The CX Leader Podcast | A resource for customer experience leaders5 Mars 2024

Encore: Your Opinion Counts

Producer's Note: March 8th, 2024 is International Women's Day. This global event celebrates the social, economic, cultural, and political achievements of women, and serves as a call to action for accelerating women's equality. To join in this celebration, we'd like to encore an episode that originally aired back in August of 2022 when Sara Walker hosted to highlight the wisdom of women CX leaders that were guests on the show. If you'd like to know more about International Women's Day, you can go to internationalwomensday.com. Some information in this episode might be out of date, but it's a great way to celebrate the phenomenal women CX leaders that have been on the show, and those that continue to drive customer experience excellence in organizations across the globe.

Women's Equality Day is celebrated in the United States on August 26, commemorating the 1920 adoption of the Nineteenth Amendment to the United States Constitution, which prohibits the states and the federal government from denying the right to vote to citizens of the United States on the basis of sex. In honor of that event, and in honor of her great-grandmother Tommie Walker, who founded Walker in 1939, Sara Walker guests hosts to highlight words of wisdom from women who have been guests on The CX Leader Podcast.

Learn more about International Women's Day at https://internationalwomensday.com

Listen to more episodes at https://cxleaderpodcast.com/

Learn more about Walker at https://walkerinfo.com/

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(340)

All Good Things...

It's a great time to be a CX leader and we here at Walker have had a fun time producing this podcast. But after over 330 episodes speaking with fantastic people from across the globe, covering topics ...

17 Dec 202442min

A Soaring Transformation

Change is hard. And that's not the first time we've said those words on this podcast. When it involves breaking through entrenched practices within a company, it can be especially difficult - but not ...

29 Okt 202427min

A Space for Customers

While it might not seem significant at first, securing a place to park your car is an important event. Sure, it's not life or death, but during large events it can be time sensitive. Sometimes it's th...

15 Okt 202421min

Take the Transaction Out Of the Interaction

Today's marketing playbooks put social media at the top of many strategies, but regardless of its prevalence, your website is still your business hub and a vital extension of your brand. But when your...

1 Okt 202427min

Consistency Is the Key

Think of some of the best experiences you have had as a customer. What made it great? Did you feel like the experience matched the company's identity? Did any of it feel like it wasn't meeting the com...

17 Sep 202428min

The CX Conundrum of Changing Minds

It's not easy changing people's minds. But we're approaching a season in which customer experience professionals are working hard to convince executives and peers on the value of adopting a customer-c...

3 Sep 202430min

The Harmonious Experience

Listening to your customers is the "window" to knowing how well your organization is performing in its customer experience efforts. Whether it's an online support chat, a voice of the customer through...

20 Aug 202425min

Encore: Eagles, Parrots, Doves, and Owls

Producer's note: this episode originally dropped on October 11, 2022. While some details may have changed since it's original publication, we think Dan Silvert's insights on the importance of healthy ...

6 Aug 202430min