Overcoming the Part-Time Product Owner Trap | Ville Reijonen
Ville Reijonen: Overcoming the Part-Time Product Owner Trap The Bad Product Owner: The Part-Time PO Disaster Ville describes a scenario where a company assigned a part-time Product Owner (PO) to manage software development. The PO’s inconsistent availability led to poor communication and a lack of feedback loops. Ville explains how this anti-pattern can derail a project and shares tips, such as scheduling regular meetings to ensure that the PO remains actively involved in supporting the team. A strong PO presence is crucial for maintaining alignment and driving product success, and Ville discusses some possible mitigating actions we can take to make sure that even part-time PO’s are available for the team. Reflection Question: How can you support a Product Owner who struggles with availability to ensure your team gets the guidance they need? The Great Product Owner: The Master Communicator In contrast, Ville shares an example of an exceptional PO who excelled at communication and collaboration. This PO consistently collected and shared feedback, held regular one-on-one meetings, and fostered a culture of transparency and understanding. Ville emphasizes that a great PO proactively builds relationships and maintains a consistent cadence of interactions to stay informed and guide the team effectively. Self-reflection Question: How can you support your PO so that they learn to communicate and engage with the team better? [The Scrum Master Toolbox Podcast Recommends] 🔥In the ruthless world of fintech, success isn’t just about innovation—it’s about coaching!🔥 Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people. 🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue. Buy Now on Amazon [The Scrum Master Toolbox Podcast Recommends] About Ville Reijonen Ville is a seasoned Agilist and pattern enthusiast. He has co-authored two books—one on distributed machine control system patterns and another on Scrum patterns. Ville is passionate about discovering patterns in various contexts and currently works as a freelance coach, empowering individuals and teams by fostering focus and understanding. You can link with Ville Reijonen on LinkedIn.
24 Jan 15min
How To Use Agile Retrospectives To Help Teams Focus On Continuous Growth | Ville Reijonen
Ville Reijonen: How To Use Agile Retrospectives To Help Teams Focus On Continuous Growth For Ville, true success as a Scrum Master is achieved when the team and the PO can independently manage their development process. He shares how he tracks team progress, conducts one-on-ones to provide tailored support, and uses subtle nudges to guide the team toward autonomy. Ville emphasizes the importance of understanding where individuals are in their learning journey and helping them achieve their goals by continuously assessing and adjusting support strategies. Self-reflection Question: What steps can you take to help your team become more self-sufficient? Featured Retrospective Format for the Week: Spider Web Games Ville highlights the use of spider web graphs (aka radar graphs) as a way for teams to reflect on their progress in different areas. This format creates a visual representation of strengths and areas for improvement. Ville explains how role-playing and simulation games can foster team cohesion and help teams identify behaviors that can be applied to their daily work. By engaging in playful yet insightful activities, teams can foster collaboration and enhance retrospectives. [The Scrum Master Toolbox Podcast Recommends] 🔥In the ruthless world of fintech, success isn’t just about innovation—it’s about coaching!🔥 Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people. 🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue. Buy Now on Amazon [The Scrum Master Toolbox Podcast Recommends] About Ville Reijonen Ville is a seasoned Agilist and pattern enthusiast. He has co-authored two books—one on distributed machine control system patterns and another on Scrum patterns. Ville is passionate about discovering patterns in various contexts and currently works as a freelance coach, empowering individuals and teams by fostering focus and understanding. You can link with Ville Reijonen on LinkedIn.
23 Jan 16min
Why Organizational And Scrum Patterns Are Essential for Leading Change | Ville Reijonen
Ville Reijonen: Why Organizational And Scrum Patterns Are Essential for Leading Change Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. Ville shares how patterns provide a structured approach to implementing change in organizations. During informal chats with colleagues before the pandemic, Ville would share useful patterns to build common understanding. He explains how patterns create a shared language that helps teams internalize concepts like Scrum roles and processes. Ville recommends ScrumBook.org as a resource for sharing patterns and insights with colleagues. By using patterns, Scrum Masters can foster more effective change processes and create a cohesive vision for their teams. Self-reflection Question: How do you use patterns to enhance your team’s approach to change? [The Scrum Master Toolbox Podcast Recommends] 🔥In the ruthless world of fintech, success isn’t just about innovation—it’s about coaching!🔥 Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people. 🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue. Buy Now on Amazon [The Scrum Master Toolbox Podcast Recommends] About Ville Reijonen Ville is a seasoned Agilist and pattern enthusiast. He has co-authored two books—one on distributed machine control system patterns and another on Scrum patterns. Ville is passionate about discovering patterns in various contexts and currently works as a freelance coach, empowering individuals and teams by fostering focus and understanding. You can link with Ville Reijonen on LinkedIn.
