Sephora's Carolyn Bojanowski: Convenience is the ultimate luxury

Sephora's Carolyn Bojanowski: Convenience is the ultimate luxury

When Carolyn Bojanowski, svp and gm of e-commerce at Sephora, joined the retailer team in 2005, it was an opportunity to pay homage to her childhood as the daughter of a candy buyer. In her mind, Sephora was the "candy store of beauty." "Sephora has always been committed to the digital experience," said Bojanowski on the latest Glossy Beauty Podcast. And that e-commerce experience had to go into overdrive during the pandemic. Not only did Bojanowski spearhead the acceleration of Sephora's in-store pick-up, but she facilitated an unlikely ally in Instacart. She also launched Sephora's same-day pick-up service to expand its customer reach. "If you can give someone back time, that is another way to think about having a luxury experience," she said. During Covid-19, Bojanowski was also tasked with translating the in-store customer service experience to online, where the practicality of in-store product trial did not exist. In addition to its thorough product pages, shade finders, quizzes and UGC, Sephora launched on Sephora.com its live home chat, which enables customers to chat with Sephora's in-house beauty advisors from the comfort of their homes, said Bojanowski. This has also created a whole new retail role for the company.

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The Glossy Beauty Podcast’s 2026 predictions

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In January, Kecia Steelman became one of the most powerful executives in beauty.  After more than a decade at Ulta Beauty in positions like COO and head of international, she stepped into the preside...

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T3 founders Dr. Julie Chung and Kent Yu on creating the luxury hair tool category

T3 founders Dr. Julie Chung and Kent Yu on creating the luxury hair tool category

Few beauty executives currently compete in a category they created, but that’s the case for Dr. Julie Chung and Kent Yu, the married co-founders behind T3 hair tools (19:00).  The duo created the lux...

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Bansk Beauty’s Reuben Carranza on building a distinct brand that lasts

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Reuben Carranza knows a good brand when he sees it.  Bansk Beauty, where he serves as executive chairman, made headlines in September after acquiring the buzzy, clinical skin-care brand Byoma. It’s p...

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Allison Kent-Gunn knows good beauty packaging when she sees it.  The Los Angeles-based aesthetician-turned-packaging consultant has become one of the leading voices in beauty packaging on social medi...

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