91: How to Listen When Someone Is Venting, with Mark Goulston

91: How to Listen When Someone Is Venting, with Mark Goulston

Mark Goulston: Real Influence

Check out Mark’s article on this same topic on the Harvard Business Review blog

Three three-step process that Mark recommended:

1. What are you most frustrated about?
2. What are you most angry about?
3. What are you really worried about?

Here are links to Mark’s books:

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752: How to Start the Top Job, with Scott Keller

752: How to Start the Top Job, with Scott Keller

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751: Leadership Through Our Common Humanity, with Neil Ghosh

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Neil Ghosh: Do More Good Neil Ghosh is a seasoned executive whose expertise spans the nonprofit, government, philanthropic, and private sectors. With 30+ years of experience, he has successfully launc...

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750: Six Questions Every Leader Should Ask Themselves, with Margaret Andrews

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749: How to Balance Positive and Constructive Feedback, with Mark Crowley

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748: What Really Matters for Team Success, with Colin Fisher

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Colin Fisher: The Collective Edge Since his days as a professional jazz trumpet player, Colin Fisher has been fascinated by group dynamics. Today, he is an Associate Professor of Organizations and Inn...

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747: How to Get Out of a Rut, with Anne-Laure Le Cunff

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Anne-Laure Le Cunff: Tiny Experiments Anne-Laure Le Cunff is an award-winning neuroscientist, entrepreneur, and writer. She is the founder of Ness Labs and author of its widely read newsletter, a rese...

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746: How to Make Small Talk with Executives, with Lorraine K. Lee

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Lorraine K. Lee: Unforgettable Presence Lorraine K. Lee is passionate about helping ambitious professionals go from invisible to unforgettable in the modern workplace. She is recognized as a LinkedIn ...

25 Aug 202539min

745: How Music Can Help Us Lead, with Mort Sherman

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Mort Sherman: Resonant Minds Mort Sherman is the retired Senior Associate Executive Director of the American Association of School Administrators, known for his visionary leadership as a superintenden...

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