How to express any service using 4 fundamental elements / Xin Xiangyang / Episode #13

Professor Xiangyang Xin talks about the fundamental elements that make up a service. Without a clear understanding of these elements it's impossible to design and express services. We also talk about the core skills a service designer needs. ---------------------------------------- EPISODE GUIDE 1:53 - First encounter with Service Design. 6:28 - How can we express a service? 14:21 - How many skills do service designers need? 22:28 - What is a service? 27:24 - Expert tip: be an interesting and good human being 29:30 - Big question: what does it mean to be a service receiver? ---------------------------------------- ABOUT XIN XIANGYANG Twitter ➜ https://goo.gl/RLv8rp LinkedIn ➜ https://goo.gl/FZVNSb ---------------------------------------- MORE EPISODES Enjoyed the show? Take a look at some of the other episodes ➜ @servicedesignshow OFFICIAL YOUTUBE CHANNEL Every episode of the Service Design Show is also available as via the official YouTube channel ➜ youtube.com/c/servicedesignshow