Improving Management Skills and Engagement: Lessons from a 50-Year Expert

Improving Management Skills and Engagement: Lessons from a 50-Year Expert

In this episode of Systematic Magic, Vance sits down with Deb Laurel, a seasoned management trainer who has been conducting training for over 50 years. Deb’s unique approach stems from her diverse background, including founding the first feminist theater in the Midwest and training managers internationally in places like Africa, the Middle East, and Eastern Europe.

Key Topics Discussed:

  • Deb's Fascinating Journey: From feminist theater to management training, Deb shares how she transitioned into conducting assertiveness and management training.

  • Why Managers Struggle: Many managers are promoted because of technical or sales skills, not leadership abilities. Deb discusses the common issues managers face and how training can help.

  • Training Techniques: Deb explains her experiential, results-oriented training method that focuses on skill-building rather than lectures. Managers practice essential tasks like delegation, conflict management, and giving constructive feedback.

  • Communication in Leadership: Deb and Vance delve into how clear, purposeful communication is vital to any business and the common pitfalls that occur when leaders fail to communicate effectively. They also explore how communication preferences vary and why leaders need to adapt their styles.

  • Change Management: How to approach change in the workplace, focusing on involving employees in the process and addressing emotional losses to increase buy-in and reduce resistance.

  • Generational Differences: Deb shares her perspective on the challenges of mentoring Gen Z in a remote working environment, emphasizing the importance of intentional mentoring to ensure skill transfer and engagement.

  • Building Engagement and Ownership: From onboarding to fostering a sense of responsibility, Deb highlights how businesses can instill a sense of ownership in their employees, even in roles that may seem disconnected from larger business goals.

Notable Quotes:

  • "Most bad managers didn’t wake up thinking, ‘I’m going to be terrible.’ They just don’t know what they don’t know." – Deb Laurel

  • "A lot of businesses drop the ball with communication, whether it's systems changes or management issues. Most problems can be solved with just a little clear, timely communication." – Vance Morris

  • "It's not about whether employees need to suck it up or not; it's about leaders learning to adapt their style to get the best results from their team." – Deb Laurel

Resources Mentioned:

  • Big Five Personality Traits: A spectrum-based assessment used by Deb in her training
  • Management Institute at the University of Wisconsin Madison

Connect with Deb Laurel:

If you enjoyed this episode, make sure to subscribe to the Systematic Magic Podcast so you never miss an episode. Visit DeliverServiceNow.com for more strategies on how to create magical customer experiences and improve your business.

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Business Opportunities In Times of Crisis with Willie Myette

Business Opportunities In Times of Crisis with Willie Myette

Discover how this Julliard trained world renowned jazz pianist created and grew an online business. What every entrepreneur needs to know about creating and growing an online business. Willie reveals how he got 30,000 people to join his membership in just one month during the covid crisis. He also talks about what he is NOT doing. His strategies for doubling and tripling down during times of crisis. The three pillars of his business success And he leaves up with a song he wrote for the love of his life. Check out Willie at www.JazzEdge.com Vance Morris is the Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

24 Maj 202044min

The one with Marketing Designer Kia Arian

The one with Marketing Designer Kia Arian

Kia helps attorneys, professionals, and small business enterprises develop clear marketing messages, create stunning assets, and implement results driven campaigns seamlessly from concept to design to execution. Kia discusses: The Power of Sales Systems and why she never deviates from the system Referral Systems: And not your typical referral... These are the BIG fish The biggest mistakes people make in their marketing design. Kia can be found at: ZineGrapgics.com and MarketingAssetsAnalysis.com Vance can be found at DeliverServiceNow.com

6 Maj 202056min

Disnify Your business: Survive & Thrive Marketing Summit

Disnify Your business: Survive & Thrive Marketing Summit

I was a part of a marketing summit last week hosted by Brian Kurtz, Titans Marketing and the Entrepreneur Empowerment Institute. In this 20 minute interview, I reveal: 1. How Walt Disney opened Disneyland, even though he was broke. 2. How to be resourceful without resources 3. What would Walt do during this pandemic? 4. How to Disnify your business. 5. Creating an experience out of the mundane 6. And much more Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

