Designing services for real people / Lara Penin / Episode #73
Is Service Design a true distinctive design discipline? According to Lara Penin it certainly is. It's certainly a topic that evokes a lot of debate in our community. The transdisciplinary nature of ...
2 Maj 201937min
New Ways To Spread and Scale Service Design / Jacquelyn Brioux / Episode #72
What does it mean to work as a Service Designer in a team that heavily relies on #RemoteCollaboration to get their job done? Can you still successfully operate as a Service Design when you don't have ...
18 Apr 201944min
Service Design means Business / Priscila Williams / Episode #71
How do you turn a customer centric vision into reality? This is exactly what Priscila Willams is tasked to do within large banks and in this episode she shares her most valuable learnings. How import...
4 Apr 201934min
Using stories to explore, understand and co-create / Marcy Alice Arthur / Episode #70
If you're a human being you are a storyteller. Stories are the human operating system. In this episode you'll learn that stories are not just useful for transferring knowledge or communicating result...
21 Mars 201935min
Service Design Thinking, Doing & Understanding / Greg Lakloufi / Episode #69
Often there is a big gap between what clients want and what they truly need to solve their challenge or achieve their goal. As a service designer you'll need to use all your diplomatic skills to open ...
7 Mars 201938min
The case for legal design / Angélica Flechas / Episode #68
While law might not be the most sexy thing for designers to think about they are an essential part for delivering great services. You might not realize it but almost every aspect in our daily live ha...
21 Feb 201934min
Designing thoughtful public services / Chelsea Mauldin / Episode #67
What is the secret to designing and delivering great public services? In this episode Chelsea Mauldin shares her experience from running one of the leading service design agencies in the United State...
7 Feb 201933min
Stories teach us to be human / Annette Simmons / Episode #66
What happens when stories are used just to gain a financial profit? According to best selling author Annette Simmons the impact is profound on our society. In this episode we talk about the role sto...
24 Jan 201934min
