Tom Nichols, Author, The Death of Expertise
Send a text Tom Nichols could impress anyone by the fact that he is a five-time Jeopardy! champion, and ranks as one of the best who has played the TV game. Add to it that he is a professor of Nationa...
15 Sep 202025min
Dorothy Dowling, SVP and Chief Marketing Officer, Best Western
Send a text Best Western® Hotels and Resorts launched its SureStay Hotel Group® just four years ago, but the brand was named No. 1 in the economy segment in the J.D. Power 2020 North America Hotel Gue...
10 Sep 202036min
Loyalty Live Session | Sue Frech, Co-Founder and CEO, Vesta
Send a text Loyalty360's Mark Johnson interviews with Vesta's Sue Frech to discuss customer loyalty/CX trends and the changing industry landscape. A few topics Mark and Sue discuss: What is one bran...
10 Sep 202021min
Loyalty Live Session | Kim Welther and Jeremy Riga, Baesman
Send a text In this Loyalty Live interview, Kim Welther, VP, and Jeremy Riga, VP of Technology for Baesman and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing industry la...
8 Sep 202024min
Loyalty Live Session | Clay Walton-House, Managing Director, Integrated Loyalty Solutions, PK
Send a text In this Loyalty Live interview, Clay Walton-House, Managing Director, Integrated Loyalty Solutions, for PK and Loyalty360's Mark Johnson discuss customer loyalty/CX trends and the changing...
4 Sep 202028min
Loyalty360 Webinar | The 3 Steps to Future-Proof Your Customer Loyalty Strategy
Send a text How does your loyalty program continue to stay relevant and valuable to consumers as they evolve buying behaviors in this changing landscape? The answer: by implementing a data-led, custo...
28 Aug 202048min
Lisa Erickson, Senior Director of CRM and Loyalty, Sleep Number
Send a text While Sleep Number’s mission to help everyone in the world sleep better may seem like a dream, it is anything but. In fact, the company doesn’t think of itself as just a mattress retailer,...
26 Aug 202020min
Mats Winter, Director of Product, Air Canada
Send a text After decades of taking the brunt of consumer complaints, air travel in North America reached a record high in satisfaction surveys in 2019. J.D. Power says traveler’s satisfaction with th...
25 Aug 202025min
