I Want You to Delight Me: Iconic Customer Success Stories with Alex Booth

I Want You to Delight Me: Iconic Customer Success Stories with Alex Booth

When we spend money at a service, a product, or an establishment, we have a baseline expectation on how we are treated as a customer.

However, we have certain experiences with companies that just blew us away. Swept us off our feet. Made us give 10 stars on a 5-star scale. And this is better than whirlwind romance, it’s lifetime customer loyalty brewing.

In this podcast episode, I hung out with Alex Booth, CEO and Founder of Huckleberry Consulting, a Customer Success Consulting firm, to discuss our favorite stories of exceptional customer experiences.

Check out a few well-loved brands that you know about, and check out new ones that are ready to delight you.

***

Alex Booth is the Founder of Huckleberry Consulting, a customer success consulting firm that helps fast-growth online businesses grow through better retention, loyalty, improved CS metrics, and customer-focused affiliate programs.

He also co-owns GetCSM.com, a high level Customer Success/ Client Success Recruitment firm that serves clients all over the world. GetCSM gives you access to talented CSMs for as low as $17/ an hour, fully managed and certified.

Check out Alex’s best work on his Linkedin.

Or visit his website and CLAIM a free consult for how to make more money with your clients through improved customer success.

Chapters
  • (00:00:00) - PODCAST
  • (00:01:01) - None of Your Business
  • (00:01:51) - None of Your Business
  • (00:04:06) - 10 Ways to Delight Your Customer
  • (00:05:15) - Chase Sapphire Card: Added Member Benefits
  • (00:08:01) - Benefits of Cardmemberships
  • (00:11:20) - Unannounced Bonus
  • (00:14:13) - A Customer's Secret Bonus
  • (00:15:41) - Top 10 Personal Touch
  • (00:21:13) - How To Get Your Rolex Watched
  • (00:24:01) - 5 Rules for Building A Community With Your Golf Brand
  • (00:29:53) - Delta Airline: Surprise Upgrades
  • (00:31:22) - Exclusives: Surprise Hotel Upgrades and More
  • (00:34:00) - Philippine Airlines Service Recovery
  • (00:36:56) - United Airlines: The Best Customer Service
  • (00:42:41) - E-commerce Business Advice
  • (00:49:16) - How To Proactively Solve Problems With Your Customers
  • (00:55:16) - Employee Experience With Impressive Automation
  • (00:58:04) - How To Automate B2B Sales Emails?
  • (01:04:00) - Mental Fitness
  • (01:07:22) - What Do Businesses Need To Do With Loyalty Cards?
  • (01:07:57) - Loyalty Events
  • (01:13:59) - How to grow your business on Amazon with a small budget
  • (01:16:07) - How to Raise Revenue with Huckleberry Consulting
  • (01:20:09) - No Business Talk
  • (01:20:48) - Weekly Fun Story

Avsnitt(100)

Karla's Greatest Hits: A Masterclass in Delegation

Karla's Greatest Hits: A Masterclass in Delegation

As an outsourcing professional, one of the things that I always get asked about is delegation! Many people struggle with it, and oftentimes it is what's in the way before they get to their dream reven...

28 Maj 202434min

Is Fashion Sustainability an Elitist Daydream? with Jesse Boga

Is Fashion Sustainability an Elitist Daydream? with Jesse Boga

Unless you have a career in fashion, we solely participate in fashion as consumers. Clothes and accessories are things that we buy. And that’s it.  In this episode, I sit down with Jesse Boga, a journ...

20 Maj 20241h 10min

Karla's Life By Design Series: 15 Life Changing Purchases Under $100

Karla's Life By Design Series: 15 Life Changing Purchases Under $100

I've always wanted to share a lot of the behind the scenes of my life, so here's a start! Check out this neat list of 15 of my favorite items and purchases under $100. They're absolutely life changing...

29 Apr 202448min

Running a Business in the Midst of a Breakup with Eliza Vi

Running a Business in the Midst of a Breakup with Eliza Vi

Breakups are such a b*tch! Especially when you're running a business. Today I sat with Eliza Vi to talk about this^. She's a Mexican Medicine Woman, Sacred Intimacy Coach and a Feminine and Masculine ...

8 Apr 20241h 8min

What I Learned from Getting So Much Online Hate with Maneesh Sethi

What I Learned from Getting So Much Online Hate with Maneesh Sethi

After his viral Shark Tank stint -- with Marc Cuban calling him a charlatan and Mr. Wonderful dropping the F bombs pretty hard -- all the hate came rolling for Maneesh Sethi, Founder of Pavlok.  (Pavl...

1 Apr 202442min

Entrepreneurship Sucks and We're Here for It with Alex Snider

Entrepreneurship Sucks and We're Here for It with Alex Snider

"It's lonely at the top" "Entrepreneurship is not sexy" "This is so hard that's why people don't do it!" These are just some of the most common thoughts that people have about entrepreneurship. And pa...

25 Mars 20241h 21min

Karla's Greatest Hits: How I Solve Problems

Karla's Greatest Hits: How I Solve Problems

A lot of people come to me with problems.    I don't know; maybe I look like I have solutions. That's not true though, I still fumble life sometimes. However, over my years of experience as the eldest...

18 Mars 202438min

Karla's Greatest Hits: My Money Mistakes and How You Can Avoid Them

Karla's Greatest Hits: My Money Mistakes and How You Can Avoid Them

Hear ye, hear ye! My money mistakes are here for you to feast on! Sharing my best money mistakes in my last 15 years in business, and the stories and lessons that came with it. Guaranteed you'll learn...

29 Jan 202444min

Populärt inom Business & ekonomi

framgangspodden
badfluence
varvet
rss-jossan-nina
rss-borsens-finest
rss-svart-marknad
uppgang-och-fall
rss-dagen-med-di
rss-inga-dumma-fragor-om-pengar
lastbilspodden
fill-or-kill
borsmorgon
avanzapodden
bilar-med-sladd
tabberaset
bathina-en-podcast
rss-veckans-trade
kvalitetsaktiepodden
rss-kort-lang-analyspodden-fran-di
svd-tech-brief