Revolutionizing Customer Service Through AI with Jay Wellings

Revolutionizing Customer Service Through AI with Jay Wellings

FULL SHOW NOTES https://www.microsoftinnovationpodcast.com/634 Join us for an enlightening conversation with Jay Wellings, the head of development at Volato, who brings a wealth of experience from the greater Portsmouth area. As an aficionado of great steak dinners, Jay shares not just his culinary preferences but also his career journey from studying computer science in 2003 to becoming a powerhouse in the Microsoft ecosystem by 2016. This episode offers a rich narrative of Jay’s pas...

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AI Agents in 2026: Govern Without Slowing Innovation

AI Agents in 2026: Govern Without Slowing Innovation

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM A focused conversation on why AI agents will define 2026, how governance must evolve, and the practical skills business and...

2 Feb 36min

How AI Reveals Your True Leadership Style

How AI Reveals Your True Leadership Style

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode explores how AI can transform leadership by analysing real conversational behaviour, reducing bias and giving ...

1 Feb 31min

AI Adoption That Actually Works

AI Adoption That Actually Works

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode with Michael Plettner explores how organisations move from AI curiosity to practical, business focused impleme...

28 Jan 22min

Governance That Accelerates Innovation

Governance That Accelerates Innovation

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM John Rood shares how organisations can unlock real value from AI by balancing innovation, governance, and compliance. Learn w...

25 Jan 32min

Winning the Copilot Rollout: Adoption Tactics That Work

Winning the Copilot Rollout: Adoption Tactics That Work

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM This episode explores practical ways to drive Copilot adoption across an organisation. Heather Severino shares clear guidan...

21 Jan 22min

Overcoming Imposter Syndrome with AI as Your Ally

Overcoming Imposter Syndrome with AI as Your Ally

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Discover practical strategies with Dan Barber for overcoming imposter syndrome, building resilient tech teams, and leveragi...

19 Jan 34min

AI Storytelling That Builds Trust at Scale

AI Storytelling That Builds Trust at Scale

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Explore how Andy Sitison uses AI-powered storytelling to uncover hidden patterns, build trust, and drive meaningful engagem...

18 Jan 35min

Copilot Readiness: Protect Data Before You Deploy

Copilot Readiness: Protect Data Before You Deploy

Get featured on the show by leaving us a Voice Mail: https://bit.ly/MIPVM Discover how organisations are building practical AI capability with Microsoft Copilot, Zero Trust, and robust data securit...

14 Jan 27min

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