How Should We Use Digital and AI To Reduce Costs and Drive Efficiency?
On this episode, Amelia welcomes Omer Minkara, VP and Principal Analyst of Aberdeen Strategy & Research, for an in-depth exploration of Customer Experience (CX) influenced by AI and other technologica...
28 Mars 202416min
How Brands Can Leverage Outsourcing To Drive Customer Journey and Fund Their Digital Initiatives
On this episode, Amelia explores the intersection of outsourcing and digital transformation with Tom Luther, Director of Channel Partnerships at Outsource Consultants, LLC. They delve into how brands ...
29 Feb 202414min
AI’s Impact on Agent Performance and Satisfaction
On this episode, Amelia welcomes Roy Atkinson, CEO and Principal Advisor of Clifton Butterfield, LLC, to discuss the transformative role of artificial intelligence in enhancing customer service and ag...
15 Feb 202415min
Balancing Efficiency With Empathy in Customer Experience
In this episode, Amelia welcomes Steven Van Belleghem, Co-Founder and Board Member of Nexxworks and Author of “A Diamond in the Rough.” They discuss the nuances of customer experience (CX) in the mode...
1 Feb 202416min
The Importance of Customer Feedback for Business Growth
On this episode, Amelia welcomes Rick Adams, Customer Success Management Mentor of ADAMS Success, Author, Trainer, Consultant and Business Owner at Practical CSM, and Business Consultant, Trainer and ...
18 Jan 202422min
How Do CX Leaders Accelerate Decision Velocity With AI?
On this episode, Amelia welcomes Robin Gareiss, CEO and Principal Analyst at Metrigy, to explore the crucial role of customer experience (CX) in organizational decision-making. Key Takeaways: - Inc...
4 Jan 202422min
Innovation in the Ever-Evolving Landscape of CX
On this episode, Amelia welcomes Dennis Wakabayashi, Customer Experience Consultant at Team Wakabayashi, International Innovation Advisor at Cemantica, and Digital Marketing Instructor at the Universi...
14 Dec 202311min
