97. How This Host Uses the 5 Senses and Love Languages to Elevate Guest Experience - Interview with Tyann Marcink

97. How This Host Uses the 5 Senses and Love Languages to Elevate Guest Experience - Interview with Tyann Marcink

Welcome, and thanks for checking in today to No Vacancy The Podcast! On this week's episode: In this episode, Tyann Marcink Hammond, Queen of Guest Experience for Touch Stay digital guidebooks and Founder of Branson Family Retreats and Missouri Haus vacation rentals talks about her journey into the property space and her work in improving guest experience along her career. Tyann goes into detail about her varied property portfolio, and her part in Touch Stay, delving into the upgrades and features the service brings to property management. The conversation also covers Tyann's effective communication model with guests and her approach to addressing services like cleanliness and transparency. Lastly, Tyann explains how hosting can appeal to guests’ five senses and love languages to enhance their stay, thus increasing the chance of positive reviews and longer booking times. AITAH for leaving tape on almost every inch in the property? Thank you to my sponsors! Turno - Complete a turnover and get a $150 Amazon gift card! HostGPO - Get 3 months of HostGPO for free! Hospitable - Get 25% off for 3 months! Connect with Tyann https://www.instagram.com/tyannmarcink https://www.linkedin.com/in/tyannmarcink https://tiktok.com/@tyannmarcink https://twitter.com/tyannmarcink https://tyannmarcink.com Touch Stay https://www.linkedin.com/company/touch-stay https://www.instagram.com/touchstaywelcome https://www.tiktok.com/@touchstay https://twitter.com/touchstay https://touchstay.com Branson Family Retreats https://www.instagram.com/bransonfamilyretreats https://tiktok.com/@bransonfamilyretreats https://bransonfamilyretreats.com Missouri Haus https://www.instagram.com/missourihaus https://tiktok.com/@missourihaus https://missourihaus.com Connect: Show Notes | Start Your Airbnb Instagram Podcast Producer: Kelsey Tran | kelsey@hospitality.fm Learn more about your ad choices. Visit megaphone.fm/adchoices

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165. Buying An Abandoned Campground! - Interview with Heather Mueur

165. Buying An Abandoned Campground! - Interview with Heather Mueur

This week I chat with Heather Mueur who is the owner, founder, and visionary behind The Embers, a glamping and RV resort in Branson, Missouri. Heather and her husband Ryan built and sold an auto parts...

8 Okt 202559min

Ep 164. Designers Are Using This Secret Weapon. Why Aren't You? - Interview with Wayfair Professional

Ep 164. Designers Are Using This Secret Weapon. Why Aren't You? - Interview with Wayfair Professional

This week I got to speak with Erin Dalton-Cooney, the Head of Property Management Design at Wayfair Professional. Erin is a wealth of knowledge in this industry, and in her role she's gained experienc...

1 Okt 202548min

163. Forget Everything You Know About Sober Living Homes - Interview with Devana Cavé

163. Forget Everything You Know About Sober Living Homes - Interview with Devana Cavé

This week I'm excited to be talking with Devana Cavé from The House of Courage, a collection of sober living homes that Devana owns and operates. Forget everything you've ever known or pictured about ...

14 Aug 202557min

162. My First Time Raising Capital! What I Did Right AND Wrong?!

162. My First Time Raising Capital! What I Did Right AND Wrong?!

This week I'm going solo on the mic breaking down every nitty gritty detail of my latest project... drum roll please... raising investor capital for a luxury, waterfront Upstate New York property! As ...

7 Aug 202558min

161. Building a Wellness Resort WITHOUT Bringing on Investors - Interview with Brian Hatcher

161. Building a Wellness Resort WITHOUT Bringing on Investors - Interview with Brian Hatcher

This week I sit with Brian Hatcher to talk about his new Japandi-inspired wellness development in the mountains of Georgia. This 5-unit unique stay will feature a dedicated wellness center, and it's b...

31 Juli 20251h 2min

160. Asking An STR Lawyer How Risk Exposed I Am! 😳 Interview with Katie Johnson

160. Asking An STR Lawyer How Risk Exposed I Am! 😳 Interview with Katie Johnson

This week I talk with Katie Johnson PLC on all things STR law! Katie shares tons of insight on how to: Make sure your portfolio is protected Legally form partnerships Ensure regulatio...

9 Juli 202546min

159. Managing 40 Properties WITHOUT Using VAs?! Interview with Ariel Smith

159. Managing 40 Properties WITHOUT Using VAs?! Interview with Ariel Smith

This week's episode with Ariel Smith was such a fun conversation! Ariel is the face behind Stay At The Coastline vacation rentals in San Diego, CA, and in just 8 months she's grown her cohosting busin...

2 Juli 202556min

158. Use These Exact Scripts to Get Your Next Midterm Guest - Interview with Jesse Vasquez

158. Use These Exact Scripts to Get Your Next Midterm Guest - Interview with Jesse Vasquez

On this week’s episode, I talk with Jesse Vasquez about all things midterm rental. I’ve done episodes on the MTR strategy before, but this one was next level in terms of PRACTICAL knowledge you can ap...

25 Juni 20251h 12min

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