Ep 278 - 3 Crucial Steps to Success in Hospitality: With Grada's very own Michael Bascetta

Episode 16 - 100 Burgers GroupDaragh Kan, founder of 100 burgers group, and Jackie Doran, their pubs & bars marketing manager took us to the roots of the 100 burgers empire.The 100 Burgers journey started with a venue that couldn’t prepare food, to a burger truck that didn’t fit in the door, to now, 17 sites, and a handful of viral Australian brands. Here are a few of the secrets to their success we chatted about:How to be a trendsetter when connecting with your audience.The impact social media has on the success of a hospitality business.How to build a loyal customer base.How to capture a following.

21 Nov 201831min

Continuing in our second season of the Open Pantry Podcast, I have partnered with Kounta to bring the industry's top authority's together to chat and give honest opinions on hot topics set to move the industry forward.In this episode, episode 15, we talk about the landscape of emerging technologies are shaping the customer experience. Will we know our customers even more? Will it make the customer experience even better?To answer these questions, we assembled a panel of experts with work experience both in Europe and Australia to shed light on what tech trends we might soon see in Australia.Guests include:Chris Tate - Ops Manager at Pablo & Rusty'sJosef Neumier - Former Head of Retail at SonomaJosh Harrison - COO and Founding Member at Kounta

11 Okt 20181h 13min

In our second season, we've partnered with Kounta to bring the industry's top authority's together to chat, shred, and jam on hot topics set to move the industry forward.In this episode, we set our sites on the future of tipping. Are the conditions ripe for tipping in Australian to become the new norm? Or will we stay the current course.To answer these questions, we assembled a panel of experts with work experience both in North America and Australia to shed light on what tipping trends we might soon see in Australia's future.Guests include:Adam Miles - Head Waiter at PorteñoTristan Rosier - Chef, Waiter, and Owner of Arthur restaurantEdward Randow-Stone - Chef D’Experience at Kounta

9 Okt 20181h 19min

Episode 13 - This is another great episode, this time with the hospitality gentleman and legend Frank Wilden.Frank is a 'serial restauranteur'. He has owned highly acclaimed restaurants in both Melbourne and Sydney and also works with some great food and entertainment brands. He now goes by the title of 'Retail Food Strategist', which in simple terms means that he advises brands on thinking differently about their concepts by always bringing it back to the best customer interaction possible.Please make sure you follow Frank as you won't be disappointed by the content that he shares and writes:LinkedIn: linkedin.com/in/francis-wilden-5815b838Twitter: https://twitter.com/thefrankreport

7 Okt 201841min

Episode 12 - This is another great episode with the branding and marketing champion that is Bianka Velevska.She has worked in the hospitality industry all of her career, and for the last few years has branched out as a freelance marketing director.We talk about how she has become a success, the connection between branding and successful venue openings, and some of the best tactics to make sure your venue stands out in a crowded marketplace, including paying for social media.Please make sure you check out what she is doing in the branding and marketing space:https://www.instagram.com/brand.ing/https://www.instagram.com/bianka.velevska/https://www.biankavelevska.com/

5 Okt 201839min

Episode 10 - James MarchettiToday's conversation is with James Marchetti who is a director of Australia's consolidated supply chain/ordering app Onezoo.com.au.We talk about the benefits in consolidating the ordering process, some of the benefits in using technology to help your food venue, and where the industry is going in supply chain logistics over the next 5-10 years.

1 Okt 201846min

Episode 9 - Tony Marciante (Chef Tony)This is a great episode where I have the pleasure of interviewing 'Chef Tony' , Tony Marciante who has a seafood restaurant in Maryland, USA.We talk about his career in the industry which has spanned nearly 30 years, the importance of social media and email marketing, how he was able to survive the downturn in the industry in 07/08, and the importance of personal brand and where that is taking him to next. Please follow him on Twitter and Instagram @cheftony

30 Sep 201846min

Episode 8 - Will Deagan What a great episode this is talking to Will Deagan from the brand Kounta. Will and I have known each other for a few years and I've always been amazed with his deep insights for someone still young in the hospitality field. We talk about sustainability in the restaurant field and how that will change menus, the importance of a good fitout for new venues and how automation will change the hospitality service model. I hope you enjoy this episode today.

31 Aug 201828min