When We Prioritize Data and Metrics, What Happens to Human Connections?

Today’s book is: The Last Human Job: The Work of Connecting in a Disconnected World (Princeton University Press, 2024), by Dr. Allison Pugh, which explores the human connections that underlie our work, arguing that what people do for each other is valuable and worth preserving. Drawing on in-depth interviews and observations with people in a broad range of professions—from physicians, teachers, and coaches to chaplains, therapists, caregivers, and hairdressers—Dr. Pugh develops the concept of “connective labor,” a kind of work that relies on empathy, the spontaneity of human contact, and a mutual recognition of each other’s humanity. The threats to connective labor are not only those posed by advances in AI or apps; Dr. Pugh demonstrates how profit-driven campaigns imposing industrial logic shrink the time for workers to connect, enforce new priorities of data and metrics, and introduce standardized practices that hinder our ability to truly see each other. She concludes with profiles of organizations where connective labor thrives, offering practical steps for building a social architecture that works. Vividly illustrating how connective labor enriches the lives of individuals and binds our communities together, The Last Human Job is a compelling argument for us to recognize, value, and protect humane work in an increasingly automated and disconnected world.

Our guest is: Dr. Allison Pugh, who is Professor of Sociology at Johns Hopkins University, and the 2024-25 Vice President of the American Sociological Association. She writes about how people forge connections and find meaning and dignity at work and at home. She is the author of The Tumbleweed Society: Working and Caring in an Age of Insecurity and Longing and Belonging: Parents, Children, and Consumer Culture. Her writing has appeared in leading publications such as The New Yorker, the New York Times, and the New Republic.

Our host is: Dr. Christina Gessler, the producer of the Academic Life podcast. She holds a PhD in history, which she uses to explore what stories we tell and what happens to those we never tell.

Playlist for listeners:

• Talking To Strangers
• Making A Meaningful Life
• How to Human
• Artificial Unintelligence: How Computers Misunderstand the World
• More Than A Glitch
• Meditation and the Academic Life
• Belonging: The Science of Creating Connection and Bridging Divides

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