Coming up in 2019
In this special episode we look back on some of the highlights of 2018 and talk the plans for this year. Last year we had some of the smartest and inspiring minds on the Show. This wouldn't have been...
10 Jan 201910min
The balance between thinking and doing / Fumiko Ichikawa / Episode #65
Do you take the time to really reflect on your work and consciously think if the things you're doing are impactful? I guess we all recognise this to a certain degree: When you're caught up with the ...
27 Dec 201831min
What is your Service Design flavour? / Selene Castilla / Episode #64
In this episode Selene Castilla give us an update on the current state of Service Design in Latin America. And we also discuss what's needed to take it to really the next level. The second topic we a...
13 Dec 201832min
Designing highly impactful design teams / Bernardo Torres / Episode #63
DesignOps. This is a big topic these days. It basically boils down to the question how can you support design teams to be more impactful? What types of structures and processes can we put in place for...
29 Nov 201834min
A new definition for service design / Soren Bechmann / Episode 062
What is service design? A question that is keeping the community busy up till today. And probably the foreseeable future. In this episode Søren Bechmann talks about his journey how he tried solve this...
15 Nov 201839min
Great services should be a struggle / Yutaka Yamauchi / Episode #61
The more you try to please your customers the lower the valuable perception of your service will be. Yutaka Yamauchi has studied the service of sushi restaurants and found the most valuable services a...
1 Nov 201838min
The Digital Transformation Within Service Design / Yong-Se Kim / Episode #60
How can we use Service Design to drive business innovation? And how is that different from using service design to drive social innovation for instance? In this episode professor Yong-Se Kim shares hi...
18 Okt 201836min
Context, Culture And Service Design / Diego Mazo / Episode #59
What's a key ingredient in order to be able design great services? It's that you need to deeply understand the social context and cultural norms that exist. In this episode Diego Mazo clearly exempl...
4 Okt 201829min
