Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

Jamie Woodcock, “Working the Phones: Control and Resistance in Call Centers” (Pluto Press, 2017)

What are the working conditions and what are the possibilities for change in the contemporary economy? In Working the Phones: Control and Resistance in Call Centers (Pluto Press, 2017), Jamie Woodcock, a fellow at the London School of Economics, analyses perhaps the most important form of contemporary working institution, the call centre. Based on a detailed ethnography, the book describes the working conditions, labour processes, and affective effects of call centre work. The book offers theoretical reflections embedded in the empirical material, easily fusing key contemporary thinkers on work and labour with the lived reality of working the phones. It shows the practices of management, control, and crucially, resistance in the call centre. Moreover, by adopting the approach of a workers’ inquiry and reflecting on the limits of this mode of academic research, the book offers reflections on the need and the prospect for change. The book will be essential reading for management, sociology and cultural studies, as well as for anyone interested in current practices of working life. Learn more about your ad choices. Visit megaphone.fm/adchoices Support our show by becoming a premium member! https://newbooksnetwork.supportingcast.fm/critical-theory

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Constance Bailey, "Conversations with Kiese Laymon" (UP of Mississippi, 2025)

Constance Bailey, "Conversations with Kiese Laymon" (UP of Mississippi, 2025)

This is a very special episode of the New Books Network, as the editor of Conversations with Kiese Laymon (UP of Mississippi, 2025), Dr. Constance Bailey, discusses the process of selecting, compiling...

24 Sep 20251h 7min

Robert F. Carley, "Culture and Tactics: Gramsci, Race, and the Politics of Practice" (SUNY Press, 2019)

Robert F. Carley, "Culture and Tactics: Gramsci, Race, and the Politics of Practice" (SUNY Press, 2019)

While scholars of social and political movements tend to analyze tactics in terms of their effectiveness in achieving specific outcomes, Robert F. Carley argues by contrast that tactics are, above all...

23 Sep 202548min

Kenja McCray, "Essential Soldiers: Women Activists and Black Power Movement Leadership" (NYU Press, 2025)

Kenja McCray, "Essential Soldiers: Women Activists and Black Power Movement Leadership" (NYU Press, 2025)

Academics and popular commentors have expressed common sentiments about the Black Power movement of the 1960s and 1970s—that it was male dominated and overrun with autocratic leaders. Yet women’s stra...

22 Sep 20251h 9min

Marcus Rediker, "Freedom Ship: The Uncharted History of Escaping Slavery by Sea" (Penguin Group, 2025)

Marcus Rediker, "Freedom Ship: The Uncharted History of Escaping Slavery by Sea" (Penguin Group, 2025)

Conspiracy, mutiny and liberation on America’s waterfront by the award-winning author of The Slave Ship. Freedom Ship: The Uncharted History of Escaping Slavery by Sea (Penguin Group, 2025) is a gri...

20 Sep 20251h 4min

Paying Attention with Anya Daly

Paying Attention with Anya Daly

In this episode Pat speaks with Dr Anya Daly. Dr Anya Daly investigates the intersections of phenomenology with philosophy of mind, the philosophy of perception, the philosophy of psychiatry, embodie...

19 Sep 202532min

Zahi Zalloua, "Fanon, Žižek and the Violence of Resistance" (Bloomsbury, 2025)

Zahi Zalloua, "Fanon, Žižek and the Violence of Resistance" (Bloomsbury, 2025)

n a novel pairing of anti-colonial theorist Frantz Fanon with Marxist-Lacanian philosopher Slavoj Žižek, Zahi Zalloua explores the ways both thinkers expose the violence of political structures.This i...

17 Sep 20251h 8min

Matthew Benjamin Cole, "Fear the Future: Dystopia and Political Imagination in the Twentieth Century" (U of Michigan Press, 2025)

Matthew Benjamin Cole, "Fear the Future: Dystopia and Political Imagination in the Twentieth Century" (U of Michigan Press, 2025)

Are we already living in some kind of fascist or technocratic dystopia? How do we avert the AI dystopia? These are the types of things that you'll see thrown about in op-eds and analysis pieces all ov...

13 Sep 20251h 48min

Laura Garbes, "Listeners Like Who?: Exclusion and Resistance in the Public Radio Industry" (Princeton UP, 2025)

Laura Garbes, "Listeners Like Who?: Exclusion and Resistance in the Public Radio Industry" (Princeton UP, 2025)

Why is radio so white? In Listeners Like Who? Exclusion and Resistance in the Public Radio Industry (Princeton UP, 2025) Laura Garbes, a Sociologist and Assistant Professor at the University of Minne...

13 Sep 202542min

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