#138: Oscar Munoz, Former Chairman & CEO of United Airlines – Appeal to both hearts and minds

#138: Oscar Munoz, Former Chairman & CEO of United Airlines – Appeal to both hearts and minds

Today’s guest is Oscar Munoz, the former CEO and Chairman of United Airlines. Oscar led United through a massive turnaround. And this conversation is a fascinating, story-filled look at how it happened. It’s also a great reminder for every leader: You’ve got to do more than just create smart strategies and solve technical problems. The real challenge is how you do all that while also reaching the hearts of the people you lead. That was the driving force of the turnaround at United, and it’s true for whatever challenges you’re facing, too. To make big things happen, you’ve got to appeal to both minds AND hearts. Listen to this conversation and see how it’s done. You’ll also learn: • Why he went “off script” after a high-profile social media disaster • One reason to have tough performance conversations OUTSIDE of traditional reviews • Why Oscar was always the last person to board a flight • What you need to successfully navigate career transitions • The #1 thing to do when you’re in a turnaround situation • The one situation in which growth is NOT the right mindset Take your learning further. Get proven leadership advice from these (free!) resources: The How Leaders Lead App: A vast library of 90-second leadership lessons to stay sharp on the go Daily Insight Emails: One small (but powerful!) leadership principle to focus on each day Whichever you choose, you can be sure you’ll get the trusted leadership advice you need to advance your career, develop your team, and grow your business.

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Avsnitt(467)

#301: Julie Bornstein – Founder & CEO, Daydream – People skills matter most

#301: Julie Bornstein – Founder & CEO, Daydream – People skills matter most

The tech landscape is changing faster than ever, as we’re all trying to navigate big shifts in AI, consumer shopping habits, and more. But it’s nothing new to Julie Bornstein. She’s been at the foref...

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#300: Marty Smith, Reporter, ESPN – Deep listening builds deep trust

#300: Marty Smith, Reporter, ESPN – Deep listening builds deep trust

If you’re a leader, you know how important the skill of listening is. It’s the foundation for every strong relationship in your world. But in the daily hustle, it can be hard to slow down and truly be...

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#299: David Dorman, Former CEO, AT&T – See around corners

#299: David Dorman, Former CEO, AT&T – See around corners

What separates leaders who survive massive change from the ones who get blindsided by it? David Dorman has had a front row seat to disruption throughout his career, both as the former CEO of AT&T and...

9 Juli 1h 11min

#298: Joe Manchin, Former Governor and Senator, West Virginia – How to find common ground

#298: Joe Manchin, Former Governor and Senator, West Virginia – How to find common ground

Happy 250th birthday to the United States of America! It’s a great moment to reflect on everything that makes this country so special. And maybe have a hot dog or two. But this milestone also comes a...

2 Juli 1h 14min

#297: Dave Ritterbush, CEO, Califia Farms – Build for what’s next

#297: Dave Ritterbush, CEO, Califia Farms – Build for what’s next

Dave Ritterbush has helped lead some of the most successful consumer brands in America, including Califia Farms, Dreyer’s, and Quest, which sold for a billion dollars in 2019. And he’s learned someth...

25 Juni 57min

#296: Landon Donovan, US Soccer Legend – Separate who you are from what you do

#296: Landon Donovan, US Soccer Legend – Separate who you are from what you do

The World Cup is in full swing, and if you’re watching, you know – the intensity and stakes are unlike anything else in sports.  So it’s the perfect time to sit down with Landon Donovan, who is widel...

18 Juni 1h 11min

#295: Shawn Johnson & Andrew East, Olympic Gold Medalist, Former NFL Pro – Experiment and learn by doing

#295: Shawn Johnson & Andrew East, Olympic Gold Medalist, Former NFL Pro – Experiment and learn by doing

Shawn Johnson won America’s hearts as a gold medal gymnast at the 2008 Olympics. And her husband, Andrew East, is a former NFL player.But after their athletic careers, they stepped into the world of c...

17 Juni 1h 1min

#294: Bobby Long, Partner and Co-Founder, Piedmont Capital Partners – See the best in people

#294: Bobby Long, Partner and Co-Founder, Piedmont Capital Partners – See the best in people

As the Partner and Co-Founder of Piedmont Capital Partners, Bobby Long invests in big problems that need big solutions – stuff like Alzheimer’s research and lithium ion technology. But he does it all...

4 Juni 1h 8min

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