Cara Benecke: The Future of Customer Success Management in the Age of AI

SummaryIn this episode, Fahim Waaler interviews Andrea Bumstead, CEO and founder of CS Impact, discussing the evolution of customer success, the importance of consultative selling, and the innovative ...

11 Nov 202531min

SummaryIn this episode of Customer Success with Fahim Waaler, Alexandra Sagaydak, founder and CEO of AI CS Hub, shares her insights on the evolving landscape of customer success, emphasizing the impor...

21 Okt 202524min

SummaryIn this episode of Customer Success with Fahim Waaler, Angeline Gavino shares her extensive experience in customer success, discussing her journey from customer support to leading CS teams in s...

30 Apr 202533min

SummaryIn this engaging conversation, Fahim Waaler interviews Anika Zubair, a prominent customer success leader, about her journey in the field, the evolution of customer success, and the importance o...

2 Apr 202528min

SummaryIn this episode of Customer Success with Fahim Waaler, Thomas Voigt, a seasoned customer success consultant, shares his insights on the evolution of customer success, the importance of metrics,...

18 Mars 202534min

I denne episoden snakker jeg (Fahim Waaler) Customer Success, kundeopplevelse og kommersialisering av CS med en kunnskapsrik og spennende gjest: Sindre Johansen, Cloud specialist i Variatio AS!  Sind...

29 Maj 202429min

I denne episoden snakker jeg (Fahim Waaler) Customer Success strategi, ledelse og konkrete KPIer med en utrolig dyktig CS leder, nemlig: ⁠Maria Snertingdalen Senior Director Customer Success I Medius!...

24 Apr 202424min