Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.

For more great insights head to www.PublicSectorNetwork.co

Avsnitt(100)

AI vs. AI: Navigating California's new frontier in defending innovation, trust, and the digital state - Thea Mann - Episode 173

AI vs. AI: Navigating California's new frontier in defending innovation, trust, and the digital state - Thea Mann - Episode 173

Join Thea Mann, Chief Information Security Officer, Office of Data and Innovation, as she examines California's position at the forefront of global innovation — and at the centre of an increasingly co...

29 Mars 19min

Accelerating Digital Service Innovation through Whole of Government Digital Platforms - Alberto Delgi Esposti - Episode 172

Accelerating Digital Service Innovation through Whole of Government Digital Platforms - Alberto Delgi Esposti - Episode 172

Listen in this week as Alberto Delgi Esposti, Chief Technology Officer, Office of Digital Government, Department of Premier and Cabinet WA explores how Western Australia is transforming service delive...

22 Mars 18min

Interview with IBM's Rob Wilmot - Episode 171

Interview with IBM's Rob Wilmot - Episode 171

In this episode, we catch up with Rob Wilmot, General Manager and Managing Partner, IBM Consulting Canada about why AI is being positioned as a major productivity lever for government, particularly in...

15 Mars 38min

Bridging the Gap: Strengthening Collaboration Across Technology, Program, and Leadership - Sarah Soto-Taylor, Chris Given - Episode 170

Bridging the Gap: Strengthening Collaboration Across Technology, Program, and Leadership - Sarah Soto-Taylor, Chris Given - Episode 170

This week, we are joined by Sarah Soto-Taylor, Deputy Secretary of Strategic Development, California Government Operations Agency and Chris Given, Deputy Secretary for Technology and Innovation, Calif...

8 Mars 17min

Government Response to Data Breaches: Privacy Lessons Learned and Best Practices - Arilea Sill, Kathy Hartlen - Episode 169

Government Response to Data Breaches: Privacy Lessons Learned and Best Practices - Arilea Sill, Kathy Hartlen - Episode 169

As data breaches become more common, governments need to be ready to respond quickly, clearly and in a way that protects public trust. Join  Arilea Sill, Chief Information Access and Privacy Officer, ...

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Future-Forward Georgia – Innovation with Integrity - Shawnzia Thomas - Episode 168

Future-Forward Georgia – Innovation with Integrity - Shawnzia Thomas - Episode 168

In this episode, Shawnzia Thomas, State Chief Information Officer and Executive Director, Georgia Technology Authority explores how Georgia is advancing digital transformation by weaving innovation in...

22 Feb 19min

Making Digital Security Everyone's Business – Uplevelling Awareness and Skills Across the Organisation to Navigate the Modern Digital World - Peter Floyd - Episode 167

Making Digital Security Everyone's Business – Uplevelling Awareness and Skills Across the Organisation to Navigate the Modern Digital World - Peter Floyd - Episode 167

Tune in this week to hear Peter Floyd, Chief Digital Officer at the Department of Local Government, Water and Volunteers, as he shares a practical and people-focused approach to making cyber security ...

15 Feb 20min

Striking the Balance Between Risk and Tech Innovation - David Shanks - Episode 166

Striking the Balance Between Risk and Tech Innovation - David Shanks - Episode 166

In our latest episode, David Shanks, Deputy Commissioner of Enterprise and Integrated Integrity Services at Inland Revenue New Zealand, explores how governments can strike the right balance between em...

8 Feb 19min

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