Six Different Ways to Say NO

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:01:12 Broadly speaking, there are three types of validation: 00:01:44 1. Emotional Validation 00:03:52 2. Behavioral Validation 00:05:49 3. Cognitive Validation 00:10:02 In Listening to Conflict, author Eric Van Slyke outlines six listening levels.00:14:37 To be a good listener, try to remember H-U-R: •Hearing the Message •Understanding the message •Responding to the messageHear it Here - https://bit.ly/3GAwNag• Validation is the process of genuinely hearing, seeing, and witnessing another person’s lived reality and allowing it to be what it is. It’s crucial in good communication. Validation is not agreement or reinforcement but recognizing emotions for what they are. It can be emotional, behavioral, or cognitive—or all three. • Good listening is the ability to be open and receptive, to accept what we’re told, but also to process and really engage with that information so that we can also return it to the speaker if appropriate.• There are six increasing levels of listening: passive, responsive, selective, attentive, active, and empathic. Remember your role as a listener with the HUR acronym: hear the message, understand it, and respond. We can respond and show our understanding by paraphrasing, reflecting, and summarizing. #Clarification #Cognitive #CommunicationSkills #Confirm #EricVanSlyke #HURHearing #Reflecting #Responsive #Validation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #CommunicationSkillsTraining

20 Juni 202330min

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:02:55 Technique 1: Playing It Cool00:07:02 Technique 2: Pulling A Columbo 00:07:29 The technique is pretty straightforward: 1. Get People Talking Freely And Carelessly 2. Slip In A Question When Their Guard Is Down 3. Show No Indication Of What’s Happened 00:11:20 •Avoid Confrontation 00:11:36 •Don’t Make A Big Show Of Listening. 00:11:53 •Play Dumb. 00:12:14 •If In Doubt, Ask People To Repeat Themselves.00:12:53 Technique 3: False Replay00:17:00 Technique 4: Leading Questions00:24:19 Technique 5: Be Provocative00:29:18 Technique 6: Gauge Response, Not AnswersHear it Here - https://bit.ly/ExtractInfo• To take our information extraction to the next level, we can use lighter, more relaxed versions of the interrogation techniques practiced by law enforcement.• One key approach is to lower the person’s defenses by not appearing to them as a threat. This can be done by being casual and informal, or even prying when official interrogations are over. The trick is to behave as though you’re not especially invested in their answer.• The Columbo technique relies on this impression of casualness so that a question can be sneakily slipped in and answered while the person’s guard is down. Play dumb, ask people to repeat themselves, and maintain a degree of plausible deniability. Hide questions in comments or statements that the other person can’t help but respond to—and reveal themselves.• The false replay technique aims to confuse and disorient a liar and get them to slip up or confess. You repeat back their story but make a “mistake” with a crucial detail, and watch their reaction. A liar is most likely to ignore it, while a truth teller will correct you. Liars are also most likely to grow agitated, angry, or distracted with being asked to retell their story in different ways, or being asked about it repeatedly.• Leading questions are typically closed questions that guide a person’s response to where you suspect the truth lies. A question can be made with a built-in assumption, or you could lead a person with priming statements or question tags.• Being provocative is a great way to de-stabilize someone and observe their reaction—disproportionate anger, fear, or distraction indicate you’ve hit a nerve.• The golden rule is to gauge a person’s complete response to a question, and not just their verbal answer. Use questions to trigger an emotional reaction and analyze this in context.#BeProvocative #Columbo #FalseReplay #GaugeResponse #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoExtractInfo

