Ep 160:  People Analytics, Data and Learning: Insights from SAP’s Chief Learning Officer

Ep 160: People Analytics, Data and Learning: Insights from SAP’s Chief Learning Officer

Jenny Dearborn is the Chief Learning Officer and Senior Vice President at SAP, a global software company. Dearborn leads an internationally-acclaimed and award-winning team recognized as the #1 performing corporate learning department in the world by eLearning Magazine. As global Chief Learning Officer for the 67,000 employees at SAP, Dearborn is accountable to design, align and drive SAP’s overall learning activities to enable measurable business impact. She is also an author of a new book, The Data Driven Leader.

Before SAP, Dearborn began her professional career as a high school teacher. After a brief stint in that role, she moved into education in the business world. She was Chief Learning Officer at SuccessFactors for two years where she won numerous industry awards for the measurable business impact of her sales enablement initiatives. She was at Sun Microsystems for 6 years where she was the global Chief Learning Architect across all corporate content and was the Chief Learning Officer for the Americas. Dearborn was at Hewlett-Packard for 8 years where she started as an instructor and instructional designer and progressed to executive positions as the Learning & Development leader for Global Sales & Enterprise Marketing, Global Technology Services and Global Corporate Learning Strategy.

According to Dearborn, people analytics is crucial for leaders to use the data to understand the best way to use their time. First, look at the goals you are trying to achieve. From there you identify data that you need to assess properly.

Suggestions for a smaller company to use data to form change:

  1. Start by asking questions – what are your problems? What are you goals? Do you have a dashboard to see how things are going?
  2. Do the research. Be curious. Put data together
  3. Build relationships. Be ‘nonthreatening’. You need to often convince the people that have the data to be willing to share it.

How does a person become a human leader in a world driven by data? Data allows you to be more human. It gives you the opportunity to focus on what people truly need to make a difference in their lives or performance. If we spend our time in a variety of programs or conversations that aren’t targeted – without knowing what will make the biggest difference in their lives then we aren’t being productive.

In 5 – 10 years Dearborn believes that organizations will have more tools to support productivity, more voice triggered support systems, more voice to text in our everyday environment and there will be more robots in our lives.

What You Will Learn In This Episode:

  • The fun collection that Jenny has acquired
  • The role super heroes play in Jenny’s life
  • What data is available on SAP employees and how it is used
  • What is the ‘coaching index’?
  • How to use data for leadership
  • How to start implementing People
  • Jenny’s perspective on Millennials
  • What SAP is doing internally around learning

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Ep.19: Overcoming the Skills Gap

Ep.19: Overcoming the Skills Gap

The "skills gap" is inarguably one of the biggest threats for modern day workplaces. Many employers say they can't fill open jobs and employees say that they aren't getting the proper education and training at their companies. So what's the solution? In this podcast, Udemy CEO Dennis Yang shares his perspective on mitigating the skills gap, and how his company is helping people learn and acquire new skills while preparing workers for a future that holds untold possibilities.   (Music by Ronald Jenkees)

5 Feb 201555min

Ep 20: Corporate Culture

Ep 20: Corporate Culture

MuleSoft is another organization that was recently ranked by Glassdoor as one of the best places to work in America and they have also won plenty of other awards for being a great place to work. According to Greg Schott, the CEO of MuleSoft, the key is creating a great corporate culture. I had the pleasure of visiting MuleSoft's offices in San Francisco to speak with Greg in person. In this episode of the future of work podcast Greg shares some of the things he does at his company to help make sure his employees are engaged, happy, and always doing their best. Greg is one of the few CEO's I know who personally interviews every new candidate that applies for a job. This means many hundreds of interviews a year. Listen in to learn what else Greg does to create a great corporate culture.   (Music by Ronald Jenkees)

2 Feb 20151h 9min

Ep. 18: Turning the Ship Around

Ep. 18: Turning the Ship Around

How does a nuclear submarine captain take one of the lowest performing vessels and make them one of the top performing ones? David Marquet did just that and he explains how he did it in his new book, "Turn the Ship Around." In this episode of the podcast David shares some of the ideas and insights from his book where he provides a contrarian model for leadership in the coportate environment called "leader-leader." Learn how David empowers his team and creates leaders out of everyone!   (Music by Ronald Jenkees)

28 Jan 20151h 16min

Ep.17: The Quantified Workplace

Ep.17: The Quantified Workplace

Many people are already using technology to track things in their personal lives such as food they eat, steps they take, sleeping patterns, and much more. However, what if we took this same approach of the "quantified self" and applied it to creating the "quantified workplace?" That is, using data and technology to measure and track how we work. In this podcast I talk with Kris Duggan the CEO of BetterWorks that allows organizations to do just that but setting and measuring their goals and objectives. Is the quantified workplace the future of work or is it a bit too much? Listen to find out!   (Music by Ronald Jenkees)

21 Jan 201559min

Ep.16: Playing to Win

Ep.16: Playing to Win

F5 Networks recently made it to "Glassdoor's prestigious list of the Top 50 Places to Work in America" and was ranked #4 out of the "large companies" category. This podcast has Staffing Director, Richard James offering an insider view of F5 Networks–the company, core values, the work culture, people, and much more. Tune in to learn why F5 Networks is one of the best places to work in America!   (Music by Ronald Jenkees)

14 Jan 20151h 26min

Ep. 15: How to Become a "Best Place to Work"

Ep. 15: How to Become a "Best Place to Work"

Normal 0 false false false EN-US X-NONE X-NONE /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin-top:0in; mso-para-margin-right:0in; mso-para-margin-bottom:8.0pt; mso-para-margin-left:0in; line-height:107%; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri",sans-serif; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;} In an effort to provide company and job transparency, Glassdoor stands out to be a popular name for employees and employers alike. Vested with tons of valuable information, including company salaries, work culture, open positions, employee reviews, Glassdoor is certainly making a foray into redefining the future of work. With their newly released list of "Top 50 Places to Work" (featuring the top 50 SMBs and top 50 large companies to work for in America), David Staney and Lisa Holden offer a glimpse inside the company and what goes on behind putting together the list for "Best places to work." They also talk about their recent findings, lessons learned, and tips for companies who wish to make it to the prestigious list.   (Music by Ronald Jenkees)

6 Jan 20151h 2min

Ep. 14: Generation Z

Ep. 14: Generation Z

Dan Keldsen is the author of the new book, The Gen Z Effect. In this episode of the podcast we explore who this new generation is and what their potential impact is going to be on the workplace. If you're thinking about how to adapt your organization to the future of work then Gen Z is definitely a group you need to pay attention to. Tune in to learn more!   (Music by Ronald Jenkees)

16 Dec 20141h 15min

Ep. 13: Wearables in the Workplace

Ep. 13: Wearables in the Workplace

Wearable devices are not only taking the consumer world by storm but they are also making their way inside of our organizations. To get a better sense of how wearable devices are impacting the future of work I spoke with the CTO of Accenture Paul Daugherty and Brent Blum who is the Wearable Technology Practice Lead. If you want to know what the future of wearable devices looks like then tune in!   (Music by Ronald Jenkees)

10 Dec 20141h 8min

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