CX Evolution & Leadership: Season Finale with Ian Golding
In this season finale and engaging conversation, Ian Golding, a renowned customer experience specialist, shares his insights on the evolving landscape of customer experience (CX) and the importance of...
3 Juli 202539min
CX, AI & Empathy: Lessons from Mai Momani
In this episode of the CX pod, Merete and Joanna welcome guest Mai Momani, a customer experience advocate with extensive experience in the financial services sector. The conversation explores the evol...
26 Juni 202539min
CX & Brand Consistency: Lessons from ice and Lyse, with Jannicken Lampe and Shiraz Abid
In this episode of The CX Pod, Merete , Joanna , Shiraz Abid, and Jannicken Lampe discuss the evolution of customer experience at ice, a telecommunications company in Norway. They explore the importan...
19 Juni 202550min
CX in the AI Era: Balancing Tech and Human Connection, with Carlos Espinosa
This time, Merete and Joanna welcome Carlos Espinosa, a seasoned expert in customer experience (CX) with a rich background spanning multiple continents. The conversation delves into Carlos's journey i...
12 Juni 202541min
From Frontline to CX Leadership: The journey of Jenny McCoy from The Irish mgmnt Institute
In this engaging conversation, Merete, Joanna and Jenny McCoy explore the multifaceted world of customer experience (CX). They discuss the importance of human experience in CX, the challenges organiza...
6 Juni 202547min
Trust, Growth & the Digital Shift in banking with Kantar´s Peter Aitken
In this conversation, Merete and Joanna engage with Peter Aitken, head of customer strategy and insight at Kantar, discussing the critical role of customer experience in banking. They explore the impo...
29 Maj 202539min
Punk CX & The Power of Authenticity: A Conversation with Adrian Swinscoe
In this episode of The CX Pod, hosts Merete and Joanna welcome Adrian Swinscoe, a seasoned expert in customer experience and podcasting, and author of several books about CX including Punk CX! They di...
15 Maj 202540min
