Dude, what's my number

Dude, what's my number

Deliver Service Now

There is a customer service lesson here, I promise. Just give me a few sentences to set it up…

If you are going into a job interview or to fill out an application, there are just certain things you should know or have with you. Your phone number is one of them.

I was sitting in the lobby of the oil change place when an applicant came in for an application. There was a lot wrong with this picture. Now before you slam me on making fun of this guy or his situation, there were many things he could have done to make a better presentation.

First, he was not the first one through the door. It was a stroller with a sleeping, snotty child. He entered the building with great difficulty. He was dressed in a crooked baseball cap and jeans where the waist size was 4 inches bigger than his waist. The jeans were worn well below his buttocks.

· If I were looking for a job, I would have at least wiped the kids nose and at most found someone to watch him while I went job hunting; family, relative, friend, someone…

· Crooked hat and droopy jeans? I would have refused to give him the application to start with.

Next, he asked for the application. He then fumbled around in his pockets for something to write with. He sheepishly asked the manager for a pen.

· Bring your own damn pen. If you can’t afford to buy one, banks have tons of them for free in their lobbies. Go steal one before you go job hunting.

Finally, the topper on this ice cream sundae of a disaster… The applicant had to ask the manager of the establishment to look at his caller ID while he called the manager, as he had no idea what his own phone number was. He asked; “Hey dude, what’s my number?”

There are just somethings on an application you know they are going to ask; your phone number is one of them. Asking someone to look at their caller ID so that they can give you the information you should already know is lazy and slothful.

I can see now why this guy was unemployed. He was making no effort to make a good impression.

My question to you is “Are you slacking on creating a great impression everyday for your customers or clients?” Every day should feel like a grand opening at your business. Everyone loves a grand opening. They are festive, fun and exciting.

Disney has a grand opening every day in the Magic Kingdom. It is called the rope drop. They lead a heard of guests to a particular spot on Main Street and make them wait behind a rope. They can see the freshly cleaned streets, the castle and smell the confectionery.

After a song, dance and daytime fireworks, the rope is dropped and the guests surge forward.

This happens EVERY DAY!

What can you do to have a grand opening feeling every day in your business?

Remember, you won't profit unless you implement.


Avsnitt(44)

Business Opportunities In Times of Crisis with Willie Myette

Business Opportunities In Times of Crisis with Willie Myette

Discover how this Julliard trained world renowned jazz pianist created and grew an online business. What every entrepreneur needs to know about creating and growing an online business. Willie reveals how he got 30,000 people to join his membership in just one month during the covid crisis. He also talks about what he is NOT doing. His strategies for doubling and tripling down during times of crisis. The three pillars of his business success And he leaves up with a song he wrote for the love of his life. Check out Willie at www.JazzEdge.com Vance Morris is the Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

24 Maj 202044min

The one with Marketing Designer Kia Arian

The one with Marketing Designer Kia Arian

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Disnify Your business: Survive & Thrive Marketing Summit

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I was a part of a marketing summit last week hosted by Brian Kurtz, Titans Marketing and the Entrepreneur Empowerment Institute. In this 20 minute interview, I reveal: 1. How Walt Disney opened Disneyland, even though he was broke. 2. How to be resourceful without resources 3. What would Walt do during this pandemic? 4. How to Disnify your business. 5. Creating an experience out of the mundane 6. And much more Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

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11 Drunk Midgets and the Service Prevention Department

11 Drunk Midgets and the Service Prevention Department

Deliver Service Now Think back to some of the companies you have done business with lately, especially the ones with the all too annoying “Customer Service Phone Hell”… Press one for this and two for that. Recently, I had the displeasure of going through UPS’s “lack of customer service department” as they had delivered a rather large box to one of the other tenants in my building. So begins my epic struggle to navigate one of UPS’s “Service Prevention Departments” You typically do not hear about the failures of Walt Disney. Some of his failures were minor like the time Walt previewed "Snow White and the Seven Dwarfs" at a college. The students walked out halfway through the movie. Walt was devastated and severely depressed. The truth was, the students only left because of a college curfew that was in place at the time. One of his major failures was the premiere of Pinocchio. For the opening day movie, Walt had the catastrophic idea of using little people (midgets) dressed as Pinocchio dancing and greeting the children as they entered the theater. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

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Disney Systems and Your Business

Disney Systems and Your Business

The one thing that really separates Disney from so many other companies, regardless of what industry you're in, is they have a mission. And I'm not talking about a mission statement. I'm talking a mission that the basic entry level employee can wrap their head around. And Disney's mission is make people happy and every employee can wrap their head around that. Https//www.DeliverServiceNow.com A little about Vance Morris and a big chunk on why systems are important to any business. Like what you heard? Get Vance's daily Disney success strategies and tactics here: Https//www.DeliverServiceNow.com

1 Apr 20208min

Covid 19 edition of Systematic Magic: Survive and Thrive in This Economy

Covid 19 edition of Systematic Magic: Survive and Thrive in This Economy

Building Value and Rapport In A Time Of Crisis Now may not be the time to sell, sell, sell. How would you feel if the only time you heard from a company was when they wanted to sell you something? Many companies are focusing on survival, I get that. Nothing happens until something gets sold. But your clients and prospects are in the same boat. Do you think they want to be sold to right now? Enter the conversation that is already happening in their minds. You can use the Covid-19 to your advantage. And not in an evil manipulative way, but in a way that will benefit both you and your clients. In my bricks-n-mortar business, Chem-Dry On The Shore (my carpet cleaning company), we are focused on adding value to our clients: · We are running a MTV video contest. Win a free house of carpet cleaning. Clients and prospects can submit a music video featuring kids, grand kids, etc. All posted on my site. Winner to be chosen by my children. This is great to get families working together who may be bored out of their minds! Next week I will be doing an art / drawing contest with the same prize. · I am also emailing my list DAILY! With updates on what to do while you are staying home. Clients LOVE it! To be sure, I am also running a few promo's: · Free roll of toilet paper with every job scheduled · Free coffee and conversation with my technicians with every job scheduled (for those that are alone or lonely.) We should be focusing on supporting our clients and creating value. It will be remembered long after this virus thing is over. In my Disney consulting business, I am also supporting and adding value to my prospects and clients: · Daily updates on what businesses can be doing to Disnify their businesses · Sharing best practices from around the globe · Teaching businesses how to profit in a down economy · How to adapt and implement the Disney Experience in their business Your clients will long remember how you supported them in this crisis. Your postcards and sales messages, not so much. Vance Morris is author of the book "Systematic Magic, 7 Magic Keys To Disnify Any Business" as well as a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. He is also the longest reigning GKIC Marketer of the Year. To get his daily tips on Disnifying your business, he can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com.

27 Mars 202012min

Build your business in ANY economy, even this one

Build your business in ANY economy, even this one

www.DeliverServiceNow.com Vance Morris reveals how to build your business despite a tough economy. Welcome to the Systematic Magic Podcast with Vance Morris. How to Out-Serve, Out-Market, and Out-price your competition in any economy based on Vance’s 10 year career with the Walt Disney Company. Every episode is jam packed with strategies, tactics and examples to propel your business to the next level. The episodes are quick and to the point. You are meant to take action. As Vance says “You won’t profit unless you implement”. Now, on to our episode….

18 Mars 20201h 10min

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