Supply Chain Now16 Dec 2024

Reinventing Retail Returns Management & Improving Fraud Prevention

In this episode of Supply Chain Now, host Scott W. Luton sits down with David Morin, Vice President of Client & Retail Strategy at Narvar, to explore the evolving world of returns management and the operational complexities shaping today’s retail landscape. David shares insights into how Narvar is enhancing customer experiences post-purchase while addressing the critical challenges of returns logistics. From the role of AI in improving returns processing to strategies for fostering a seamless omnichannel experience, David emphasizes the importance of customer and retailer satisfaction alike.

For retail and supply chain leaders, this episode uncovers the delicate balance between delivering exceptional customer experiences and managing costs in a world of increasing returns. Tune in to discover how innovative practices and cross-functional strategies can help retailers drive loyalty, enhance inventory management, and optimize reverse logistics for the future.

Jump into the conversation:

(00:00) Intro

(04:32) The role of Narvar in the post-purchase customer experience

(08:05) Key trends from Shoptalk 2024: AI and unified commerce

(13:23) How AI is transforming retail and consumer interactions

(16:03) Understanding return fraud and its impact on retailers

(20:23) The challenges of managing reverse logistics

(24:46) Financial impact of return fraud and rising costs

(28:40) Operational impact of returns management and quality control

(33:15) Approaches to mitigating return fraud

(37:13) Leveraging customer data for tailored returns programs

(40:12) Using AI to enhance returns processes and detect fraud

(42:30) Final takeaways and Narvar’s strategic vision

Resources:

Connect with David Morin: https://www.linkedin.com/in/davidmorinsf/
Learn more about Narvar: https://corp.narvar.com/
Connect with Scott: https://www.linkedin.com/in/scottwindonluton/
Learn more about Supply Chain Now: https://supplychainnow.com
Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now
Subscribe to Supply Chain Now on your favorite platform: https://supplychainnow.com/join
Work with us! Download Supply Chain Now’s NEW Media Kit: https://bit.ly/3XH6OVk
UPCOMING WEBINAR- E2E Demand Planning – Tactics for Driving Value at Scale: https://bit.ly/4g5VdaD

This episode was hosted by Scott Luton and produced by Amanda Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/reinventing-retail-returns-management-improving-fraud-prevention-1365

The content in this episode, including all audio, videos, visuals, and graphics, is the property of Supply Chain Now and is protected by copyright law. Unauthorized use, reproduction, distribution, modification, or re-uploading of this content in any form is strictly prohibited without explicit written permission from Supply Chain Now.

For licensing inquiries or permissions, please contact us at production@supplychainnow.com

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(478)

Review of the July 2026 U.S. Bank Freight Payment Index - Rates Edition

Freight rates have entered a new phase, and the signals pointing to it have been hiding in plain sight for anyone willing to look past the headlines and into the data. In this episode of Supply Chain ...

29 Juli 57min

Beyond the ERP Tradeoff: Building AI-ready Operations

Enterprise technology has long promised to unlock operational potential, but the trade-offs between monolithic ERP systems and fragmented best-of-breed stacks continue to slow organizations down in wa...

27 Juli 53min

The Buzz: AI, Freight Volatility, and the Hidden Power of Yard Operations

From rising diesel prices and China's evolving economy to Boeing's continued turnaround and the growing role of AI in logistics, this week's episode of The Buzz, powered by Zebra Technologies, covers ...

24 Juli 53min

How AI Is Transforming Supply Chain Jobs, Skills, and the Future Workforce

The AI hype cycle is over. The scaling race has begun. In this episode of Supply Chain Now, Scott W. Luton welcomes special guest co-host Marina Mayer, Content Director of Food Logistics and Supply & ...

22 Juli 43min

Inside Shipium's Plan to Turn Freight Audit Into Real-Time Monitoring

Freight audit is one of supply chain's most stubborn cost centers, and the traditional model of catching errors months after the fact is no longer good enough. In this episode of Supply Chain Now, Sco...

20 Juli 1h 8min

The Buzz: Manufacturing Momentum, AI Reality & Leadership That Lasts

On this episode of The Buzz, powered by Zebra Technologies, hosts Scott Luton and special guest co-host Amber Salley are joined by Rich Carey of MFG.inc to break down the biggest headlines shaping glo...

17 Juli 53min

Supply Chains to Admire 2026: Winners and Dynamic Benchmarking Opportunities

Supply chain benchmarking has been evolving rapidly, but the biggest shifts in driving true organizational value may still be unfolding. In this episode of Supply Chain Now, Scott W. Luton and Lora Ce...

15 Juli 59min

More Orders, Less Profit. What's Going On?

E-commerce order volumes are climbing, but bottom-line profits aren’t keeping pace. In this episode of Supply Chain Now, Scott W. Luton and Tevon Taylor are joined by Lori Boyer, Head of Content Mark...

13 Juli 56min