Ep 186 - Meet POH 's New Hosts

Ep 243- Managing to move forward as the wall is literally crashing down next to you with Managing Director of The North Spoon Gareth Naar.Located north in Sydney’s CBD in McMahons Point, The North Spoon is a neighbourhood favourite cafe by day and event-come function space at night. Famed for its Italian nights. From its humble beginnings in 2017 it has grown into a favourite spot for many in the local area. It is committed to using seasonal and locally grown produce from NSW artisans, farmers, and producers.Like all venues in the industry, it has faced challenges in recent times and has had to adapt and evolve quickly in order to keep the business strong and sustainable.So it’s a pleasure to chat with the co-owner of The North Spoon, Gareth Naar on this episode.In this podcast we discuss:-How he started out in the industry and how he would describe North Spoon to someone who hasn't visited.-If he ever thought about going out on his own and not having a partnership.-The challenges they had over April 2022, and how they worked their way through it.-How they are dealing with the staffing challenges right now, and what his thoughts are about the future of hospitality staffing in Australia-What he is looking forward to in the future for himself and the brand.Please find our guest information here:Website: https://thenorthspoon.com.au/Instagram: https://www.instagram.com/thenorthspoon/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

18 Maj 202345min

Ep 242 - Understanding your dream to create different hospitality experiences with Michael Rantissi & Kristy Frawley from Kepos Street KitchenSince opening their now-institutional venue Kepos Street Kitchen in 2012, Michael Rantissi and Kristy Frawley have gone on to open a 2nd location, establish a catering company and release 2 top-selling cookbooks.That’s not to say it was all plain sailing:“Do you know what’s a funny thing? We've actually, between the two restaurants, been broken into four times. “So the first time that we got broken into, our bread supplier, or someone, called Michael and said, ‘you know, you've been broken into?’ So we literally got out of bed and drove down there.“By the last break-in, which was in between the two COVIDs, you just go, ‘oh yeah, we'll call the police. Off you go.’”And it’s not just problems with break-ins they had to deal with. Sometimes, success itself can cause issues:“When Kepos Street Kitchen got to a stage where people had to book three, four months in advance to be able to go in, we started losing our customer base because of that. People started to get annoyed (that), as a local, they can't really go in because outsiders used to be a little bit more organized than a local, and they would book so much in advance, while a local would just go, ‘oh, I don't feel like cooking tonight, let's go to our local,’ and they were not able to do that. “And that's where I thought, let's open something close by to it that is designed for a destination, while this one stays as its own identity without dragging it to become something that it's actually not.”Please find our guest information here:Website: https://www.keposstreetkitchen.com.au/Instagram: https://www.instagram.com/keposstreetkitchen/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

11 Maj 20231h 2min

Worksmith Community Talks - MCF Symposium - Pt 3 - THE GREAT DEABATE: There is a future for non-alcoholic spirits with Matt Jones from Four Pillars, Charlie Lehmann from Ramblin' Rascal, Rachael Niall from Tomorrow on Tap and Cara Devine from Bomba.Please find our guest information here:Website: https://worksmith.io/Instagram: https://www.instagram.com/worksmith.io/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

7 Maj 20231h 2min

Ep 241 - Discover the difference between training and coaching and how effective onboarding can retain talent with Chris Firinauskas, Transformational Coach & 42 DaysIn this week’s podcast we have an amazing facilitator and transformational coach in the hospitality industry, a company that specializes in hospitality onboarding and training. With years of experience in the industry, Chris Firinauskas has a wealth of knowledge on best practices for ensuring that new employees are set up for success and that existing staff are continuously improving their skills. In this podcast we discuss:-How Chris started training and coaching people in our industry.-The difference between training and coaching.-How effective onboarding and training programs help businesses attract and retain talent.Please find our guest information here:Contact Chris here: ChrisFirin@outlook.com Website: https://www.42days.co/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

4 Maj 20231h 2min

Worksmith Community Talks - MCF Symposium - Pt 2 - Why do we need more Australian Spirits on the Speed Rail with Will Edwards from Archie Rose and Kate Rowlands from Never Never Distilling Co.Taking place on Tuesday, March 28th at Music Market in Collingwood, Melbourne, and in its 3rd year, the trade-focused Symposium will tackle pressing concerns, issues, and stories to celebrate within the bar and hospitality industry.Please find our guest information here:Website: https://worksmith.io/Instagram: https://www.instagram.com/worksmith.io/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

