Service Design Trend Report - Winter 2017 - 2018
Which trends are shaping service design in 2017? And what could they potentially mean for you? That's what this fourth trend report is about. I've browsed through episodes 31 to 40 and looked at what...
14 Dec 20179min
What is there left to design / Peter Fossick / Episode 41
How van Service Designers benefit from AI and Machine Learning? Which parts of the design process can be outsourced to computers? Do we still need to design services or should we take an even more hol...
30 Nov 201731min
How to increase the influence of Service Design / Gilles Rougon / Episode #40
You think Service Design is the new kid in town? Well, Gilles Rougon has been involved in this field since 2000! In this episode he shares how the field has evolved and where it's heading. We also tal...
16 Nov 201730min
De-buzzwordifying Human Centered Design - Jan Chipchase
Design research pioneer Jan Chipchase talks about how it's like to run a design studio that has no fixed physical prescense and about his latest book The Field Study Handbook: a how to, why to guide t...
11 Nov 201724min
Design with impact in mind / Marcel Zwiers / Episode #39
How big are the goals that you're working on? Is there a better way to assess the value of design? And why do we need a Ministery of Design? Important questions on which Marcel Zwiers, who's the found...
2 Nov 201728min
Design is a political act / Anne Stenros / Episode #38
Anne Stenros is the Chief Design Officer for the city of Helsinki in Finland. In this episode she talks about her role, the future of cities and why design is by definition always an political act. -...
19 Okt 201729min
There are no rules when it comes to inventing the future / Chirryl-Lee Ryan / Episode #37
Could we be creating more value by designing less? And if we're designing for change what is it that our generation will remember about this age? An episode in which Chirryl-Lee Ryan takes a moment to...
5 Okt 201729min
What it means for service design to grow up / Louise Downe / Episode #36
New challenges emerge as service design is growing up. The Head of Service Design at the UK government, Louise Downe, talks about how we can sustainable scale service design on an organisational level...
21 Sep 201732min
