Mapping the Customer Experience - Pete Saunders -  Episode 117

Mapping the Customer Experience - Pete Saunders - Episode 117

In a recent discussion led by Charlie Hamer, co-founder of the Public Sector Network, he converses with Pete Saunders, a facilitator renowned for his expertise in customer journey mapping and service blueprinting. Their dialogue illuminates the importance of enhancing public service sector service delivery.

Pete Saunders , Consultant, Pete Saunders Consulting

For more great insights head to www.PublicSectorNetwork.co

Avsnitt(100)

Keeping Up with the Pace of Innovation: Four Stories from NSW State Agencies - Andrew George, Megan Stiffler, John Cleland, Alexandra Geddes - Episode 101

Keeping Up with the Pace of Innovation: Four Stories from NSW State Agencies - Andrew George, Megan Stiffler, John Cleland, Alexandra Geddes - Episode 101

Innovation can pose a lot of challenges to the public sector. How can state government innovate at the pace of industry? When new technologies can pose a risk as much as an opportunity, how can govern...

27 Juni 202418min

The Future of the Digital Identity - Office of the Australian Information Commissioner - Carly Kind - Episode 100

The Future of the Digital Identity - Office of the Australian Information Commissioner - Carly Kind - Episode 100

In recent research conducted by the Office of Australian Information Commissioner (OAIC), 89% of Australians wanted Government to pass more legislation that protects their personal information. In thi...

17 Juni 202414min

Fostering a Cohesive Workplace Culture for a Dispersed Workforce - Fire & Rescue NSW - Jeremy Fewtrell - Episode 99

Fostering a Cohesive Workplace Culture for a Dispersed Workforce - Fire & Rescue NSW - Jeremy Fewtrell - Episode 99

Workforce planning is a massive juggling act at any time. But throw into the mix a dispersed workforce of thousands that needs to scale up and down swiftly and literal life or death situations and the...

27 Maj 202420min

The Road to AI Adoption - UK Cabinet Office - Mike Hill - Episode 98

The Road to AI Adoption - UK Cabinet Office - Mike Hill - Episode 98

In an era fuelled by the promise of AI, the UK public sector stands at the cusp of transformation. Embracing the hype surrounding AI, government leaders navigate the delicate balance between innovatio...

20 Maj 202416min

Accelerating the Adoption of Modern Data Tools Across California - California Office of Data Innovation - Kimberly Hicks  and Jason Lally - Episode 97

Accelerating the Adoption of Modern Data Tools Across California - California Office of Data Innovation - Kimberly Hicks and Jason Lally - Episode 97

The Office of Data and Innovation (ODI) in California is spearheading initiatives to enhance data usability and democratization. Through accelerators like the Data Science Accelerator and Modern Data...

13 Maj 202415min

Partnerships for Prevention: Accelerating Cyber Sec with Collaboration - Victorian Government - David Latina - Episode 96

Partnerships for Prevention: Accelerating Cyber Sec with Collaboration - Victorian Government - David Latina - Episode 96

The Victorian Government of Australia prides itself on building a vibrant cyber economy to, not only deliver safe and reliable government services, but to make Victoria a cyber safe place to live, lea...

11 Maj 202417min

From Big Bang Innovation to Every Day Creativity - Canadian Digital Service - Daphnée Nostrome - Episode 95

From Big Bang Innovation to Every Day Creativity - Canadian Digital Service - Daphnée Nostrome - Episode 95

In a world of perpetual change, navigating digital transformation parallels the phases of societal evolution. From galvanizing momentum to the sobering reality of implementation, each stage demands st...

29 Apr 202418min

To Tackle or Shackle? Getting Your Organisation AI Ready - Australian Taxation Office - Michael Rowell - Episode 94

To Tackle or Shackle? Getting Your Organisation AI Ready - Australian Taxation Office - Michael Rowell - Episode 94

In the last 12 months Artificial Intelligence has gone from a topic relegated to tech functions to a focus of many company leaders. In fact AI, and specifically Gen AI (yes ChatGPT, we're talking abou...

22 Apr 202418min

Populärt inom Business & ekonomi

framgangspodden
varvet
badfluence
rss-jossan-nina
rss-borsens-finest
svd-tech-brief
uppgang-och-fall
avanzapodden
rss-svart-marknad
borsmorgon
fill-or-kill
bathina-en-podcast
rss-inga-dumma-fragor-om-pengar
rss-dagen-med-di
24fragor
tabberaset
lastbilspodden
rss-kort-lang-analyspodden-fran-di
rss-den-nya-ekonomin
kapitalet-en-podd-om-ekonomi