22 Jan 15min
Overcoming Code Ownership Silos in Agile Teams | Ville Reijonen
Ville Reijonen: Overcoming Code Ownership Silos in Agile Teams Ville describes a team that had divided code ownership, where members were reluctant to share or modify each other’s work. This fostered fear, mistrust, and a defensive approach to development. Ville explains how this pattern of component segregation led to silos and distrust. He outlines actionable steps for rebuilding trust, such as adopting robust testing practices, implementing an internal open-source model, and encouraging ensemble programming. By fostering a culture of shared ownership, teams can collaborate more effectively and develop higher-quality software. Self-reflection Question: How can testing and collaboration frameworks help build trust within your team? Featured Book of the Week: “Innovation and Entrepreneurship” by Peter Drucker Ville recommends Peter Drucker’s Innovation and Entrepreneurship, a timeless classic that provides a comprehensive understanding of the purpose of business—creating and retaining customers. Ville shares how this book, which he encountered during a case-study-based innovation course, shaped his approach to thinking about innovation in the big picture. He emphasizes how important it is for Scrum Masters to view their work through a broader lens to support product and customer success. [The Scrum Master Toolbox Podcast Recommends] 🔥In the ruthless world of fintech, success isn’t just about innovation—it’s about coaching!🔥 Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people. 🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue. Buy Now on Amazon [The Scrum Master Toolbox Podcast Recommends] About Ville Reijonen Ville is a seasoned Agilist and pattern enthusiast. He has co-authored two books—one on distributed machine control system patterns and another on Scrum patterns. Ville is passionate about discovering patterns in various contexts and currently works as a freelance coach, empowering individuals and teams by fostering focus and understanding. You can link with Ville Reijonen on LinkedIn.
21 Jan 17min
Building Trust Between Teams and Product Owners During A Challenging Rewrite Project | Ville Reijonen
Ville Reijonen: Building Trust Between Teams and Product Owners During A Challenging Rewrite Project Read the full Show Notes and search through the world’s largest audio library on Scrum directly on the Scrum Master Toolbox Podcast website: http://bit.ly/SMTP_ShowNotes. In this episode, Ville shares a story from a full system rewrite project where conflicts between the Product Owner (PO) and the team created significant challenges. The lack of collaboration led to a stressful big-bang release with numerous post-launch issues. Ville explains how misaligned team dynamics can derail progress and highlights the importance of involving beta users and advocating for customer-centric testing. He also shares practical tips, such as engaging antagonistic testers to uncover potential flaws early and fostering PO-team collaboration to build trust and resilience. Self-reflection Question: How can you foster a culture of collaboration between the PO and the team to avoid conflicts during critical projects? [The Scrum Master Toolbox Podcast Recommends] 🔥In the ruthless world of fintech, success isn’t just about innovation—it’s about coaching!🔥 Angela thought she was just there to coach a team. But now, she’s caught in the middle of a corporate espionage drama that could make or break the future of digital banking. Can she help the team regain their mojo and outwit their rivals, or will the competition crush their ambitions? As alliances shift and the pressure builds, one thing becomes clear: this isn’t just about the product—it’s about the people. 🚨 Will Angela’s coaching be enough? Find out in Shift: From Product to People—the gripping story of high-stakes innovation and corporate intrigue. Buy Now on Amazon [The Scrum Master Toolbox Podcast Recommends] About Ville Reijonen Ville is a seasoned Agilist and pattern enthusiast. He has co-authored two books—one on distributed machine control system patterns and another on Scrum patterns. Ville is passionate about discovering patterns in various contexts and currently works as a freelance coach, empowering individuals and teams by fostering focus and understanding. You can link with Ville Reijonen on LinkedIn.
