Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Trust through listening: learn about how the NSW Government is using data and insights to make services easier to access, more effective and more trusted by the community - James Bates - Episode 121

Join James Bates as he delves into the best ways to reach citizens and earn their trust in public services - through listening and acting on feedback. James walks through the huge improvements NSW government has made in collecting data and using it successfully to learn about its citizens, comparing the process from pre to post-pandemic arenas and how current behavioural data sets prove that when the government shows that it is listening and doing what it says its going to do, creates trust. He highlights with examples from the NSW government, the importance of inclusion in building trust in citizens and the key to great service design and delivery.

James Bates, Executive Director Customer, Data and Insights | Chief Data Officer, Department of Customer Service.

For more great insights head to www.PublicSectorNetwork.co

Avsnitt(100)

Practical Application of AI - How Do You Get the Right AI Tools, What Do These Look Like in Action, And How Do You Embed Them to Serve? - Nicholas Davis - Episode 141

Practical Application of AI - How Do You Get the Right AI Tools, What Do These Look Like in Action, And How Do You Embed Them to Serve? - Nicholas Davis - Episode 141

This episode, Nicholas Davis, Co-Director, UTS Human Technology Institute takes listeners on a deep dive into the transformative world of Artificial Intelligence and the essential guardrails needed to...

10 Juli 202519min

The Future of Ontario: Digital Twins, Secure ID, and Citizen-Centric Innovation - Infrastructure Ontario - Episode 140

The Future of Ontario: Digital Twins, Secure ID, and Citizen-Centric Innovation - Infrastructure Ontario - Episode 140

The future of government is being rewritten—and it's digital. In this insightful episode, we sit down with Aneesh Joshi and Omar Shabbir from Infrastructure Ontario (IO) to explore how cutting-edge te...

29 Juni 202544min

Diversity in Cyber Security: Insights on the retention of women in the workplace - Jacqui Loustau - Episode 139

Diversity in Cyber Security: Insights on the retention of women in the workplace - Jacqui Loustau - Episode 139

This thought-provoking episode invites Jacqui Loustau, AWSN Executive Director, Australian Women in Security Network, Professor Matthew Warren, Director of the RMIT Centre of Cyber Security Research a...

22 Juni 202519min

Space - The Final Frontier: A Case Study on Holland Bloorview Kids Rehabilitation Hospital - Stewart Wong - Episode 138

Space - The Final Frontier: A Case Study on Holland Bloorview Kids Rehabilitation Hospital - Stewart Wong - Episode 138

In this engaging episode, we hear from Stewart Wong, Vice President of Strategy, Sustainability and Communications, Holland Bloorview Kids Rehabilitation Hospital, as he takes us on a creative and can...

15 Juni 202518min

Teams, Talent and Diversity | How to Recruit, Retain and Build Top Teams - Natalie Bekis - Episode 137

Teams, Talent and Diversity | How to Recruit, Retain and Build Top Teams - Natalie Bekis - Episode 137

In our latest episode, Natalie Bekis, Assistant Secretary Health Workforce Planning and Strategies Branch, Australian Government Department of Health and Aged Care, Fiona Notley, Chief Operating Offic...

8 Juni 202523min

Shared Ambitions, Different Roads: Lessons from Nova Scotia's Integrated Approach to Modernizing Healthcare - Krista Jangaard - Episode 136

Shared Ambitions, Different Roads: Lessons from Nova Scotia's Integrated Approach to Modernizing Healthcare - Krista Jangaard - Episode 136

This episode features Dr. Krista Jangaard, President and CEO of IWK Health Centre in Nova Scotia, sharing how her organisation is navigating one of the most ambitious healthcare transformations in the...

1 Juni 202517min

Determining & Detailing Your 2025 Strategic Plan - Episode 135

Determining & Detailing Your 2025 Strategic Plan - Episode 135

In this panel discussion, leaders from Colorado public sector sit down together and discuss what their priorities are in 2025 and beyond, and how to ensure they are successful. Heather Weir, Senior ...

25 Maj 202535min

Moving Forward - An Update on NextGen Pay and HR for the Government of Canada - Episode 134

Moving Forward - An Update on NextGen Pay and HR for the Government of Canada - Episode 134

In this candid and compelling episode, Alex Benay and Karen Figuerola share an unfiltered look at the cultural and systemic issues behind Canada's HR and pay challenges—and the bold transformation und...

18 Maj 202520min

Populärt inom Business & ekonomi

framgangspodden
varvet
badfluence
rss-jossan-nina
rss-borsens-finest
uppgang-och-fall
rss-svart-marknad
avanzapodden
borsmorgon
rss-dagen-med-di
rss-kort-lang-analyspodden-fran-di
rss-den-nya-ekonomin
tabberaset
svd-tech-brief
fill-or-kill
lastbilspodden
24fragor
rss-inga-dumma-fragor-om-pengar
rss-veckans-trade
kapitalet-en-podd-om-ekonomi