What Service Design can learn from the olympics / Alex Nisbett / Episode #6

Alex Nisbett talks about customer performance, designing great public services and building internal service design capacity. ---------------------------------------- EPISODE GUIDE 1:04 - First encounter with Service Design 3:02 - How can we design for Customer Performance? 12:42 - Who are building [service design] capacity? 20:40 - What if public services became better than commercially provided ones? 26:45 - Beginners tip: Go out and make a difference! 28:56 - Question: Will the need for design research disappear? ---------------------------------------- ABOUT ALEX NISBETT @AlexNisbett ➜ https://goo.gl/wl2pEI Alex on LinkedIn ➜ https://goo.gl/rnjjH1 LINKS FROM THE SHOW Service Design for Business book ➜ http://goo.gl/fTgXc4 Livework ➜ http://goo.gl/Jsb1dO Policy Lab UK ➜ https://goo.gl/Ej51pI Government Digital Service ➜ https://goo.gl/f283YU