20 Jan 15min
CTO Series: Engineering Leadership, Automation, and Trust with Dan Hollinger
CTO Series: Engineering Leadership, Automation, and Trust with Dan Hollinger In this CTO Series episode, we sit down with Dan Hollinger, an accomplished engineering leader passionate about fostering empathy, transparency, and trust in tech teams. Dan shares pivotal lessons from his career, from building scalable automation systems to navigating complex leadership challenges. We cover key strategies for aligning tech initiatives with business goals, fostering collaboration, and ensuring long-term technical health. Defining Leadership Through Automation and Empowerment “Enable your humans to focus on the interesting work—automation should take care of the rest.” Dan recounts his transformative experience at CCP Games, makers of EVE Online, where a robust test automation system changed his perspective on scaling technical processes. This role introduced him to the power of automation in freeing up engineers to focus on more exploratory and impactful tasks. He emphasizes how empowering self-directed teams with high-level vision statements enables creativity and innovation. Building Self-Correcting Processes “Always retro your processes—don’t let them run on autopilot.” Dan explains the importance of self-correcting processes, using the SEV (Side Event) system as an example. He highlights how retrospectives can improve response times and prevent future crises. For Dan, consistent reviews are the key to maintaining agile, resilient systems that adapt to evolving needs. Bridging the Gap Between Business and Tech “There are no enemies—treat your colleagues like allies working toward a common goal.” In cross-functional environments, Dan’s mantra is to focus on the project and maintain open communication. Drawing from his experience in gaming, where multiple departments collaborate on creative projects, he underscores the importance of empathy and curiosity. Asking questions and breaking down solutions into smaller, reviewable pieces can diffuse conflict and build trust. Future-Proofing Through Strategic Roadmapping “The lifespan of the solution dictates the scope of the work.” Dan shares his approach to strategic roadmapping by considering the expected longevity of technical solutions. He gives an example of building a feature flag system for a game studio that needed to support a long-term vision while adapting to a new game engine. His advice: break large goals into smaller, adaptable increments that align with future changes. Navigating Leadership Challenges During Organizational Change “Trust is your greatest currency during periods of uncertainty.” Dan reflects on a particularly challenging period when a leadership change caused a significant exodus of engineers at his company, leaving him with only one engineer. Despite the setback, Dan leaned into transparency and empathy, earning the trust of departing team members, which helped him transfer knowledge and rebuild the team. Expanding the Scope of Leadership “My role expanded from leading an engineering team to caring about the morale of the entire company.” A surprising revelation for Dan was realizing the broader impact of his leadership on non-engineering teams. He discusses how this shift required him to listen to and support colleagues across all departments, emphasizing the value of empathy-driven leadership. The Book That Shaped Dan’s Leadership Approach “The DORA metrics help us measure what really matters for technical health.” Dan highlights the book Accelerate by Nicole Forsgren et al., which introduced him to the DORA (DevOps Research and Assessment) metrics. These metrics help organizations measure software delivery performance and technical health, offering a data-driven approach to evaluate progress and identify improvement areas. About Dan Hollinger Dan Hollinger is a proven engineering leader who champions empowerment through support, empathy, and transparency. He fosters a culture of trust, prioritizing alignment over dictation. Technically adept, Dan advocates for automatable solutions and a blameless environment, ensuring his team thrives both personally and professionally in a collaborative space. You can link with Dan Hollinger on LinkedIn.