13 Juni 202339min

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:05:12 Tip 1: Just Keep Quiet Really.00:05:49 Tip 2: Show Your Compassion And Kindness ... Just In A Different Way 00:07:00 Tip 3: Train A Different Automatic Response 00:08:07 Tip 4: Change Apology Into Gratitude 00:09:12 Tip 5: Speak Plainly 00:10:45 Tip 6: Reframe Your Idea Of Politeness 00:12:27 Tip 7: Imperfect Is Not Wrong 00:13:34 Tip 8: Discern What Is In Your Zone Of Control Hear it Here - adbl.co/3To6NDu• People-pleasers often engage in self-sabotaging behavior: over-apologizing. This happens for many reasons, most commonly low self-esteem, the desire to please others, awkwardness and discomfort, conflict avoidance, anxiety, and perfectionism.• To overcome over-apologizing, try to practice simply staying silent or expressing concern and compassion in different ways. You could also train out the “sorry habit” by expressing what you really mean to express—for example, gratitude. Don’t apologize for being imperfect, and reframe your idea of politeness so that it includes plain, honest, clear speech, which is always more truthful and assertive. Finally, don’t apologize for things that are outside your control.#Apologizing #Politeness #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #StandUpForYourself #SetBoundaries #StopPleasingOthers

6 Juni 202319min

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:02:56 According to Psychology Today, emotional intelligence (EI) is “the ability to identify and manage one’s own emotions as well as the emotions of others."00:04:02 Cultivating Emotional Awareness00:08:01 Harnessing Those Pesky Emotions 00:13:09 Emotional Management 00:16:15 Validation As Connection 00:17:47 What Validation ISN’T Hear it Here - https://bit.ly/3GAwNag• There is no communication without emotions. That means that conversational intelligence is emotional intelligence. EQ is a mix of three skills: awareness of emotions, harnessing emotions, and managing emotions. • If we are emotionally aware, we are able to identify what we are feeling in a conversation as well as observe and comprehend what another person is feeling—even if it’s wildly different from our own experience. We are also then in a position to harness those emotions and to proactively and consciously choose a response.• Slow down or pause, reflect what you’re being told, and see if you can put the newly identified and named emotion to good use. • Managing emotions means being conscious and deliberate: We can accept and acknowledge how we feel but still make conscious choices about our behavior according to our chosen goals. #CommunicationSkills #CultivatingEmotionalAwareness #DanielGoleman #EI #EQ #IQ #JohnDMayer #PeterSalovey #PsychologyToday #Validation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #CommunicationSkillsTraining

30 Maj 202328min

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:07:45 Technique One Shotgun Statements00:09:09 Technique Two Barnum Statements00:11:45 Technique Three ignoring the misses00:14:38 Technique Four passing off failures as successes00:17:11 Technique Five Keeping It VagueHear it Here - https://bit.ly/ExtractInfo• We can improve our information extraction skills by following some of the techniques used by fake psychics when they do “cold reading.”• General principles for cold reading include being subtle, open-ended, and allowing the other person to guide you—without them realizing that you are not doing anything magical but merely working with the information that they provide.• Shotgun statements are random statements made in order to see what response you get so you can follow it up on what sticks.• Barnum statements are those that are likely to be perceived as relevant to individuals, even though they apply to almost everyone. Barnum statements are broad guesses that look specific but actually have a high probability of being on the mark.• When using shotgun or Barnum statements, a cold reader can also ignore their misses and focus on their hits, concealing the fact that they are guessing.• Another way to mask misses is to pass them off as successes retroactively, or rework your claim to make it seem as though you were right all along.• Cold readers deliberately keep things vague to start with, and then fine tune their approach according to the feedback they receive. They begin with a non-committal, low-stakes guess and then, by degree, inch closer to the truth using their audience’s response or lack of it.• A key principle in cold reading is to pay attention to reactions of all kinds, including nonverbal ones.• Expert cold reading combines all of these techniques seamlessly and swiftly to give the impression that the “psychic” has plucked accurate information from the air, when in reality, it has been fed to him unwittingly by the audience all along!#ShotgunStatements #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoExtractInfo #ColdReading #BarnumStatements #/home/russell/temp/KingEpi-2023-05-23-06-54-yZQ96NEHwQ/psychic-mystic-clairvoyant/1-woman-in-gray-and-black-striped-long-sleeve-shirt-sitting-beside-black-table-7267741-Pavel-Danilyuk.jpg

