When It All Goes Wrong: Effective Conflict Resolution

When It All Goes Wrong: Effective Conflict Resolution

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00:01:18 In an article published in the Journal of Managerial Sciences in 2009

00:01:48 The Different Types of Conflict

00:02:02 Not all conflict is the same—take a look at some variants: Affective Conflict

00:02:23 Substantive Conflict

00:02:45 Conflict of Interest

00:03:02 Retributive Conflict

00:03:19 Conflict in Values

00:03:33 Goal Conflict

00:03:39 Displaced Conflict

00:04:29 The Thomas Kilmann Model

00:05:34 1. Competing

00:06:22 2. Avoiding

00:07:17 3. Accommodating

00:08:01 4. Collaboration

00:08:48 5. Compromising

00:09:36 VOMP

00:09:58 Ventilation

00:10:48 Ownership

00:11:53 Moccasins

00:12:20 Plan

00:14:24 Uh Oh—We Talked and There’s Still Conflict

00:15:21 How to Master High-Stakes Discussions and Stabilize Intense Emotions

00:19:17 How to Navigate a Crucial Conversation

• Conflict is inevitable whenever people differ, but it can be managed with grace and tact. Try to understand the type of conflict: affective, substantive, conflict of interest, retributive, conflict in values, goal conflict, or displaced conflict from somewhere else.

• According to the Thomas Kilmann model, people come into conflict simply because they have different ideas, values, motivations, or wants. There are five conflict-resolution strategies according to degree of empathy and assertiveness: competing, avoiding, accommodating, collaborating, and compromising. Each has pros and cons and is best used in specific circumstances. Compromising (medium assertiveness and medium empathy) is usually a good bet all around.


#Affective #Collaboration #Compromising #Conflict #CrosbyKerrMinnoConsulting #DisplacedConflict #Emotion #Empathy #GoalConflict #Kilmann #ProfessorAbdulGhaffar #QurtubaUniversity #RalphKilmann #RetributiveConflict #ThomasKilmann #Ventilation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoSpeakEffectively #WhenItAllGoesWrong:EffectiveConflictResolutionPatrickKing

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Reading And Analyzing People

Reading And Analyzing People

Most of the communication that takes place between people is non-verbal in nature. What people say is often a poor indicator of what they want to convey, which makes people-reading a valuable life skill with almost endless benefits. Although we’re all blessed with different aptitudes, it’s possible to develop this skill in ourselves, as long as we can be honest about where we’re starting from. No matter which theory of model we use to help us analyze and interpret our observations, we need to consider context and how it factors in. One sign in isolation rarely leads to accurate judgments; you need to consider them in clusters. The culture people come from is another important factor that helps contextualize your analysis appropriately. Hear it Here - https://bit.ly/readpeoplekingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#ReadPeopleLikeaBook #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching

28 Feb 20229min

What To Say And How To Say It

What To Say And How To Say It

In the Imago framework, we seek to remove emotional barriers to connection by communicating. The Sender and the Receiver takes turns sharing their message.The Receiver listens by mirroring, validating, and communicating empathy as the Sender speaks. Then, they change places. The key is to be patient, don’t interrupt, and avoid trying to be the Sender when you should be acting as the Receiver. Hear it Here - https://bit.ly/IntentionalCommunicationKingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#BodyLanguage #DrHarvilleHendrix #DrHelenHunt #EffectiveCommunication #EmotionalBarriers #EmpatheticUnderstanding #Empathy #Imago #Validate #WhatToSayAndHowToSayIt #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #IntentionalCommunication

25 Feb 202212min

Work To Improve Your Perception

Work To Improve Your Perception

Your perception is biased. Understanding the world around you is probably biased because of how the brain jumps to conclusions. These types of jumps are called cognitive biases. They seek to create a story out of as little information as possible, to avoid uncertainty. Battling cognitive biases involves telling stories in reverse, slowing down, and shifting your focus to questions instead of declaratory statements.Your memories are wrong. No matter how real and accurate they sometimes feel, a disturbing fact is that memories and false memories end up being indistinguishable to your brain. Factors as small as word choice or pointed questions can distort memories. Unfortunately, we depend on these memories to form our world views and perspectives.Hear it Here - https://adbl.co/3n6a2fzShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#AbsoluteTruth #AnneliesVredeveldt #ChristopherFrench #Coan #EyewitnessTestimony #FalseMemory #HugoMunsterbergs #IndependentThinker #Munsterbergs #Neufel #JuliaShaw #Scheck #Shaw #Vredeveldt #WorkToImproveYourPerception #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheIndependentThinker

23 Feb 202214min

When You Say You’re In Love With Someone, What Do You Mean?

