Bicara Supply Chain7 Okt 2020

106. Conflict resolution in supply chain management

Guest Name : Kwame Christian, Director at American Negotiation Institute Language : English, Publication date: Oct, 07. 2020

Kwame Christian is the Director of the American Negotiation Institute (ANI) where he conducts training that empower professionals to persuade, lead, and resolve conflict more effectively. In addition to his role at ANI, Kwame is a business lawyer at Carlile Patchen & Murphy LLP. Kwame represents businesses in a broad scope of legal needs including contract negotiation, business formation, and structuring, finance, transactions (including acquisitions and contract preparation and analysis), employment, and general business and legal counseling.

A host of the world's most popular negotiation podcast, Negotiate Anything, Kwame is dedicated to empowering others through the art and science of negotiation and persuasion.

Kwame's TEDx Dayton talk, Finding Confidence in Conflict, was also the most popular TEDx Talk on the topic of conflict in 2017, and has been viewed over 120,000 times. His book, Nobody Will Play With Me: Finding Confidence in Conflict, is an Amazon Best-Seller and has helped countless individuals overcome the fear, anxiety, and emotion often associated with difficult conversations through a branded framework called Compassionate Curiosity.

In this episode, you'll learn:

The supply chain is a ground for the conflict where each function has its own perspective.
Why is a formal process for conflict resolution required in the context of supply chain management?
What other things need to be considered when establishing a formal process for conflict resolution?
"Win-win" in the context of conflict resolution.

Connect Kwame on Linkedin: https://www.linkedin.com/in/kwamechristian/

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