Can Design Help Us Break Free From Broken Systems? / Fang-Jui Chang / Episode #202
Why is it that we rarely question the systems that govern our day-to-day lives? Imagine building a rocket ship while still believing the sun revolves around the earth. Even though this sounds ridicul...
23 Maj 20241h 3min
What it takes come out stronger from a crisis / Lilli Graf / Ep #201
My daughter dared me to 15 meters free-fall... I was on a climbing track with her, and this was one of the "attractions." Of course, she had taken the plunge without shedding a sweat. So, there I was...
9 Maj 202458min
Your Burning Questions Answered / Marc Fonteijn / Ep #200
Recently, I turned 43... I don't really celebrate my birthdays anymore. Don't worry; I have an amazing wife who makes sure there's always cake. But I do always try to take a moment and reflect on my...
25 Apr 202449min
What Design(ers) Needs to do to Stay Relevant / Yvonne Tran / Episode #199
Is design facing a crisis? You don't have to spend much time on LinkedIn to read about the recent layoffs, studio closures, and debates about our value. Whether or not you call it a crisis, it's hard...
11 Apr 202453min
How to Stop the Erosion of Great Services? / Cameron Tonkinwise / Episode #198
This has to stop... I don't care what they say. Chatbots s*ck. But we, as service design professionals, have the power to make things better. Sure, ChatGPT and Google Gemini are impressive tools, but ...
28 Mars 202455min
How to Predict the Future and Make Smarter Decisions Today / Ali Draudt / Ep #197
Imagine that you had the power to look into the future... That you could escape from the short-term focus and envision a world years or even decades away. And on top of this, you'd be able to turn thi...
14 Mars 202453min
The Key to Understanding the Impact of Design on Business Outcomes / Patrizia Bertini / Ep. #196
Here is something that makes many service design professionals cringe... The question to quantify the impact design has on the company goals. You'll see that finding the answer to this question is act...
29 Feb 20241h
Practical Strategies for Doing Work that Truly Matters / Frances Yllana / Ep #195
What's the most important tool in your service design toolbox? No, it's not a fancy piece of software or a groundbreaking methodology. The most important tool is you. A bit cheesy? Perhaps. True? A...
15 Feb 202452min
