Customer Experience Transformation with Rupesh Mithani, SVP at Hexaware
Modern CTO24 Jan 2022

Customer Experience Transformation with Rupesh Mithani, SVP at Hexaware

Today we’re talking to Rupesh Mithani, SVP at Hexaware. And we discuss how Customer Experience Transformation requires reevaluating every part of the organization. How to plan as a leader when technology is evolving so rapidly, and why it’s important to give your direct reports the freedom to fail in order to build a strong foundation. All of this right here, right now, on the Modern CTO Podcast! To learn more about Hexaware CXT, check them out at https://hexaware.com/transform-customer-experiences/ In case you missed it: check out our previous episodes with Hexaware: Biju Shoolapani, Global Leader of Digital Core Transformation Arun "Rak" Ramchandran, CVP Global Market Leader Tony Schettino, VP

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Sales Strategies: It’s In The Details with Frank DeGeorge, CTO at Impact Networking

Sales Strategies: It’s In The Details with Frank DeGeorge, CTO at Impact Networking

Today we’re talking to Frank DeGeorge, CTO at Impact Networking; and we discuss ways to refine sales strategies; why putting in the proper work to your CRM can have a huge ROI; and how you get huge gr...

2 Jan 202347min

ABM Strategies for 2023 with Alex Southworth, VP, and Manager for D&B Digital, Dun and Bradstreet

ABM Strategies for 2023 with Alex Southworth, VP, and Manager for D&B Digital, Dun and Bradstreet

Today we’re talking to Alex Southworth, VP, and Manager for D&B Digital, Dun and Bradstreet; and we discuss the essence of account-based marketing; what truly makes a CTO modern; and why having the co...

30 Dec 20221h

From Sales to CEO with Bill Burns, Chief Product & Solutions Officer at Zebra Technologies

From Sales to CEO with Bill Burns, Chief Product & Solutions Officer at Zebra Technologies

Today we’re talking to Bill Burns, Chief Product & Solutions Officer at Zebra Technologies; and we discuss Bill’s journey from sales to CEO; how the on-demand is evolving alongside technology; and why...

28 Dec 202251min

Upworking From Anywhere with Saty Bahadur, CTO at Upwork

Upworking From Anywhere with Saty Bahadur, CTO at Upwork

Today we’re talking to Saty Bahadur, CTO at Upwork; and we discuss the revolution of remote freelancing; how the nature of outsourcing work is changing faster than ever; and why workplace culture is d...

26 Dec 202244min

The Creepy Personalization of AI's with Brad Sousa, CTO at AVI Systems

The Creepy Personalization of AI's with Brad Sousa, CTO at AVI Systems

Today we’re talking to Brad Sousa, CTO at AVI Systems; and we discuss what determines the “creepy meter” of AI; the phenomenon of AI creating more data than humans; and why radical giving can be the k...

23 Dec 202247min

Are AI's the Future of Human Interaction? with Michael Manos, CTO at Dun & Bradstreet

Are AI's the Future of Human Interaction? with Michael Manos, CTO at Dun & Bradstreet

Today we’re talking to Michael Manos, CTO at Dun & Bradstreet; and we discuss why data is becoming increasingly radioactive around the world; whether or not AI will ultimately replace human connection...

21 Dec 202247min

Enhancing Your Own Leadership with Dave O’Reilly, COO at CivicPlus

Enhancing Your Own Leadership with Dave O’Reilly, COO at CivicPlus

Today we’re talking to Dave O’Reilly, COO at CivicPlus; and we discuss ways in which technology is being leveraged to empower local government; how raising the bar for your own development enhances le...

19 Dec 202242min

Finding Success in a Remote World with Raymond Velez, Global Chief Technology Officer at Publicis Sapient

Finding Success in a Remote World with Raymond Velez, Global Chief Technology Officer at Publicis Sapient

Today we’re talking to Raymond Velez, Global Chief Technology Officer at Publicis Sapient; and we discuss why finding balance as a technology leader is crucial; the reason customers expect personaliza...

16 Dec 202240min

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