17 Jan 45min
CTO Series: Mastering the CTPO Role, Katrina Clokie’s Guide to Tech and Product Leadership
CTO Series: Mastering the CTPO Role, Katrina Clokie’s Guide to Tech and Product Leadership In this BONUS episode, we sit down with Katrina Clokie, a seasoned leader in strategy, change management, and building inclusive teams. Katrina shares pivotal moments in her career, offers practical leadership insights, and discusses her role as Chief Technology and Product Officer (CTPO), where she’s balancing innovation with business objectives. Whether you’re an aspiring tech leader or looking to sharpen your leadership toolkit, Katrina’s wisdom will inspire you to embrace growth, resilience, and collaboration. Defining Moments in Leadership “Look for roles you can’t fully do yet—it’s the best way to grow.” Katrina reflects on a transformative moment early in her career when a mentor from the shipping industry encouraged her to seek out challenging roles that would push her growth. This advice set her on the path to engineering management and C-level leadership. She shares how fostering curiosity and pursuing conversations about topics she didn’t yet fully understand has kept her continually learning. “Ask yourself: where do I feel stretched? That’s often where the best growth opportunities lie.” The Role of CTPO: Combining Technology and Product Strategy “We needed both a unified vision and an efficient structure to remain competitive.” Katrina discusses why her company created the CTPO role and how it reflects the size and growth stage of the organization. With no prior head of product, Katrina leaned into her experience while recognizing the importance of partnering with skilled product managers. She emphasizes the importance of having clear accountabilities and embracing growth within the role. “The key is knowing when to lead and when to lean on your team’s expertise.” Aligning Tech Strategy with Business Objectives “Trade-offs are inevitable—make them strategically, not reactively.” At Fergus, Katrina implemented clear guardrails, such as avoiding a complete rewrite of their decade-old monolith, focusing instead on retiring components that hindered stability and developer experience. She shares how they allocate 60% of engineering capacity to strategic initiatives and 40% to ongoing business needs, ensuring tech and business priorities stay aligned. “Guardrails help teams make decisions that align with the big picture without constant oversight.” Fostering Cross-Functional Collaboration “Healthy conflict is necessary—escalation usually signals a breakdown in structure.” Katrina describes how she structured cross-functional teams with clear goals and metrics to foster collaboration and ensure diverse perspectives are represented. She highlights the importance of empathy and role-modeling constructive conflict resolution at senior levels. “A well-designed structure turns potential conflict into productive problem-solving.” Roadmapping with Flexibility and Focus “Roadmaps should guide—not handcuff—teams to long-term commitments.” Katrina’s approach to roadmapping balances transparency and adaptability. By reserving only 60% of capacity for roadmap initiatives and keeping annual plans intentionally light, her teams can pivot when necessary without overcommitting. Frequent, smaller releases (up to 160 changes per month) help deliver value continuously. “Leave room in your roadmap to handle surprises without derailing progress.” Scaling Teams During Rapid Growth “Avoid constant recruiting—it can burn out your leaders and upset team dynamics.” Drawing from her experience at Xero, Katrina advises against an “always-on” recruitment strategy, which can overwhelm hiring managers and disrupt team cohesion. Instead, she recommends batch hiring and partnering with finance and talent teams to manage hiring budgets in stages. “Hiring in waves allows teams to stabilize and thrive, rather than constantly adjusting.” Overcoming the Challenges of Growth and Constraints “Shifting from hyper-growth to steady growth meant saying ‘no’ more often and being precise.” Katrina shares how transitioning from an environment of rapid scaling to a more constrained SaaS company required a shift in her approach to decision-making. She focused on making the business context clear to her team, fostering trust and transparency in her decision-making process. “When people understand the ‘why’ behind constraints, they’re more likely to trust the process.” Recommended Reads for Tech Leaders Katrina shares the books that have shaped her leadership journey: Resilient Management by Lara Hogan The Manager’s Path by Camille Fournier The Engineering Executive’s Primer by Will Larson “Great leadership isn’t innate—it’s learned through mentorship, reflection, and resources.” Scaling Your Influence as a Leader From her experience at global companies to her current role, Katrina’s insights on transparency, collaboration, and strategic trade-offs provide a blueprint for navigating the complexities of tech leadership. “Leadership isn’t about having all the answers—it’s about empowering your team and staying open to learning.” About Katrina Clokie Katrina Clokie is a respected leader in strategy, change management, and building inclusive teams. A keynote speaker at international conferences, she is passionate about leadership and communication. Her book, A Practical Guide to Testing in DevOps, has reached over 7,000 readers. In 2018, she was a finalist for New Zealand’s Inspiring Individual of the Year Award. You can link with Katrina Clokie on LinkedIn.
