Service Design Show26 Maj 2022

Service design and the war in Ukraine / Max Tkachuk / Episode #150

How can service design help in times of crisis? This is one of the questions Max Tkachuk and I explore in this episode.

Max lives in Kyiv and is an active member of the service design community in Ukraine.

Being a first-hand witness of the war, Max sees how both the local and international service design communities respond to the situation.

In this episode you'll learn about:

The state of service design in Ukraine.
If service design is relevant in times of crisis.
What can we, as an international community, do to help.
Which role could service design play after the war.
What lessons you can take away from all this.

Despite the terrible situation, it's encouraging to hear that at the same time, many good things happing in Ukraine.

I would invite you to listen to this conversation and see how you can potentially contribute, no matter how big or small.

Sometimes service design is thought of as a nice to have addon. For me, this chat with Max once again shows that it can (and should) be at the heart of how any service is delivered.

Thanks for being part of this community, and keep making a positive impact!

--- [ 1. GUIDE ] -—

00:00 Welcome to episode 150
01:45 Who is Max
03:00 60 second rapid fire
07:00 Call to action
08:45 Topic of today
09:30 Historic context
17:00 Design education
22:00 Demand in the local market
25:30 Situation today
30:00 Response of the design community
33:15 How can the community help
36:00 The barriers to integration
39:00 Leveraging international design
44:45 What I do
48:15 Join service.so
52:00 Closing thoughts

--- [ 2. LINKS ] ---

--- [ 3. DONATE ] ---

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(330)

How to Stay in the Room After the Yes / Journey Management Playbook S02E04

Want to secure executive buy-in? Stop waiting for a strategic brief from leadership, learn how to pitch solutions that solve your VP's biggest headache.Tired of doing incredible journey mapping work o...

23 Juli 57min

Why the System Isn't Broken (and How to Change It Anyway) / Meghan Bausone / Episode #258

Are you tired of design feeling boxed in by limiting beliefs and endless support tickets? In this episode, we explore how to break free from the status quo and tackle meaningful, system-level challeng...

16 Juli 1h 2min

Uncovering The Futures Blind Spot in Service Design / Lucy Kimbell / Episode #257

Are we actively designing our own future, or just everyone else's? 🔮 Discover how integrating "futures thinking" into your practice can help you spot industry shifts early and make better, more delib...

2 Juli 1h 3min

Practicing Service Design Jiu-Jitsu to Get Things Shipped / JonDelina & Gabriel / Inside SD Ep. #14

Tired of spending weeks on design strategy only to watch executives scrap two-thirds of your work? 📉 Discover how to drop your design ego, master the "politics" of implementation, and finally get you...

25 Juni 58min

How to Escape the Service Design Efficiency Trap / Nan O'Sullivan / Episode #256

Over-optimized systems are quietly killing the human soul of our services by obsessing over speed and efficiency. In this episode, discover how to break free from the "efficiency trap," embrace design...

18 Juni 59min

Selling Journey Management to Your VP / Journey Management Playbook S02E03

11 Juni 1h 6min

How AI is Changing the Rules of Service Design / Pablo / Ep. #255

If building digital products becomes instant and free, what happens to the value of a service designer? Discover why traditional discovery is under attack and how to survive the impending "Design Wint...

4 Juni 1h 10min

The Art of the "Sneaky" Service Designer / Inside Service Design / Max & Jennifer

What do you do when you want to drive human-centered change inside your organization, but you don't have the formal authority, you don't hold the budget, and you don't even have the official job title...

28 Maj 1h 1min