Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

Avsnitt(2229)

Daniel M. Herskowitz, "The Judeo-Christian Thought of Franz Rosenzweig" (Liverpool UP, 2025)

Daniel M. Herskowitz, "The Judeo-Christian Thought of Franz Rosenzweig" (Liverpool UP, 2025)

The Judeo-Christian Thought of Franz Rosenzweig (Liverpool UP, 2025) offers a new interpretation of Franz Rosenzweig's magnum opus The Star of Redemption, commonly treated as one of the high points ...

27 Dec 20251h 10min

Marcus Willaschek, "Kant: A Revolution in Thinking" (Harvard UP, 2025)

Marcus Willaschek, "Kant: A Revolution in Thinking" (Harvard UP, 2025)

Immanuel Kant is undoubtedly the most important philosopher of the modern era. His Critique of Pure Reason, “categorical imperative,” and conception of perpetual peace in the global order decisively ...

24 Dec 20251h 5min

Beenash Jafri, "Settler Attachments and Asian Diasporic Film" (U Minnesota Press, 2025)

Beenash Jafri, "Settler Attachments and Asian Diasporic Film" (U Minnesota Press, 2025)

Settler Attachments and Asian Diasporic Film (University of Minnesota Press, 2025) is an interdisciplinary examination of the stubborn attachment of Asian diasporas to settler-colonial ideals and of t...

23 Dec 20251h 8min

Lucy Jeffery and Anna Váradi, "Replaying Communism: Trauma and Nostalgia in European Cultural Production" (CEU Press, 2025)

Lucy Jeffery and Anna Váradi, "Replaying Communism: Trauma and Nostalgia in European Cultural Production" (CEU Press, 2025)

In this episode, host Andrea Talabér (CEU Press) sat down with Lucy Jeffery and Anna Váradi to talk about their edited volume, Replaying Communism: Trauma and Nostalgia in European Cultural Production...

17 Dec 202559min

Graham Harman, "Waves and Stones: The Continuous and the Discontinuous in Human Thought" (Allen Lane, 2025)

Graham Harman, "Waves and Stones: The Continuous and the Discontinuous in Human Thought" (Allen Lane, 2025)

A new exploration of our conception of reality, by one of the world’s most influential philosophers.How do we understand the world and our place in it? Do our lives consist of a small number of dramat...

15 Dec 20251h 7min

Negar Mansouri and Daniel R. Quiroga-Villamarín eds., "Ways of Seeing International Organisations: New Perspectives for International Institutional Law" (Cambridge UP, 2025

Negar Mansouri and Daniel R. Quiroga-Villamarín eds., "Ways of Seeing International Organisations: New Perspectives for International Institutional Law" (Cambridge UP, 2025

For decades, the field of scholarship that studies the law and practice of international organisations -also known as 'international institutional law'- has been marked by an intellectual quietism. Mo...

13 Dec 202546min

Anne Lawrence-Mathers, "The Magic Books: A History of Enchantment in 20 Medieval Manuscripts" (Yale UP, 2025)

Anne Lawrence-Mathers, "The Magic Books: A History of Enchantment in 20 Medieval Manuscripts" (Yale UP, 2025)

Medieval Europe was preoccupied with magic. From the Carolingian Empire to Renaissance Italy and Tudor England, great rulers, religious figures, and scholars sought to harness supernatural power. They...

12 Dec 202559min

Rachel Jean-Baptiste, "Multiracial Identities in Colonial French Africa: Race, Childhood, and Citizenship" (Cambridge UP, 2023)

Rachel Jean-Baptiste, "Multiracial Identities in Colonial French Africa: Race, Childhood, and Citizenship" (Cambridge UP, 2023)

Despite increasingly hardened visions of racial difference in colonial governance in French Africa after World War I, interracial sexual relationships persisted, resulting in the births of thousands o...

11 Dec 202556min

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