The Chris Voss Show Podcast – House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom
The Chris Voss Show29 Dec 2022

The Chris Voss Show Podcast – House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

House of the Customer: A blueprint for one-to-one, customer-first, employee-driven business transformation by Greg Kihlstrom

Gregkihlstrom.com

Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.

Doing this, however, is not without its challenges. While many enterprises a engaging in digital transformations in order to modernize and anticipate future changes, these efforts are often fraught with challenges, and many fail to deliver the results promised.

The way to do this forms the foundation of House of the Customer. In this new book from best-selling author Greg Kihlström, readers are guided through the elements of a 1:1, customer-first, employee-driven enterprise that includes seven key elements, why they are important, and how to implement them. These seven elements are explained in terms of building your brand as a “house” for your customers and aligning, people, processes, and platforms in a customer-centric manner driven by strategic key performance indicators (KPIs) and measured by tangible business outcomes.

Drawing on Kihlström’s experience working with top organizations, as well as dozens of interviews with Fortune 500 customer experience leaders and industry-leading platform marketing technology executives and thought leaders for this book and his podcast, The Agile Brand with Greg Kihlström, the blueprint to achieve a customer-centric, sustainable platform for growth is made tangible.

Avsnitt(1999)

The Chris Voss Show Podcast – Drownproof: Eight Life Lessons to Keep Your Head Above Water by Andy Stumpf

The Chris Voss Show Podcast – Drownproof: Eight Life Lessons to Keep Your Head Above Water by Andy Stumpf

Drownproof: Eight Life Lessons to Keep Your Head Above Water by Andy Stumpf https://www.amazon.com/Drownproof-Eight-Lessons-Above-Water/dp/125037961X Featuring a foreword by Jocko Willink! A moti...

9 Mars 41min

The Chris Voss Show Podcast – The Ultimate Quest by Dr Antonio Mataban

The Chris Voss Show Podcast – The Ultimate Quest by Dr Antonio Mataban

The Ultimate Quest by Dr Antonio Mataban https://www.amazon.com/Ultimate-Quest-Dr-Antonio-Mataban/dp/B0FKM12S1R The Ultimate Quest by Dr. Antonio Mataban is an epic historical fiction that spans fi...

8 Mars 15min

The Chris Voss Show Podcast – The Book of Eternity (The Copper Moon Series) by Jacqueline Pennewill

The Chris Voss Show Podcast – The Book of Eternity (The Copper Moon Series) by Jacqueline Pennewill

The Book of Eternity (The Copper Moon Series) by Jacqueline Pennewill https://www.amazon.com/gp/product/B0G1CB22C3 Fans of nostalgic young adult angel fantasy novels will find themselves engrossed ...

8 Mars 24min

The Chris Voss Show Podcast – Letters Telling Our Love Story by Wanda Jennings

The Chris Voss Show Podcast – Letters Telling Our Love Story by Wanda Jennings

Letters Telling Our Love Story by Wanda Jennings https://www.amazon.com/Letters-Telling-Our-Love-Story/dp/B0GNP1F2ZD In 1966 the couple fell in love in college; then were separated during the next ...

8 Mars 25min

The Chris Voss Show Podcast – Construction Intelligence for Realtors: How to Speak the Builder’s Language and Represent Clients With Confidence by Scott Grozelle

The Chris Voss Show Podcast – Construction Intelligence for Realtors: How to Speak the Builder’s Language and Represent Clients With Confidence by Scott Grozelle

Construction Intelligence for Realtors: How to Speak the Builder’s Language and Represent Clients With Confidence by Scott Grozelle https://www.amazon.com/Construction-Intelligence-Realtors-Represent...

6 Mars 28min

The Chris Voss Show Podcast – Council Ford Insurrection: The Second Amendment 2043-2063 by J.Thomas Bowne JD

The Chris Voss Show Podcast – Council Ford Insurrection: The Second Amendment 2043-2063 by J.Thomas Bowne JD

Council Ford Insurrection: The Second Amendment 2043-2063 by J.Thomas Bowne JD Moderngunregulation2043-2063.com https://www.amazon.com/Council-Ford-Insurrection-Amendment-2043-2063/dp/1665773413 I...

6 Mars 37min

The Chris Voss Show Podcast – The Spooky Haunted House by Marian A Mattice

The Chris Voss Show Podcast – The Spooky Haunted House by Marian A Mattice

The Spooky Haunted House by Marian A Mattice https://www.amazon.com/Spooky-Haunted-House-Marian-Mattice/dp/B0FCSHJXQD? This book is a Halloween holiday themed story reminiscent of the motif in The H...

6 Mars 28min

The Chris Voss Show Podcast – Good Daughtering: The Work You’ve Always Done, the Credit You’ve Never Gotten, and How to Finally Feel Like Enough by Allison M. Alford PhD

The Chris Voss Show Podcast – Good Daughtering: The Work You’ve Always Done, the Credit You’ve Never Gotten, and How to Finally Feel Like Enough by Allison M. Alford PhD

Good Daughtering: The Work You’ve Always Done, the Credit You’ve Never Gotten, and How to Finally Feel Like Enough by Allison M. Alford PhD Daughtering101.com https://www.amazon.com/Good-Daughtering...

4 Mars 24min

Populärt inom Business & ekonomi

framgangspodden
badfluence
varvet
rss-jossan-nina
rss-svart-marknad
uppgang-och-fall
avanzapodden
rss-dagen-med-di
rss-kort-lang-analyspodden-fran-di
rss-inga-dumma-fragor-om-pengar
rss-borsens-finest
bathina-en-podcast
rss-den-nya-ekonomin
lastbilspodden
borsmorgon
market-makers
kapitalet-en-podd-om-ekonomi
fill-or-kill
rikatillsammans-om-privatekonomi-rikedom-i-livet
svd-tech-brief