141. 3 CSM Interview Presentation Mistakes That Get You Cut in the Final Round
What if the thing costing you the job in your final round interview presentation is something you don’t even realize you’re doing?I reviewed around 60 coaching calls with Customer Success job seekers ...
7 Okt 21min
140. First 90 Days as a CSM: 5 Things That Make Your Manager Think "Good Hire"
Landing the job is one thing. Proving they made the right decision hiring you is another.In this episode, I’m breaking down five things every CSM should do in their first 90 days to make a really good...
30 Sep 21min
139. 5 Mistakes CSMs Make in the First 5 Minutes of an Interview
That 15 minute recruiter screen you thought was just a casual conversation could be the exact reason you’re not making it to the next round.In this episode, I’m breaking down the five most common mist...
23 Sep 22min
138. LinkedIn Profile Tips for CSMs: 3 Tweaks That Get You Interviews
You could be the perfect CSM for a role and still never hear from the recruiter simply because your LinkedIn profile isn’t optimized the right way.In this episode, I’m breaking down the three things t...
16 Sep 29min
137. How to Prove ROI to Your Customers (4 EASY Steps)
If you can’t put a number on the value you’re creating for your customers, you’re going to struggle to prove why they should keep paying for it.That’s why in this episode, I’m breaking down a simple f...
9 Sep 25min
136. 5 Ways the CSM Role is Changing in 2026 (Beyond the Obvious Stuff)
Everyone’s talking about how the CSM role is changing, but what are companies actually looking for in 2026?I analyzed 25 CSM job descriptions from 2025 and 2026, and there were some really interesting...
2 Sep 19min
135. You Nailed the CSM Interview and Still Got Rejected. Here's 4 Reasons Why
You can nail every interview question and still lose the CSM job offer to someone else.In this episode, I’m breaking down four reasons that happens, and none of them have to do with your experience or...
26 Aug 19min
134. What to (And Not To) Say About AI in Your CS Interviews
If you think telling a hiring manager you use AI to write emails faster is proving your AI fluency, you might be setting the bar way too low.In this episode, I’m breaking down what hiring managers act...
19 Aug 19min