30 Apr 202024min

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20 Apr 202046min

11 Drunk Midgets and the Service Prevention Department

11 Drunk Midgets and the Service Prevention Department

Deliver Service Now Think back to some of the companies you have done business with lately, especially the ones with the all too annoying “Customer Service Phone Hell”… Press one for this and two for that. Recently, I had the displeasure of going through UPS’s “lack of customer service department” as they had delivered a rather large box to one of the other tenants in my building. So begins my epic struggle to navigate one of UPS’s “Service Prevention Departments” You typically do not hear about the failures of Walt Disney. Some of his failures were minor like the time Walt previewed "Snow White and the Seven Dwarfs" at a college. The students walked out halfway through the movie. Walt was devastated and severely depressed. The truth was, the students only left because of a college curfew that was in place at the time. One of his major failures was the premiere of Pinocchio. For the opening day movie, Walt had the catastrophic idea of using little people (midgets) dressed as Pinocchio dancing and greeting the children as they entered the theater. Author of the book “Systematic Magic, 7 Magic Keys to Disnify Any Business” Author of the new book “Tales From the Customer Service Crypt. 10 Tales of Customer Experiences So Poor, They Should Be Buried In a Crypt For All Eternity. AND 47 Actionable Strategies, Questions, or Tactics You Can Use Right Now to Improve Your Client / Patient Experience For more on Disney Style Service and small business marketing or having Vance speak at your next event or meeting, check out the free special report "Systematic MAGIC, How to Disnify Any Business". Vance Morris is a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. Here he coaches companies to create Disney Style Service Systems and then monetize them through direct response marketing. He is also the longest reigning GKIC Marketer of the Year. He can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com . For speaking engagements, please visit www.vancemorris.com

9 Apr 20207min

Disney Systems and Your Business

Disney Systems and Your Business

The one thing that really separates Disney from so many other companies, regardless of what industry you're in, is they have a mission. And I'm not talking about a mission statement. I'm talking a mission that the basic entry level employee can wrap their head around. And Disney's mission is make people happy and every employee can wrap their head around that. Https//www.DeliverServiceNow.com A little about Vance Morris and a big chunk on why systems are important to any business. Like what you heard? Get Vance's daily Disney success strategies and tactics here: Https//www.DeliverServiceNow.com

1 Apr 20208min

Covid 19 edition of Systematic Magic: Survive and Thrive in This Economy

Covid 19 edition of Systematic Magic: Survive and Thrive in This Economy

Building Value and Rapport In A Time Of Crisis Now may not be the time to sell, sell, sell. How would you feel if the only time you heard from a company was when they wanted to sell you something? Many companies are focusing on survival, I get that. Nothing happens until something gets sold. But your clients and prospects are in the same boat. Do you think they want to be sold to right now? Enter the conversation that is already happening in their minds. You can use the Covid-19 to your advantage. And not in an evil manipulative way, but in a way that will benefit both you and your clients. In my bricks-n-mortar business, Chem-Dry On The Shore (my carpet cleaning company), we are focused on adding value to our clients: · We are running a MTV video contest. Win a free house of carpet cleaning. Clients and prospects can submit a music video featuring kids, grand kids, etc. All posted on my site. Winner to be chosen by my children. This is great to get families working together who may be bored out of their minds! Next week I will be doing an art / drawing contest with the same prize. · I am also emailing my list DAILY! With updates on what to do while you are staying home. Clients LOVE it! To be sure, I am also running a few promo's: · Free roll of toilet paper with every job scheduled · Free coffee and conversation with my technicians with every job scheduled (for those that are alone or lonely.) We should be focusing on supporting our clients and creating value. It will be remembered long after this virus thing is over. In my Disney consulting business, I am also supporting and adding value to my prospects and clients: · Daily updates on what businesses can be doing to Disnify their businesses · Sharing best practices from around the globe · Teaching businesses how to profit in a down economy · How to adapt and implement the Disney Experience in their business Your clients will long remember how you supported them in this crisis. Your postcards and sales messages, not so much. Vance Morris is author of the book "Systematic Magic, 7 Magic Keys To Disnify Any Business" as well as a Walt Disney World Resort Management Alumni, having spent 10 years as an executive in the Resorts. He runs the only Disney Service & Direct Response Marketing business on the planet. He is also the longest reigning GKIC Marketer of the Year. To get his daily tips on Disnifying your business, he can be reached at www.DeliverServiceNow.com or vance@deliverprofitsnow.com.

27 Mars 202012min

Build your business in ANY economy, even this one

Build your business in ANY economy, even this one

www.DeliverServiceNow.com Vance Morris reveals how to build your business despite a tough economy. Welcome to the Systematic Magic Podcast with Vance Morris. How to Out-Serve, Out-Market, and Out-price your competition in any economy based on Vance’s 10 year career with the Walt Disney Company. Every episode is jam packed with strategies, tactics and examples to propel your business to the next level. The episodes are quick and to the point. You are meant to take action. As Vance says “You won’t profit unless you implement”. Now, on to our episode….

18 Mars 20201h 10min

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