204. Tough Talks: Turn Tension Into Trust

204. Tough Talks: Turn Tension Into Trust

How to have the conversations that are most difficult — and most important.


Before you can have hard conversations with others, you need to have an honest conversation with yourself. That's the counterintuitive advice from Sheila Heen, who says our own internal narratives often derail our attempts at negotiation and conflict resolution.

"The first negotiation is actually a negotiation I have with myself about my own story," explains Heen, a Harvard Law School lecturer and co-author of Difficult Conversations: How to Discuss What Matters Most. When entering challenging interactions, she recommends a powerful shift where we consider that our perspective is only one side of the story. "If I can shift my purpose from convincing you of something to just understanding how you see it and why we might see it differently, that actually is more likely to generate a good conversation with less defensiveness for both of us."

In this episode of Think Fast, Talk Smart, Heen joins Matt Abrahams to explore effective communication in high-stakes situations. From giving and receiving feedback with her “ACE” framework (Appreciation, Coaching, and Evaluation) to recognizing the "degrees of difficulty" in disagreements, she offers practical strategies for having productive conversations even when emotions run high.

Episode Reference Links:


Connect:


Chapters:

  • (00:00) - Introduction
  • (00:43) - Managing Anxiety in Tough Conversations
  • (02:57) - Why Emotions Matter
  • (06:05) - Shifting the Story We Tell Ourselves
  • (07:23) - Starting with the Real Issue
  • (09:02) - Getting Unstuck in Conflict
  • (12:00) - ACE: The Three Types of Feedback
  • (15:02) - Making Feedback Actionable
  • (17:22) - Finding Common Ground
  • (18:59) - The Final Three Questions
  • (26:14) - Conclusion

********
Thank you to our sponsors.
These partnerships support the ongoing production of the podcast, allowing us to bring it to you at no cost.

With LinkedIn Hiring Pro, you can hire with confidence, knowing you're getting the best talent for your needs. Get started by posting your job for free at linkedin.com/fast

Det här avsnittet är hämtat från ett öppet RSS-flöde och publiceras inte av Podme. Det kan innehålla reklam.

Avsnitt(316)

310. A Matter of Meaning: What Other People Teach You About Your Communication

310. A Matter of Meaning: What Other People Teach You About Your Communication

"Meaning is about being mindful of the effect you have on other people."What makes a life meaningful? We often think purpose and meaning are the same thing, but according to Stanford professor Brian L...

30 Juli 19min

309. Stretch, Don't Stress: How Great Communication Makes Better Leaders

309. Stretch, Don't Stress: How Great Communication Makes Better Leaders

"When there's a gap between our intention and our impact, we diminish others and our communication."The best leaders don't succeed because they have all the answers—they succeed because they bring out...

27 Juli 26min

308. Ask Matt Anything: From Nerves to Know-How in High-Stakes Moments

308. Ask Matt Anything: From Nerves to Know-How in High-Stakes Moments

“Managing emotions—yours and your audience's—is hard enough, but it's even harder when you're under pressure to respond."High-pressure communication doesn't have to derail your message. In this Think ...

23 Juli 17min

307. Accent-uate, Don't Compensate: Why Clarity Matters More Than Perfection

307. Accent-uate, Don't Compensate: Why Clarity Matters More Than Perfection

"It's not an accent, it's an identity."The way we speak shapes more than how we're understood—it shapes how we're perceived. Peter Novak believes the goal of communication isn't to eliminate an accent...

20 Juli 23min

306. Trust the Process: How to Design Teams That Actually Work

306. Trust the Process: How to Design Teams That Actually Work

"The assumption of swift trust is really useful."Teams don't always need years to build trust—they need the right conditions to build it quickly. As a Stanford professor and expert in organizational d...

16 Juli 17min

305. The Humor Habit: Why Great Communicators Think Like Comedians

305. The Humor Habit: Why Great Communicators Think Like Comedians

"People aren't inside of our heads, so you have to give them that emotional information as well as the factual information."Humor is more than entertainment—it's a powerful way to create connection. A...

13 Juli 27min

304. Rethinks: Craft Compelling Communication

304. Rethinks: Craft Compelling Communication

"If all you're trying to do is inform, you're not going to pull it off. You have to entertain your audience."Great presentations don't just share information—they create connection. As Apple's former ...

9 Juli 22min

303. On Point, On Brand: Why Honest Communication Always Lands

303. On Point, On Brand: Why Honest Communication Always Lands

"You want to own the message and your narrative."Strong communication is about more than delivering a message—it’s about building trust over time. As Zoom’s Chief Marketing Officer, Kim Storin has hel...

6 Juli 22min

Populärt inom Business & ekonomi

badfluence
framgangspodden
dynastin
varvet
svd-tech-brief
uppgang-och-fall
avanzapodden
rss-inga-dumma-fragor-om-pengar
fill-or-kill
rikatillsammans-om-privatekonomi-rikedom-i-livet
tabberaset
bathina-en-podcast
rss-kort-lang-analyspodden-fran-di
rss-borslunch
borslunch-2
market-makers
montrosepodden
rss-veckans-trade
rss-dagen-med-di
rss-dominoeffekten