Practicing Sales Differentiation to Overtake the Competition
Lee Salz is the CEO at Revenue Accelerator, and a featured columnist at Business Journal. Lee is also the author of best-selling books including "Sell Different!", "Sales Differentiation", and "Hire Right, Higher Profits.” In this episode, we talked about sales differentiation, competitive advantage, customer service & experience, hiring...
15 Apr 20221h 1min
Cultivating a Top-Notch Customer Experience by Hiring the Right Employees
Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, host and A1 Garage Doors owner Tommy Mello answers your biggest questions about sales negotiation, advertising, training & recruitment…
9 Apr 202257min
Dialing in Your Systems to Thrive in the Post-Pandemic Landscape
Gordon Henry is the Chief Strategy Officer at Thryv, an end-to-end client experience software and small business management platform that can help automate tasks and provide good customer experience. He also hosts the Winning on Main Street podcast, where he talks about how to run a successful business in today’s competitive landscape. In this episode, we talked about automation, marketing, client acquisition, customer experience...
1 Apr 20221h 3min
Investing in Employee Training to Deliver Top Customer Experience
Shaun Weiss is a head coach and trainer for Business Development Resources, a training and coaching authority in the home service industry. He was named as one of the Top 40 Under 40 in the ACHR news list. In this episode, we talked about sales, company structures, home services…
25 Mars 20221h 8min
Q&A with Tommy - Advertising in the Right Places to Build your Brand Reputation
Tommy Mello is the author of Home Service Millionaire and the founder of A1 Garage Doors, a $100 million-plus home service business with over 400 employees in 16 states. Through HomeServiceMillionaire.com and the Home Service Expert podcast, Tommy shares his experience and insights to help fellow entrepreneurs scale their businesses. In this special episode of the Home Service Expert podcast, host and A1 Garage Doors owner Tommy Mello answers your biggest questions about marketing, brand building, finance, employee management…
18 Mars 20221h 2min
Designing a Service Delivery Process that Builds Customer Loyalty
Wayne Mullins is the founder and CEO of Ugly Mug Marketing. He has helped scale multiple companies while helping hundreds of entrepreneurs. He influences more than 250,000 entrepreneurs through his training program and books. He is the author of Full Circle Marketing: Transform Your Marketing and Turn Your Customers Into Evangelists. In this episode, we talked about culture, customer avatar, marketing, leadership…
11 Mars 202259min
Having The Right Tools, Team, and Mindset to Dominate Your Industry
Ben Davis is the owner and CEO of Express Plumbing Service. Express Plumbing Service started as a one-man operation in 2006, and has since grown to the biggest plumbing operation in Idaho. The business collects more than 125 five star reviews on Google a month, and is rated as one of the Top 10 Places to Work. In this episode, we talked about entrepreneurship, leadership management, team building, plumbing…
4 Mars 20221h 44min
Mastering Reciprocity to Improve Relationships with Customers and Employees
John Ruhlin is the co-founder of the Ruhlin group, and is the world's leading authority for maximizing customer loyalty through radical generosity. An entrepreneur and international keynote speaker, he is also the author of Giftology: The Art and Science of Using Gifts to Cut Through the Noise, Increase Referrals, and Strengthen Retention. In this episode, we talked about customer service, gifting strategy, influencer marketing, relationship building…
25 Feb 20221h 3min
