Measuring Customer Experience to Drive Innovation

Measuring Customer Experience to Drive Innovation

Donna Gregorio is a corporate IT project management veteran, published author, college grad school instructor, and well-respected conference speaker. She helps organizations disrupt “change as usual” through a practical and repeatable framework, transforming their culture from surviving change to growing through change. Outside of her current role, Donna took a chance on herself by writing and publishing her own book, The Successful Project Manager: Practical Guidance from Lessons Learned, during the pandemic. In this episode, Donna and I discuss how to measure customer experience to drive innovation.

  • Why is it important for us to measure customer experience?
  • What tools do you recommend when measuring customer experience?
  • How does customer experience drive innovation?

Enjoyed this conversation? Definitely reach out to Donna to chat more about her professional experiences. Leave your thoughts in the comments section below! --- Follow Our Hosts on LinkedIn: Ann Campea, MSPM, MPH, PMP, CSM Vice President of Operations, TrueSense Marketing Program/Project management professional with over a decade of experience in product development, physical retail launches, health care, tech, and marketing industries. Donna Gregorio Author, IT Department Head, Professor, Project Manager, and Business Analyst A veteran of corporate IT project management, published author, college grad school instructor, and well-respected conference speaker.

Avsnitt(94)

The Auditor's View: Early Project Warning Signs

The Auditor's View: Early Project Warning Signs

Ever get that sinking feeling that your project is heading off the rails, but you can't quite put your finger on why?In this episode, we sit down with Matthew Oleniuk, former Federal Chief Audit Execu...

30 Dec 202526min

Project Procurement Mastery: From Bottleneck to Strategic Advantage with Ajay Bhargove

Project Procurement Mastery: From Bottleneck to Strategic Advantage with Ajay Bhargove

Think procurement is just about getting the best price? Think again.In this episode of The Everyday PM Podcast, we sit down with Ajay Bhargove, author of "Project Procurement: A real-world guide to pr...

17 Dec 202536min

Engaging Hearts and Minds in Project Change with Lata Hamilton, Change Management Leader

Engaging Hearts and Minds in Project Change with Lata Hamilton, Change Management Leader

Join us for a conversation with Lata Hamilton, a change management powerhouse who's revolutionized transformations impacting over 100,000 people. As the founder of Passion Pioneers and author of "Pion...

19 Sep 202541min

AI-Powered Project Leadership: Balancing Technology and Human Skills with Richard Maltzman

AI-Powered Project Leadership: Balancing Technology and Human Skills with Richard Maltzman

Join us as we talk with Richard Maltzman, Master Lecturer at Boston University and co-author of "AI-Powered Leadership." With 55 years of workforce experience as both a practicing engineer and PMO lea...

19 Aug 202531min

The Volunteering Journey to Project Leadership with Yasmina Khelifi

The Volunteering Journey to Project Leadership with Yasmina Khelifi

In this insightful episode, we explore the powerful connection between volunteering and leadership development with Yasmina Khelifi, author of "The Volunteering Journey to Project Leadership."Yasmina ...

4 Aug 202531min

The Adaptable PM: Bridging Industries, Strategy, and Human Potential

The Adaptable PM: Bridging Industries, Strategy, and Human Potential

Join us as we explore the versatile career of Ben Chan, a project management expert who has mastered the art of adaptability across multiple industries. From his beginnings as a developer with a Compu...

20 Juli 202526min

Mastering A.I. Literacy as a Project Manager with Cornelius Fichtner

Mastering A.I. Literacy as a Project Manager with Cornelius Fichtner

Join us for an insightful conversation with Cornelius Fichtner, renowned project management expert, author, and host of the acclaimed Project Management Podcast. With over 500 episodes under his belt ...

29 Juni 202539min

Communications Pitfalls and Solutions from the Big Dig

Communications Pitfalls and Solutions from the Big Dig

Join us for a riveting conversation with seasoned PM and author, Donna Gregorio, as she unpacks one of America's most notorious megaprojects—Boston's infamous Big Dig. What began as a visionary transp...

23 Juni 202548min

Populärt inom Business & ekonomi

framgangspodden
rss-jossan-nina
badfluence
varvet
svd-tech-brief
rss-borsens-finest
rss-svart-marknad
uppgang-och-fall
avanzapodden
bathina-en-podcast
fill-or-kill
lastbilspodden
rss-inga-dumma-fragor-om-pengar
rss-dagen-med-di
tabberaset
borsmorgon
rss-kort-lang-analyspodden-fran-di
rikatillsammans-om-privatekonomi-rikedom-i-livet
24fragor
montrosepodden