The Future of Customer Service: Expert Tips from Blake Morgan

The Future of Customer Service: Expert Tips from Blake Morgan

Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Join Kwame Christian as he hosts Blake Morgan, a renowned expert in customer experience and author of three transformative books on the subject. In this episode, Blake shares her insights on customer centricity and reveals how businesses can thrive by making their customers' lives easier and better. She delves into the significance of internal negotiation skills, particularly for leaders aiming to foster a customer-centric culture within their organizations. Blake also offers practical strategies for managing both current operational challenges and future growth plans while maintaining a positive, resilient mindset. What Will Be Covered: Understanding the importance of customer-centric strategies in business growth. How to effectively negotiate for resources and support within a company. Practical steps for leaders to balance immediate tasks with long-term goals. Connect with Blake Morgan Buy The Book: The 8 Laws of Customer-Focused Leadership: New Rules for Building A Business Around Today’s Customer: http://8cxlaws.com/ Follow Blake on LinkedIn: https://www.linkedin.com/in/blakemichellemorgan/ Contact ANI Request A Customized Workshop For Your Company: https://www.americannegotiationinstitute.com/services/workshops/ Follow Kwame Christian on LinkedIn: https://www.linkedin.com/in/kwamechristian/ The Ultimate Negotiation Guide: https://www.americannegotiationinstitute.com/guides/ultimate-negotiation-guide/ Click here to buy your copy of How To Have Difficult Conversations About Race!: https://www.amazon.com/Have-Difficult-Conversations-About-Race/dp/1637741308/ref=pd_%5B%E2%80%A6%5Df0bc9774-7975-448b-bde1-094cab455adb&pd_rd_i=1637741308&psc=1 Click here to buy your copy of Finding Confidence in Conflict: How to Negotiate Anything and Live Your Best Life!: https://www.amazon.com/Finding-Confidence-Conflict-Negotiate-Anything/dp/0578413736/ref=sr_1_1?crid=2PSW69L6ABTK&keywords=finding+confidence+in+conflict&qid=1667317257&qu=eyJxc2MiOiIwLjQyIiwicXNhIjoiMC4xNCIsInFzcCI6IjAuMjMifQ%3D%3D&sprefix=finding+confidence+in+conflic%2Caps%2C69&sr=8-1 What's in it for you? Exclusive Advice: Gain insights from top negotiation experts. Community Support: Connect with a like-minded community focused on growth. Personal & Professional Growth: Unlock strategies to enhance every aspect of your life. You deserve to negotiate more of the best things in life, and now you can! Don't wait—be the first in line to experience this game-changing resource. 🎁 Special Launch Offer: Subscribe today and get 50% off for the first year. That's just $10 a month or $100 for the year! 🔗 Visit negotiateanything.com to join today and secure your spot. Ensure you don't miss out on any updates or exclusive offers. Elevate your negotiation game with Negotiate Anything Premium—your future of successful negotiations starts now! 🚀

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The Leadership Rule That Quietly Kills Change (And Why It’s Not Resistance)

The Leadership Rule That Quietly Kills Change (And Why It’s Not Resistance)

If no one’s following you, it’s not your message — it’s your mindset. In this raw and revealing episode, change strategist Pam Marmon exposes the hidden forces that sabotage even the smartest visions:...

23 Dec 202534min

The Psychological Tactics Bullies Use — And How to Outsmart Them

The Psychological Tactics Bullies Use — And How to Outsmart Them

Buy the Book: ⁠For the Forces of Good: The Superpower of Everyday Negotiation⁠ In this episode of "Negotiate Anything," host Kwame Christian sits down with Lucia Kanter St. Amour to discuss the c...

22 Dec 20251h 1min

Stop Aiming for Peace. Aim for Good Conflict Instead

Stop Aiming for Peace. Aim for Good Conflict Instead

Most conflict conversations fail before they even begin. Steve Beck shares his Good Conflict framework — a practical, human-centered approach that helps you prepare, structure, and recover from dif...

19 Dec 202544min

William Ury: The Untold Story of Negotiating in Venezuela

William Ury: The Untold Story of Negotiating in Venezuela

What if the most powerful negotiation tactic… was silence? In this masterclass episode, legendary negotiator William Ury, co-author of Getting to Yes and co-founder of Harvard’s Program on Negotiatio...

18 Dec 20251h 12min

Authenticity Builds Real Influence (Not Performance)

Authenticity Builds Real Influence (Not Performance)

Discover the overlooked skill that sets top negotiators apart—authenticity. Most people think influence comes from being louder, more confident, or pretending to be someone they’re not. But real pe...

17 Dec 20251h 50min

Strategic Networking Isn’t What You Think — It’s How Careers Are Made

Strategic Networking Isn’t What You Think — It’s How Careers Are Made

Most people misunderstand networking... and it’s costing them career growth. Forget awkward mixers and cold LinkedIn DMs — in this powerful masterclass, you’ll discover the real strategy behind caree...

16 Dec 20251h 41min

Stop People-Pleasing — A Masterclass on Boundaries That Actually Hold

Stop People-Pleasing — A Masterclass on Boundaries That Actually Hold

People-pleasing feels generous… until it destroys your energy, your time, your confidence, and your relationships. In this masterclass, three experts break down why setting boundaries is so hard — and...

15 Dec 20251h 29min

The Truth About AI, Leadership & the Future of Work

The Truth About AI, Leadership & the Future of Work

AI is moving faster than anyone expected — and most leaders aren’t ready. In this masterclass, three experts reveal what’s actually changing, what isn’t, and the human skills you’ll need to stay relev...

12 Dec 20252h 3min

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