Service Design Show26 Maj 2022

Service design and the war in Ukraine / Max Tkachuk / Episode #150

How can service design help in times of crisis? This is one of the questions Max Tkachuk and I explore in this episode.

Max lives in Kyiv and is an active member of the service design community in Ukraine.

Being a first-hand witness of the war, Max sees how both the local and international service design communities respond to the situation.

In this episode you'll learn about:

The state of service design in Ukraine.
If service design is relevant in times of crisis.
What can we, as an international community, do to help.
Which role could service design play after the war.
What lessons you can take away from all this.

Despite the terrible situation, it's encouraging to hear that at the same time, many good things happing in Ukraine.

I would invite you to listen to this conversation and see how you can potentially contribute, no matter how big or small.

Sometimes service design is thought of as a nice to have addon. For me, this chat with Max once again shows that it can (and should) be at the heart of how any service is delivered.

Thanks for being part of this community, and keep making a positive impact!

--- [ 1. GUIDE ] -—

00:00 Welcome to episode 150
01:45 Who is Max
03:00 60 second rapid fire
07:00 Call to action
08:45 Topic of today
09:30 Historic context
17:00 Design education
22:00 Demand in the local market
25:30 Situation today
30:00 Response of the design community
33:15 How can the community help
36:00 The barriers to integration
39:00 Leveraging international design
44:45 What I do
48:15 Join service.so
52:00 Closing thoughts

--- [ 2. LINKS ] ---

--- [ 3. DONATE ] ---

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