19. Showing Your Smile From Behind a Mask: How Culture and Emotion Impact Communication

19. Showing Your Smile From Behind a Mask: How Culture and Emotion Impact Communication

“In companies, you’re interacting with other people who come from different cultural contexts, and in order to be effective, you have to understand how much of your own communication and other people’s communication is shaped by their cultural ideas and their cultural values.” On this episode of Think Fast, Talk Smart, host Matt Abrahams sits down with Jeanne Tsai, an associate professor of Psychology at Stanford and director of the Culture and Emotion Lab. Jeanne’s research focuses on cultural influences on psychological and social processes related to emotion. Jeanne discusses why wearing a mask is more accepted for some cultures, and seen as prohibiting communication in others.

“Communication is just one of the places where you really can see culture at work,” she says. “In cultural contexts that promote these more independent views of the self, the core goal of communication is to express yourself, to express those beliefs, preferences and desires that define who you are.”


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134. How to Chat with Bots: The Secrets to Getting the Information You Need from AI

134. How to Chat with Bots: The Secrets to Getting the Information You Need from AI

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133. From Good to Super: How Supercommunicators Unlock the Language of Connection

133. From Good to Super: How Supercommunicators Unlock the Language of Connection

Across more than 130 episodes, Think Fast, Talk Smart has touched a lot on what it takes to be a good communicator. But what about reaching that next level? What about being a “supercommunicator”? Sup...

12 Mars 202440min

132. Lean Into Failure: How to Make Mistakes That Work

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Effective and productive teams and relationships are based on the ability to communicate safely and to fail successfully. In this episode, Amy Edmondson, a professor at Harvard Business School and aut...

5 Mars 202427min

131. Friction Fixing: How to Use Obstacles to Your Advantage

131. Friction Fixing: How to Use Obstacles to Your Advantage

Friction — that’s Professor Huggy Rao’s metaphor for the forces that hamper workplace efficiency. But as he says, some friction can be helpful — if you know how to use it.In his book, The Friction Pro...

27 Feb 202426min

130. Rethinks: How to Maintain a Powerful Presence in Your Communication

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“Simple language, forceful language, vivid language, and keeping it simple and direct,” says Professor Jeffrey Pfeffer, are all powerful tools to strengthen your communication.Host and Stanford Gradua...

20 Feb 202423min

129. Connect Deeply: How to Communicate So People Feel Seen and Heard

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All too often, we communicate without really connecting. The key to building deep connections with others, says David Brooks, is to make them feel seen and heard.Brooks is a writer for the New York Ti...

13 Feb 202426min

128. Four Powerful Principles Pt. 2: Your Questions Answered

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Join Matt Abrahams engaging with his international audience and answering questions that touch upon some of today's most pressing communication challenges. Matt offers advice on everything from the nu...

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127. Four Principles of Powerful, Focused Communication Pt. 1

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Matt takes live questions from his worldwide audience and shares a lesson around concision, relevance, accessibly, and precision in messaging. In this "masterclass," he emphasizes the communicator's r...

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