When You Say You’re In Love With Someone, What Do You Mean?

The triangular theory of love states that the most successful relationships score well on all three metrics: attraction, intimacy, and commitment. Happy couples need to have strong overlap and match in their “triangles” or else work to strengthen their weak points. Hear it Here - https://bit.ly/ScienceOfAttractionShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#Commitment #ConsciousChoices #Intimacy #IntimacyPassionCommitment #Passion #PhysicalAttraction #RobertSternberg #Sternberg #SuccessfulPartnerships #SuccessfulRelationship #TriangularTheory #WhenYouSayYou’ReInLoveWithSomeone #WhatDoYouMean? #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheScienceofAttraction

21 Feb 20227min

Listening Well Means Putting Your Own Needs And Perspectives On The Back Burner

Listening Well Means Putting Your Own Needs And Perspectives On The Back Burner

Practice conversational patience, listen to others, and give them the space to be as they are. In other words, cut out the ego! You can validate others by asking questions every time you’re tempted to jump in and hog attention. Relax, slow down, and have the self-discipline and compassion to let the conversation unfolds as it will, rather than as you think it should.Hear it Here - https://bit.ly/IntentionalCommunicationKingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#GenuineHumility #InstantGratification #IntentionalCommunication #TerribleListeners #ListeningWellMeansPuttingYourOwnNeedsAndPerspectivesOnTheBackBurner #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #IntentionalCommunication

18 Feb 20229min

Perception Is Biased

Perception Is Biased

Your perception is biased. Understanding the world around you is probably biased because of how the brain jumps to conclusions. These types of jumps are called cognitive biases. They seek to create a story out of as little information as possible, to avoid uncertainty. Battling cognitive biases involves telling stories in reverse, slowing down, and shifting your focus to questions instead of declaratory statements.Hear it Here - https://adbl.co/3n6a2fzShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#AvailabilityHeuristic #CognitiveBias #GamblersFallacy #IndependentThinker #Postpurchase #PerceptionIsBiased #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheIndependentThinker

16 Feb 202212min

Love Is All That Matters . . .

Love Is All That Matters . . .

Love is what most of us marry for, but arranged marriages have been around for a very long time. In fact, what most of us would consider romantic love is a luxury that is only a few hundred years old.Arranged marriages work precisely because love is placed as a low priority. Instead, commitment, problem-solving, and lowered expectations take the forefront and create conditions that allow for a harmonious relationship to first blossom, which allows love to follow.Another factor that appears to be more important than love in relationships is similarity. Studies have shown that similarity is more important because people don’t tend to change, and over time, you’re just left with conflicting values and worldviews.Hear it Here - https://bit.ly/ScienceOfAttractionShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#ArrangedMarriages #Attraction #ConflictSkills #ElaineHatfield #Epstein #FrancineKaye #HappyCouples #HappyLife #DrRobertEpstein #Hatfield #HealthierMarriages #ProximityEffect #Rajasthan #Sprecher #SusanSprecher #WesternCultures #WesternMarriages #LoveIsAllThatMatters... #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #TheScienceofAttraction

14 Feb 202218min

Humility: The Rarest Virtue

Humility: The Rarest Virtue

Humility is the virtue that will allow you to quickly and sincerely own up to mistakes. This takes courage and maturity. Make sure any apologies show remorse, repentance, and full responsibility, as well as explain what went wrong, what you will do to fix it, and a request for forgiveness. Accept any response to your apology with grace.Hear it Here - https://bit.ly/IntentionalCommunicationKingShow notes and/or episode transcripts are available at https://bit.ly/social-skills-shownotesLearn more or get a free mini-book on conversation tactics at https://bit.ly/pkconsulting#Communication #DefensiveReaction #EffectiveApology #FauxApology #HeartfeltApology #IntentionalCommunication #Lewicki #Lount #RobertLountJr #RoyLewicki #BethPolin #Humility:TheRarestVirtue #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #IntentionalCommunication

11 Feb 20228min

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