CX Superheroes podcast - Series 16 Episode 4 - Evolving Customer Journey Orchestration - Jochem Van de Veer - TheyDo
CJM is an organisational tool, right? This is the point I take when I spoke with Jochem Van der Veer, the CEO of TheyDo, specialists in Customer Journey Orchestration. He confirms, its not the end, it...
18 Sep 49min
CX Superheroes podcast - Series 16 Episode 3 - From Passion to Best Practice - Kayleigh Harwood - Utility Aid
In 2025, energy broker Utility Aid, dedicated to the charity and NGO sector, collected 'Most Trusted Utility Broker'. Recognised as a leading UK company in this field, we caught up with Kayleigh Harwo...
26 Maj 32min
Customer Experience Superheroes - S16 E2 - CX Tech Demo Day
This episode of the Customer Experience Superheroes podcast captures a frank panel discussion recorded at Lexden’s CX Tech Demo Day in October 2025. Believed to be the first event dedicated solely to ...
3 Feb 1h 2min
Customer Experience Superheroes - S16 E1 - Jacob Moelter - Managing so much more than service tickets
In this episode, we speak with Jacob Moelter, of SupportNinja. The conversation explores how support teams can move far beyond traditional ticket resolution and contribute directly to customer loyalty...
2 Dec 202541min
CX Superheroes podcast - Series 15 Episode 4 - Meet the new role model for CX - Laura Fiacco
Ready to stop being the 'order-taker' and finally sit at the strategic table? In this episode, we journey deep into the data-driven heart of Kiwi, the online travel giant, with their CX Analytics Lead...
25 Okt 202549min
CX Superheroes podcast - Series 15 Episode 3 - Building a CX Culture from the inside out - Paula Brazier
What does it take to embed customer experience into the heart of a business? In this episode of Customer Experience Superheroes, we speak with Paula Brazier Client Experience Director at Foster Denovo...
30 Juli 202540min
CX Superheroes podcast - Series 15 Episode 2 - Candidate Experience - Julian Lukaszewicz
Welcome to the latest Customer Experience Superheroes podcast. This episode tackles a crucial but often messy area: Candidate Experience in Recruitment. Your host, award winning global CX consultant, ...
15 Juli 202550min
CX Superheroes podcast - Series 15 Episode 1 - Leading CX at Sclae - Tina Lilje
In the latest episode of the Customer Experience Podcast Series, Global Head of CX, Tina Lilje, joins us to share her learned and well earned experience in customer experience leadership. With a glob...
5 Juni 202549min
