Investing in Customer Success: The CFO-CCO Business Partnership

In today's customer-centric business landscape, a leadership team that truly understands its customers is crucial. Everyone in the C-Suite should be learning from one another and challenging one another to be more customer-focused.

April Oman, the Chief Customer Officer at Resilinc, brings a unique perspective to the leadership team. While her primary role is championing customer success, she's gained invaluable insights about her customers from unexpected sources—including the company's CFO. April is an accomplished customer success executive with 20 years of experience. She is known for driving results and revenue and transforming organizations to be customer-centric in a wide variety of industries and company sizes

In this installment of our "Better Business Partnering" series, April joins host Melissa Howatson to explore the powerful synergy between Chief Financial Officers (CFOs) and Chief Customer Officers (CCOs). They delve into April's collaborative experiences with CFOs, examining how this partnership drives innovation across the organization, improves operational efficiency through cross-functional teamwork, and fosters sustainable growth.

Discover how breaking down silos between finance and customer success can lead to transformative outcomes and customer satisfaction.

Discussed in This Episode:

• Strategies to nurture a strong partnership between the finance and customer teams
• How to align financial strategies with customer-centric initiatives
• The number one trait that April values in a CFO, and how a CFO can help a CCO be more effective
• The value a CCO offers to CFOs and the broader C-suite
• Points of friction between CFOs and CCOs, and how to overcome them

For CFO insights, episode show notes, and exclusive blog content, visit thecfoshowpodcast.com.