30 Apr 202338min

Ep 240 -When you share rather than just give, everyone benefits from renowned chef, hospitality teacher, and restaurateur Daman Shrivastav Starting off as a chef apprentice in 1981, this week’s guest Daman Shrivastav is the owner of India @ Q by DDs Kitchen in Kew, chef trainer at Box Hill Tafe, and charity food facilitator. Daman has established himself as one the most respected chefs and has worked all over the world to develop his craft. His restaurant, India @ Q by DDs Kitchen, is known for its authentic Indian cuisine and warm hospitality. In this episode, we will be discussing his journey in the hospitality industry and his insights on where we can improve the industry for the better. In this podcast we also discuss- -With Daman currently completing his thesis at university, he tells us what it is about and why you thought it important to highlight that topic. -If he believes that the industry lacks a pipeline of passionate teachers in the industry. -The advice would you give to aspiring entrepreneurs who want to enter the hospitality industry. Please find our guest information here:Website: https://indiaatqonline.com.au/Instagram: https://www.instagram.com/indiaatq_official/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information. Free Brand Strategy Session with Principle Design Principle Design is making brands happen in cafes, restaurants, bars, and venues by crafting experiences that give customers a reason to choose you. They can help you deliver memorable culinary experiences through innovative design and authentic brand storytelling. If your operation is in need of branding, a website, menu, coaster, uniform, signage or packaging design or even social media services, then Principle Design is your next contact. For a limited time only, Principle Design is offering the POH community free brand strategy sessions! Visit our bio for more information.

27 Apr 20231h 2min

The MCF Symposium is an annual event that brings together leading figures in the Australian hospitality industry for a day of thought-provoking talks, engaging panels, and practical workshops. It provides a platform for industry professionals to connect, share ideas, and learn from one another.One of the standout sessions from the symposium was the keynote presentation, "New Year, New Me – One Year of Caretaker’s Cottage." Rob Libecans, one of the owners of Caretakers Cottage, shared insights and reflections on the challenges and triumphs of their first year in business. He provided valuable advice on how to start and run a successful bar, drawing on his own experiences and lessons learned along the way.Overall, the MCF Symposium is a must-attend event for anyone looking to stay on the cutting edge of the hospitality industry and connect with like-minded professionals who are passionate about driving innovation and growth. This is the first of a three-part series taken from the MCF Symposium in March.Please find our guest information here:Caretakers Cottage Website: https://www.caretakerscottage.bar/Worksmith Website: https://worksmith.io/Worksmith Instagram: https://www.instagram.com/worksmith.io/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/

23 Apr 202345min

Ep 239 - From Humble Beginnings to Household Name: The Chick-fil-A Story with Alex Seale, and Executive Director from Chick-fil-aToday, we have a very special guest with us, someone who is behind one of North America’s most popular and beloved fast-food chains. Executive Director Alex Seale joins us from the brand Chick-fil-A. With a mission to serve delicious and high-quality food, Chick-fil-a has created a menu that is not only delicious but also packed with options for everyone, from sandwiches to salads and more. From their signature chicken sandwich to their line of sauces, Chick-fil-A has become a household name for nearly 80 years in the market. So, grab a bite and join us as we dive into the world of fast food with Alex Seale from Chick-fil-A.In this podcast we discuss:-Alex shares their journey in the industry, from their beginnings to what they're doing now.-Alex talks about what they enjoy about working with a big brand like Chick-fil-a.-Discover his insights on the state of the US hospitality industry and whether it has improved in recent times.-Hear what Alex is looking forward to for the Chick-fil-a brand this year.Please find our guest information here:Website: https://www.chick-fil-a.com/Instagram: https://www.instagram.com/chickfila/Alex's Website: https://www.alexseale.com/Please find us here at POH:Website: https://principleofhospitality.com/Instagram: https://www.instagram.com/principle_of_hospitality/Mentioned in this episode:42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days 42 Days Free Discovery Session 42 Days Ethos is to build solutions for hospitality businesses to retain and develop their team. We believe that the first 42 days, the first 6 weeks, of someone's employment in any industry, but especially the world of hospitality which is so competitive, fast-paced and intense. We have an opportunity to reshape that narrative. Our team has extensive experience in the hospitality industry, so we know what it takes to keep your team happy and engaged. We'll work with you every step of the way to create a plan that works best for your business. 42 Days

20 Apr 202332min