The Modern Casino Host Playbook for VIP Relationship Marketing
In this episode of the Casino Business Podcast, URComped CEO, Craig Shacklett, interviews Travis Grode, a VIP casino marketing consultant who helped scale a $1 billion relationship marketing program a...
6 Aug 36min
The Locals Casino Playbook for Loyalty & Retention
In this interview, URComped CEO, Craig Shacklett, sits down with Tim Brooks, General Manager of Emerald Island and Rainbow Club Casinos, to break down what drives loyalty in a high frequency locals ma...
10 Juni 27min
Turning Live Sports into Casino Revenue: EverPass on Sports Media Commercial Rights
Sports can be a major revenue driver for casinos, boosting foot traffic, customer engagement, and spending across gaming and F&B. However, there is a growing complexity of sports media rights and lega...
4 Maj 27min
Casino Marketing in Unregulated Markets: Ukraine and Eastern Europe
Craig Shacklett, URComped CEO, interviews Iryna Ashyrova, iGaminig product manager and podcaster, to break down the realities of the Ukrainian and Eastern European gambling markets – from their retail...
18 Mars 37min
Transforming Slot Floor Performance with SlotTrak
Volante Software CEO, Juan Romero, discusses a needed transformational shift in how casino operators should evaluate and manage their slot floors in this interview with URComped CEO, Craig Shacklett. ...
4 Feb 22min
The Five Commandments of Player Development: Jim Sulima Interview
In this interview, URComped CEO Craig Shacklett sits down with Jim Sulima, AKA Super Host 88 and Director of Player Development at Tioga Downs, to break down his 5 Commandments of Player Development a...
30 Jan 24min
Old-School Hosting: The Lost Art of Player Development with Henry Pisano
URComped CEO Craig Shacklett sits down with true industry original Henry Pisano, Player Development OG and owner of Pisano Destinations, for a conversation that spans the evolution of casino hosting f...
26 Jan 40min
Leveling Up iGaming Loyalty: How Spin Pass Brings Video Game Innovation from Console to Casinos
From console to casino. In this exclusive interview, URComped CEO Craig Shacklett sits down with Rebecca Martin, CEO and Founder of Spin Pass, to explore how video game-inspired technology is redefini...
13 Jan 26min