23 Maj 202335min

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:08:38 Psychologist Craig Malkin's book Rethinking Narcissism00:10:59 The Soft Startup 00:13:19 The Empathic Communication Toolkit for Handling Conflict 00:20:47 Use techniques like the Positive no or the Soft Startup https://adbl.co/3shIydQ• To be both assertive and empathic, use techniques like the “positive no” or the “soft startup” when setting a boundary. • When managing conflicts or difficult communication, remember to use open-ended questions; focus on strengths; let the other person lead; normalize rather than pathologize; and use open, conciliatory body language to show that you are on the same side. #Communicating #Communication #Conciliatory #ConversationalTools #CraigMalkins #DifficultConversation #EmpathicAssertion #EmpathicCommunicationToolkit #EmpathicStruggle #Empathy #ExpressEmpathy #Gottman #JulieGottman #Narcissism #NonviolentCommunication #SimpleEmpathicAssertion #UncomfortableConversation #UnconsciousMessage #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching

16 Maj 202322min

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:01:34 Talk WITH people and not TO them.00:03:07 Dr. Karl Albrecht in Psychology Today00:15:53 Sustain Conversations with Conversational Threading and Useful Acronyms 00:22:50 Useful Conversational Acronyms The acronym HPM 00:25:17 Another useful acronym is EDRHear it Here - https://bit.ly/3GAwNag• Having charm and charisma is not about you. It’s about the other person and making them feel heard, liked, and supported.• Dr. Albrecht explains that conversations contain three elements: declaratives, questions, and qualifiers. The rule of three tells us that we should not have three declarative statements in a row and should instead mix it up with a question or a qualifier. • It’s not really about the content of what you say but the emotional implications and the energy in how you say it. • Conversational threading is a technique that will help you ensure you never run out of things to say. Listen to what the other person says, pick out a few noteworthy threads, then run with one of them. When the conversation dries up, return to these threads and pick up another one and follow that instead. Be patient, ask open-ended questions, and listen for emotions. • Being a good everyday conversationalist is about being open-minded, spontaneous, and genuine. Keep things flowing! #Albrecht #CasualConversation #Communication #ConversationalAcronyms #ConversationalNarcissist #ConversationalThreading #DeclarativeStatements #DepthTechniques #DrKarlAlbrecht #EDR #EmotionDetailRestatement #EverydayConversations #HPM #RhetoricalQuestions #SkilledConversationalists #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching

9 Maj 202331min

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-homeHear it Here - https://bit.ly/ExtractInfo00:01:16 From Patrick King's book how to Extract Info, Secrets and Truth, let's take a look at the importance of eye contact and then spend some time discussing active listening.00:03:34 Effects of Eye Contact and Social Status on the Perception of a Job Applicant in an Employment Interviewing Situation00:03:56 Accurate Intelligence Assessments in Social Interactions, Mediators and Gender Effects00:05:34 A 2016 Japanese study by Kajimura and Nomura titled When We Cannot Speak eye Contact Disrupts Resources Available to Cognitive Control Processes During Verb Generation00:06:22 Helping Children Think Gaze Aversion and Teaching by Phelps and Doherty Snedden, researchers found that kids told to look away while thinking and solving problems showed a 20% increase in performance.00:07:51 Eye Contact, Distance and Affiliation00:22:41 Label Emotions • Eye contact is essential for building trust. If you aren’t able to use eye contact, people will find you untrustworthy. The optimal eye contact period is around three seconds of eye contact at a time, with sufficient rest between gazes.• Active listening is a valuable skill set that any person should master, but the techniques of active listening can also help you improve your elicitation abilities and gather more information about people. You need to comprehend, retain and respond to the information people are sharing with you.• You can build rapport and connection in many ways, for example by restating, reflecting, summarizing, labeling emotions, probing (gently!) and using silence to encourage the other person to open up. Open-ended or leading questions (like those covered in the previous chapter) can subtly guide a person to open up to you.• Avoid giving advice, lecturing, sermonizing or judging.• Active listening techniques are best used when you would like someone to open up with you and share their true feelings. Other techniques are more appropriate for detecting deception.#ActiveListener #Binetti #CommunicationSkills #DohertySneddon #EmpatheticReflection #EyeContact #GazeAversion #GazeDuration #Kajimura #Kressler #LieDetection #NeuroLinguisticProgramming #Nomura #NonverbalCommunication #PupilDilation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoExtractInfo #Secrets #andTruth

2 Maj 202332min