The case for legal design / Angélica Flechas / Episode #68

The case for legal design / Angélica Flechas / Episode #68

While law might not be the most sexy thing for designers to think about they are an essential part for delivering great services. You might not realize it but almost every aspect in our daily live has a some legal aspect to it. And the legal side of things is now primarily handled by people graduating for law school rather than by designers. But there's no rule in the law stating that rules and regulations should be boring and not user centered. Having both a background in law and design Angelica Flechas is evangelising the discipline of #LegalDesign. A discipline that aims to make law more user friendly and accessible. In this episode we talk about what legal design actually looks like and discuss some interesting case studies. Have you been merging law and design in your work? Leave a comment and share your experience! ---------------------------------------- EPISODE GUIDE 03:10 - The first encounter with Service Design. 04:20 - What if every service designer could work with legal topics? 12:45 - Why don’t we trust lawyers? 22:55 - When will we have useful regulation? 33:00 - Big Question: Would you want to do legal design ---------------------------------------- LINKS FROM THE EPISODE Haptica ➜ https://go.servicedesignshow.com/sv3eb Angelica on LinkedIn ➜ https://go.servicedesignshow.com/7u06t MORE EPISODES Enjoyed the show? Take a look at some of the other episodes. https://go.servicedesignshow.com/podcast YOUTUBE Every episode of the Service Design Show is also available as via the official YouTube channel. https://go.servicedesignshow.com/youtube FACEBOOK Check the Facebook page where you'll find more content and can discuss the episodes. https://go.servicedesignshow.com/facebook INSTAGRAM Get an exclusive behind the scenes look of the Show. https://go.servicedesignshow.com/instagram ---------------------------------------- [FREE COURSE] HOW TO EXPLAIN SERVICE DESIGN Learn what it takes to get your clients, colleagues, managers, CEOs and even grandmas as excited about service design as you are! https://servicedesignshow.com/free-course

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What Service Design can learn from the olympics / Alex Nisbett / Episode #6

What Service Design can learn from the olympics / Alex Nisbett / Episode #6

Alex Nisbett talks about customer performance, designing great public services and building internal service design capacity. ---------------------------------------- EPISODE GUIDE 1:04 - First enc...

16 Juni 201631min

Tackling the biggest challenge within design education / Lauren Currie / Episode #5

Tackling the biggest challenge within design education / Lauren Currie / Episode #5

Lauren Currie talks about redesigning design education, decreasing product consumption and the value of design. ---------------------------------------- EPISODE GUIDE 1:05 - First encounter with Ser...

2 Juni 201625min

Design better services through experience prototyping / Erik Roscam Abbing / Episode #4

Design better services through experience prototyping / Erik Roscam Abbing / Episode #4

Experience prototyping can help you design better services! Curious how? Check out this episode with Erik Roscam Abbing. ---------------------------------------- EPISODE GUIDE 1:04 - Your first enco...

19 Maj 201635min

Service Design shouldn't be a department / Arne Van Oosterom / Episode #3

Service Design shouldn't be a department / Arne Van Oosterom / Episode #3

How do you scale Service Design? Just one of the topic in this episode of the Service Design Show featuring Arne van Oosterom. ---------------------------------------- EPISODE GUIDE 0:55 - Your fir...

5 Maj 201636min

How much value does Service Design create / Birgit Mager / Episode #2

How much value does Service Design create / Birgit Mager / Episode #2

Can we measure how much value Service Design creates? This and more in this episode of the Service Design Show featuring Birgit Mager. ---------------------------------------- EPISODE GUIDE 2:17 - G...

21 Apr 201630min

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

A Customer Journey Map is not a ****ing deliverable / Marc Stickdorn / Episode #1

What is the difference between UX, CX, Design Thinking and Service Design? This and more in this episode of the Service Design Show with Marc Stickdorn. ---------------------------------------- EPIS...

16 Apr 201627min

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