Ep 160:  People Analytics, Data and Learning: Insights from SAP’s Chief Learning Officer

Ep 160: People Analytics, Data and Learning: Insights from SAP’s Chief Learning Officer

Jenny Dearborn is the Chief Learning Officer and Senior Vice President at SAP, a global software company. Dearborn leads an internationally-acclaimed and award-winning team recognized as the #1 performing corporate learning department in the world by eLearning Magazine. As global Chief Learning Officer for the 67,000 employees at SAP, Dearborn is accountable to design, align and drive SAP’s overall learning activities to enable measurable business impact. She is also an author of a new book, The Data Driven Leader.

Before SAP, Dearborn began her professional career as a high school teacher. After a brief stint in that role, she moved into education in the business world. She was Chief Learning Officer at SuccessFactors for two years where she won numerous industry awards for the measurable business impact of her sales enablement initiatives. She was at Sun Microsystems for 6 years where she was the global Chief Learning Architect across all corporate content and was the Chief Learning Officer for the Americas. Dearborn was at Hewlett-Packard for 8 years where she started as an instructor and instructional designer and progressed to executive positions as the Learning & Development leader for Global Sales & Enterprise Marketing, Global Technology Services and Global Corporate Learning Strategy.

According to Dearborn, people analytics is crucial for leaders to use the data to understand the best way to use their time. First, look at the goals you are trying to achieve. From there you identify data that you need to assess properly.

Suggestions for a smaller company to use data to form change:

  1. Start by asking questions – what are your problems? What are you goals? Do you have a dashboard to see how things are going?
  2. Do the research. Be curious. Put data together
  3. Build relationships. Be ‘nonthreatening’. You need to often convince the people that have the data to be willing to share it.

How does a person become a human leader in a world driven by data? Data allows you to be more human. It gives you the opportunity to focus on what people truly need to make a difference in their lives or performance. If we spend our time in a variety of programs or conversations that aren’t targeted – without knowing what will make the biggest difference in their lives then we aren’t being productive.

In 5 – 10 years Dearborn believes that organizations will have more tools to support productivity, more voice triggered support systems, more voice to text in our everyday environment and there will be more robots in our lives.

What You Will Learn In This Episode:

  • The fun collection that Jenny has acquired
  • The role super heroes play in Jenny’s life
  • What data is available on SAP employees and how it is used
  • What is the ‘coaching index’?
  • How to use data for leadership
  • How to start implementing People
  • Jenny’s perspective on Millennials
  • What SAP is doing internally around learning

Avsnitt(1053)

Ep. 13: Wearables in the Workplace

Ep. 13: Wearables in the Workplace

Wearable devices are not only taking the consumer world by storm but they are also making their way inside of our organizations. To get a better sense of how wearable devices are impacting the future of work I spoke with the CTO of Accenture Paul Daugherty and Brent Blum who is the Wearable Technology Practice Lead. If you want to know what the future of wearable devices looks like then tune in!   (Music by Ronald Jenkees)

10 Dec 20141h 8min

Ep. 12:The Alliance

Ep. 12:The Alliance

Chris Yeh is one of the smartest people I've met and someone that I have known for several years. He just co-authored a book with Linkedin founder Reid Hoffman called The Alliance, about how to manage talent in a networked world. In this episode Chris and I talk about how many of the concepts in his book including what the alliance framework is, how it can be applied, the employment "tours of duty," and what the future of talent managment looks like.    (Music by Ronald Jenkees)

10 Nov 20141h 3min

Ep. 11: Independent Workers and the Freelancer Economy

Ep. 11: Independent Workers and the Freelancer Economy

This week we are talking about independent workers and freelancer economy which is a critical topic around the future of work. My guest this week is Gene Zaino who is the president and CEO of MPO Partners which provides support for these types of self-employed workers. In this episode we look at things such as the current state of the independent workforce, the future of employement, government rules and regulations, and the impact of the freelancer economy on how we work.   (Music by Ronald Jenkees)

5 Nov 20141h 7min

Ep. 10: How AirBnB Creates Amazing Workspaces

Ep. 10: How AirBnB Creates Amazing Workspaces

My guest this week is Aaron Taylor Harve who is the environments design lead at Air BnB. We explore the impact that workspaces have on engagement and culture and how Aaron and AirBnB go about creating amazing workspaces for employees. Aaron also gives vauable advice for employees and organizations looking to utilize their physical space to improve how employees work and how they feel about where they work.   (Music by Ronald Jenkees)

30 Okt 20141h 12min

Ep. 9: The Motley Fool

Ep. 9: The Motley Fool

What makes a company a great place to work? To learn how The Motley Fool became the #1 company in America to work for I spoke with their chief collaboration officer Todd Etter. We look at everything from their core values to their actual workplace setup. Enjoy!   (Music by Ronald Jenkees)

23 Okt 20141h 1min

Ep. 8: How The Collaborative Economy is Changing Everything

Ep. 8: How The Collaborative Economy is Changing Everything

You may have heard of the sharing or collaborative economy where consumers are getting what they want from each other isntead of through corporations. But what is driving this new model, how does it impact businesses, and what does the future of the sharing economy look like? These are some of the questions we explore with my guest this week, Jeremiah Owyang, the founder of Crowd Companies.   (Music by Ronald Jenkees)

15 Okt 201448min

Ep. 7: Privacy and Security

Ep. 7: Privacy and Security

This week I explore privacy and security and whether or not these things exist in today's digital world. My guest is Raj Samani, a CTO with McAfeee and Internet Security Advisor to the EURPOL Cybercrime Centre. We talk about everything from cloud computing the value of personal data and information. This is a must listen for anyone that is thinking about their personal or business privacy and security. I do my very best to get Raj to admit that privacy and security are completely and utterly dead, enjoy!   (Music by Ronald Jenkees)

8 Okt 201454min

Ep. 6: Badges and Education

Ep. 6: Badges and Education

In episode 6 I speak with Jade Forester who helps run marketing and community for the Open Badge Alliance. Education today is broken and the value of traditional institutions is declining especially as the popularity of open courses such as Udemy and Coursera continues to increase. One solution to this might be open badges which are designed to represent you and your skills more accurately. In this episode Jade shares her insight around the problems with today's modern education system and how open badges can very well be the future of education.    (Music by Ronald Jenkees)

1 Okt 201454min

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