16 Jan 45min
CTO Series: How Open Strategy and Agile Practices Drive Success at NorthCode With Ismo Aro
CTO Series: How Open Strategy and Agile Practices Drive Success at NorthCode With Ismo Aro In this BONUS episode, we sit down with Ismo Aro, CTO and partner at NorthCode, to delve into the transformative power of Open Strategy in the tech world. Ismo shares his journey from corporate roles at Nokia and Ericsson to becoming a full-time entrepreneur, and he unpacks how his approach to leadership evolved with the rise of agile methodologies, test automation, and cloud transformation. This episode is packed with actionable insights for anyone looking to modernize their company’s strategy and foster a culture of transparency and co-ownership. Pivotal Career Moments: From Waterfall to Agile Mindset “When I joined the agile pilot team, it felt like discovering the way software development should always be done—release early, get feedback fast, and improve continuously.” Ismo reflects on his early days at Nokia, where he began as a test engineer in a traditional waterfall environment. He describes how the shift to agile methodologies transformed the way teams communicated and collaborated. When he joined a pilot project for Scrum, he realized the value of fast feedback loops and early releases. This experience laid the foundation for his future focus on continuous integration and test automation. Key Takeaway: Adopting agile frameworks can improve workflows by shortening feedback loops and promoting direct communication. The Essence of Open Strategy “Open Strategy means involving everyone in shaping the direction of the company—not just receiving updates but truly co-creating the future.” At NorthCode, Open Strategy is a cornerstone of their operations. Ismo explains how they empower employees by making strategy-building a transparent and collaborative process. The company’s structure includes a parent company and subsidiaries where employees are also co-owners. Revenue-sharing ensures that when the business succeeds, everyone benefits directly. Key Elements of Open Strategy: Transparency: Strategy is made visible through a kanban board and KPIs accessible to all. Ownership: Subsidiary team members can own up to 80% of their company. Profit-sharing: 80% of client revenue goes to the subsidiary, and dividends are shared annually. “By aligning incentives and opening up the strategy process, you create a culture where employees don’t just work for you—they work with you.” How Open Strategy Unfolds Annually “We make ideas visible and let them evolve until they’re ready for execution.” Ismo outlines the company’s approach to strategy using a high-level roadmap and clear metrics to track progress. The focus is on organic growth through subsidiaries, with a benchmark of starting a new subsidiary once a team reaches 20 people. The company also uses “business spikes”—short, low-cost experiments to test new ideas. Practical Tip: A business spike allows you to explore an idea quickly without committing significant resources, making it easier to pivot when necessary. Navigating Challenges in Open Strategy “Some people want to co-create, while others prefer to focus on their work—and both are valid.” Ismo acknowledges that not everyone in the organization is equally interested in strategic discussions, and that’s okay. Open Strategy doesn’t require everyone to participate equally—it provides opportunities for involvement at different levels. The key is fostering an environment where insights and information flow freely from the ground up, rather than top-down mandates. Key Insight: Open Strategy thrives when participation is voluntary and inclusive, rather than forced. Measuring Success: KPIs and Transparency “We believe in showing our utilization rates openly because our people have a stake in the results.” To measure success, NorthCode tracks KPIs such as revenue, profit, and utilization rates. Unlike traditional consulting companies that keep these metrics private, NorthCode shares them openly to build trust and foster a sense of ownership. Monthly meetings focus on tactical updates, while strategic sessions aim to inspire employees to contribute ideas for the company’s future. Fun Practice: The “nightmare competitor” exercise encourages the team to imagine an ideal competitor and then adopt some of their hypothetical best practices into NorthCode’s strategy. “When people can see the metrics that matter, they’re more motivated to take ownership of their impact.” Inspiration from Open Strategy and Business Agility “We take concepts from corporate books and tailor them to fit our context as a growing, agile company.” Ismo cites two key books that shaped his thinking: Open Strategy and The 6 Enablers of Business Agility. However, he emphasizes the importance of adapting corporate-level concepts to suit smaller, more agile organizations. He believes that while agile is mainstream in software development, many companies remain rigid in their overall strategy. Recommended Reads: Open Strategy: Mastering Disruption from Outside the C-Suite by Stadler et al. The 6 Enablers of Business Agility by Harbott Key Reflection: Ismo’s approach underscores the importance of agility not just in software but in company operations and strategy-making. Final Tip: Embrace modern tools like Large Language Models (LLMs) to streamline workflows—but remember, they enhance your work, not replace it. About Ismo Aro Ismo Aro is the CTO and partner at NorthCode, specializing in software development and workflow modernization. With experience at Nokia and Ericsson, he has held various roles, from test engineer to entrepreneur. Ismo co-founded NorthCode after selling a previous company and also served as Chairman of the Robot Framework Foundation, contributing to the growth of the widely used open-source test automation framework. You can link with Ismo Aro on LinkedIn.
15 Jan 41min
