The Art of Customer Relationship Building | Episode 297
Freight 3606 Juni 2025

The Art of Customer Relationship Building | Episode 297

🎧 This Freight 360 episode explores winning brokerage strategies, industry risks, and economic shifts. -Securing more freight through strong communication and customer value -FMCSA identity verification changes and rising fraud concerns -Tariffs, safety budget cuts, and their economic impact -Tech, AI, and personal productivity tips for brokers Support Our Sponsors: Togo: Click Here OperFi: Click Here QuikSkope - Get a Free Trial: Click Here DAT One - Brokers & Carriers: Click Here to...

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Who Pays When A Load Falls Apart? | Final Mile 131

Who Pays When A Load Falls Apart? | Final Mile 131

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🪪 Why brokers request driver CDL 📊 Essential TMS reports to run 🚛 In-transit breakdown: who pays loss Support Our S...

24 Feb 18min

Should You Be A Freight Broker In 2026? | Episode 331

Should You Be A Freight Broker In 2026? | Episode 331

We weigh whether 2026 is the right time to start or double down on a freight brokerage, then map the forces moving the market: rising spot rates, falling volumes, and compliance crackdowns that are sh...

20 Feb 55min

Hiring An Agent Or Growing Solo | Final Mile 130

Hiring An Agent Or Growing Solo | Final Mile 130

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🚛 Should a solo broker hire an agent? 🆕 When would you use new carriers? 💳 How to build brokerage credit fast? Supp...

17 Feb 14min

How Smart Freight Brokers Turn Follow-Ups Into Revenue | Episode 330

How Smart Freight Brokers Turn Follow-Ups Into Revenue | Episode 330

Cold calls get attention, but follow-up is where deals are won. We break down a simple, repeatable system to turn first touches into trusted shipper relationships using sharp recaps, smart timing, and...

13 Feb 58min

Motor Carrier Insurance & More Q&A | Final Mile 129

Motor Carrier Insurance & More Q&A | Final Mile 129

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: 🚚 Can shippers use load boards? 📝 Any autos vs scheduled autos COI? 📦 Claim filed 2 weeks post-delivery? Support Ou...

10 Feb 16min

Freight Market Turning Point (with Dean Croke from DAT) | Episode 329

Freight Market Turning Point (with Dean Croke from DAT) | Episode 329

In this episode of the Freight 360 podcast, hosts Nate Cross and Ben Kowalski discuss the current state of the freight market with Dean Croke from DAT. They explore recent trends, regulatory changes a...

6 Feb 59min

How Many Cold Call Should New Freight Brokers Make? | Final Mile 128

How Many Cold Call Should New Freight Brokers Make? | Final Mile 128

Nate Cross & Ben Kowalski answer your freight brokering questions and discuss: ❄️ Why post undeliverable loads during lingering winter storms? 🚚 Are vans or reefers rejected due to age? 📞 What activ...

3 Feb 13min

Prospecting New Shippers Without The Pressure | Episode 328

Prospecting New Shippers Without The Pressure | Episode 328

Your rate isn’t your edge—your communication is: we teach a pressure-free prospecting system that starts with real shipper problems, builds trust early, and works when storms, tight capacity, and chao...

30 Jan 58min

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