Measuring Customer Experience to Drive Innovation

Measuring Customer Experience to Drive Innovation

Donna Gregorio is a corporate IT project management veteran, published author, college grad school instructor, and well-respected conference speaker. She helps organizations disrupt “change as usual” through a practical and repeatable framework, transforming their culture from surviving change to growing through change. Outside of her current role, Donna took a chance on herself by writing and publishing her own book, The Successful Project Manager: Practical Guidance from Lessons Learned, during the pandemic. In this episode, Donna and I discuss how to measure customer experience to drive innovation.

  • Why is it important for us to measure customer experience?
  • What tools do you recommend when measuring customer experience?
  • How does customer experience drive innovation?

Enjoyed this conversation? Definitely reach out to Donna to chat more about her professional experiences. Leave your thoughts in the comments section below! --- Follow Our Hosts on LinkedIn: Ann Campea, MSPM, MPH, PMP, CSM Vice President of Operations, TrueSense Marketing Program/Project management professional with over a decade of experience in product development, physical retail launches, health care, tech, and marketing industries. Donna Gregorio Author, IT Department Head, Professor, Project Manager, and Business Analyst A veteran of corporate IT project management, published author, college grad school instructor, and well-respected conference speaker.

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(94)

How to Thrive in Your First 90 Days as a PM

How to Thrive in Your First 90 Days as a PM

Your first 90 days in a new PM role? They're kind of a big deal. Whether this is your first project management gig or you're starting fresh at a new company, how you show up in those first three month...

7 Juni 35min

Leave the Traditional PM Career Path Behind

Leave the Traditional PM Career Path Behind

What if the traditional PM career ladder isn't the only way—or even the best way—to make an impact? In this eye-opening conversation with Brian Summons, Enterprise Strategy & Transformation Leader and...

2 Apr 22min

Future Proofing Business Success with Generative AI

Future Proofing Business Success with Generative AI

What if the key to building resilient plans isn't optimism—but deliberately imagining failure?In this game-changing conversation, we sit down with Leslie Grandy, a global product executive with 25+ ye...

23 Mars 35min

Breaking Barriers: Dr. Vijayeta Malla on Women in Construction & PMI Global Leadership

Breaking Barriers: Dr. Vijayeta Malla on Women in Construction & PMI Global Leadership

What does it take to break barriers in one of the most male-dominated industries in the world? And how can one leader use their platform to create systemic change for the next generation?In this inspi...

4 Mars 27min

AI Ethics in Construction: Building Responsibly

AI Ethics in Construction: Building Responsibly

Artificial intelligence is transforming construction planning and scheduling—but are we ready for the ethical challenges that come with it? When AI makes billion-dollar decisions, who's accountable? H...

25 Feb 34min

Building Skills from the Ground Up: Solving the U.S. Construction Workforce Crisis

Building Skills from the Ground Up: Solving the U.S. Construction Workforce Crisis

The U.S. construction industry is facing a crisis that threatens billions in infrastructure projects — and it's not just about labor shortages. It's about skills gaps, diversity challenges, and prepar...

18 Feb 44min

Building the 'Get Sh*t Done' Culture in Enterprise Projects

Building the 'Get Sh*t Done' Culture in Enterprise Projects

In a world drowning in corporate jargon and endless meetings, Rachel Losser brings a refreshingly direct approach to enterprise project management: Get Shit Done.Rachel launched her own consulting fir...

12 Feb 24min

The Youngest PgMP Rahul Chenna's Journey in Program Management

The Youngest PgMP Rahul Chenna's Journey in Program Management

Join us for an extraordinary conversation with Rahul Chenna, the youngest person in history to obtain the PgMP (Program Management Professional) certification. This groundbreaking achievement showcase...

28 Jan 24min

Populärt inom Business & ekonomi

framgangspodden
varvet
rss-jossan-nina
rss-borsens-finest
svd-tech-brief
24fragor
avanzapodden
uppgang-och-fall
badfluence
rss-inga-dumma-fragor-om-pengar
lastbilspodden
fill-or-kill
rss-dagen-med-di
rikatillsammans-om-privatekonomi-rikedom-i-livet
rss-kort-lang-analyspodden-fran-di
rss-wallnor-pm
tabberaset
bilar-med-sladd
borsmorgon
kapitalet-en-podd-om-ekonomi