#343 - Transforming Travel with Digital Identity featuring Kristin Olsen from Alaska Airlines

#343 - Transforming Travel with Digital Identity featuring Kristin Olsen from Alaska Airlines

In this episode of Identity at the Center, Kristin Olsen, Director of Product Management for the guest travel experience at Alaska Airlines, shares insights into the evolving world of digital identity in the travel industry. Kristin discusses the vision for seamless travel using face or phone for identity verification, collaboration with TSA, and future trends like AI and mobile IDs. The conversation also delves into the challenges and opportunities of enhancing guest experience, risk management, and the importance of strong IAM practices. Stick around for a lighter note as Kristin reveals her background in improv comedy and how it has influenced her professional journey. Plus, don't miss exclusive conference codes for upcoming events!


Chapters

00:00 Introduction to Digital Identity in the Travel Industry01:26 Welcome to the Identity of the Center Podcast01:48 Discussing MFA and Adaptive Authentication07:23 Conference Announcements and Identity Beers12:23 Introducing Kristin Olsen from Alaska Airlines12:43 Kristin Olsen's Role and Insights on Digital Identity30:05 Engineering Excitement in the Airline Industry30:42 Enhancing Guest Experience with Technology33:03 Digital Identity and Day of Travel35:05 Future Trends in Identity Management44:27 The Role of AI in Product Management53:09 Kristin's Improv Comedy Background01:01:55 Wrapping Up and Final Thoughts


Connect with Kristin: https://www.linkedin.com/in/kristin-olsen-b252032/


Conference Discounts!

Gartner IAM Summit - Code IDAC425 saves 425€: https://www.gartner.com/en/conferences/emea/identity-access-management-uk

European Identity and Cloud Conference 2025 - Use code idac25mko for 25% off: https://www.kuppingercole.com/events/eic2025?ref=partneridac

Identiverse 2025 - Use code IDV25-IDAC25 for 25% off: https://identiverse.com/


Connect with us on LinkedIn:

Jim McDonald: https://www.linkedin.com/in/jimmcdonaldpmp/

Jeff Steadman: https://www.linkedin.com/in/jeffsteadman/


Visit the show on the web at http://idacpodcast.com

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Identity At The Center #16: The IAM Garbage Plate

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Identity At The Center #14: KuppingerCole Consumer Identity World Conference Part 1

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In this episode, Jim and Jeff talk about the first day of the KuppingerCole Consumer Identity World conference in Seattle, WA. Part 1 of 2. Want to join the conversation? Leave us a message here: anchor.fm/identity-at-the-center/message or email us at questions@identityatthecenter.com

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Identity At The Center #13 - Conference Attendance Strategy with Jaime

Identity At The Center #13 - Conference Attendance Strategy with Jaime

In this episode, Jim and Jeff talk with special guest Jaime Lewis-Gross, Global Director of Solution Strategy at Saviynt, about how they pick which conferences to attend, how they figure out which sessions to attend, and their personal strategies for conference swag collection. Top IAM Conferences: RSA Conference Identiverse Gartner IAM Summit Want to join the conversation? Leave us a message here: anchor.fm/identity-at-the-center/message or email us at questions@identityatthecenter.com

27 Sep 201929min

Identity At The Center #12: Battling the Resistance

Identity At The Center #12: Battling the Resistance

For this episode, Jim and Jeff talk about how to identify and battle against resistance to change that can happen when introducing IAM to an organization. Top 12 Reasons Why People Resist Change: https://www.torbenrick.eu/blog/change-management/12-reasons-why-people-resist-change/ Top 10 Common Pitfalls Of An IAM Program: https://www.identropy.com/blog/new-ebook-top-10-common-pitfalls-of-an-iam-program Want to join the conversation? Leave us a message here: anchor.fm/identity-at-the-center/message or email us at questions@identityatthecenter.com

20 Sep 201940min

Identity At The Center #11: Managing IAM in the Hybrid Cloud

Identity At The Center #11: Managing IAM in the Hybrid Cloud

On this episode, Jim and Jeff talk with Morgan McNamara, a member of Identropy's crack engineering team, about a question submitted by listener Neil on approaches to manage identities across multiple cloud environments. Want to join the conversation? Leave us a message here: anchor.fm/identity-at-the-center/message or email us at questions@identityatthecenter.com.

13 Sep 201936min

Identity At The Center #10 - South of the Border with Arturo Cordoba

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On this episode, Jim and Jeff talk with Arturo Cordoba, Senior Advisor on the Cyber Security team with Cemex in Mexico, about the differences in IAM in Mexico compared to the United States, building IAM teams, and a hint of blockchain identity use cases. Want to join the conversation? Leave us a message here: anchor.fm/identity-at-the-center/message or email us at questions@identityatthecenter.com.

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Identity At The Center #9: Authentication Talk with Mario from Callsign

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On this episode, Jim and Jeff talk with Mario Dusaj, solutions architect at Callsign.com, about his thoughts around creating a good authentication experience. Want to join the conversation? Leave us a message here: anchor.fm/identity-at-the-center/message or email us at questions@identityatthecenter.com

30 Aug 201935min

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